Illa Cozumel

Hotels
8.6 (686 reviews)
Calle 2 Norte, entre 15 y 10 , Cozumel , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Express check-in/check-out
Safety deposit box
Private check-in/check-out
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Inconsistent cleanliness
Insufficient breakfast options

Categories

Cleanliness
8.25
Some reviews mentioned issues with cleaner bed linens and towels, indicating room for improvement.
Service
9.02
Overall positive feedback about staff interactions, though one instance of unprofessional behavior was noted.
Location
9.26
Frequent mentions of excellent location near amenities and a quiet environment.
Room Quality
8.4
Some rooms described as needing maintenance; therefore, a solid but not perfect score.
Amenities
8.74
The facilities were appreciated; however, breakfast options received mixed reviews.
Value for Money
8.6
While many guests appreciated the value, there were indications that some amenities were lacking given the price.
Food and Beverage
7.75
Breakfast options were criticized as insufficient, impacting the overall experience.
Overall Experience
8.81
General satisfaction among guests, with some specific critiques but overall a positive sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:23

Property Description

Luxurious Amenities and Comfortable Rooms
Experience comfort and luxury at Illa Cozumel with air-conditioned rooms, flat-screen TVs, and private bathrooms. Some rooms even feature a terrace for a relaxing outdoor space.

Relaxing Outdoor Spaces
Unwind by the outdoor swimming pool or take a leisurely stroll in the lush garden. Enjoy the serene ambiance and soak up the sun during your stay at Illa Cozumel.

Convenient Location and Connectivity
Located just 1 km from Cozumel International Airport, Illa Cozumel offers easy access for travelers. Stay connected with complimentary WiFi throughout the property.

Book your stay at Illa Cozumel now for a perfect blend of luxury, comfort, and convenience.

Important information:

Please note you must pay the environmental sanitation fee of $31.12mxn at the check in.In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 686 reviews
Cleanliness: 8.25
Service: 9.02
Location: 9.26
Room Quality: 8.4
Amenities: 8.74
Value for Money: 8.6
Food and Beverage: 7.75
Overall Experience: 8.81
B
Bertini • solo_traveller • it
10
Pros:

Tutto, ogni cosa oltre le nostre aspettative. Dalla comodità e bellezza delle stanze, alla gentilezza di tutto lo staff

2026-04-18 • via Nuitee
D
David • couple • es
9
Pros:

Las instalaciones bonitas y limpias, con habitaciones espaciosas, luminosas y cama muy cómoda. El personal muy atento y amable. El desayuno básico pero para nuestro gusto perfecto. Algo de fruta, jugo natural, café y algo de bollería dulce. Agua y café disponible durante todo el día. La ubicación es excelente, a 5 minutos caminando literalmente del puerto donde llegan los ferrys con comercios, pubs y restaurantes en la zona pero lo suficientemente alejado para que no sea una molestia para descansar. Recomendable 100x100

Cons:

Nada, todo perfecto!

2026-04-17 • via Nuitee
M
Meline • solo_traveller • ch
9
Pros:

Bienveillance de l'équipe, les chambres propres et avec tout le nécessaire, la piscine, le jardin bien entretenu, le fait qu'il y ait de quoi manger le matin.

2026-04-13 • via Nuitee
A
Alba • couple • es
5
No es oro todo lo que reluce
Pros:

Las instalaciones son de lo mejor. Tienes una pequeña villa equipada con todo lo que necesitas. Después una zona común con piscina y sitio de descanso.

Cons:

En primer lugar, aunque está justo en el centro, esto es un gran inconveniente al mismo tiempo ya que está al lado de todos los bares con música. Los fines de semana (viernes a domingo incluidos) escuchabas la música de uno de los bares hasta las 4 am, siendo tan alta que vibraban las paredes de la habitación. Nosotros somos buceadores y no pudimos descansar, lo cual impacta negativamente en nuestra actividad. A pesar de tener unas instalaciones increíbles, si no puedes descansar, baja bastante la calidad del lugar.
En segundo lugar, el alojamiento indicaba que había parking pero es una calle pública fuera, aunque se aparca fácil.

2026-04-10 • via Nuitee
G
Gabriel • couple • mx
5
2026-04-08 • via Nuitee
S
Stefano • extended_group • it
7
2026-04-08 • via Nuitee
S
Shani • couple • il
9
Great place!
Pros:

Everything. The staff, Antonio and Diego were super nice and caring, the facilities were good, the bed was comfortable, the room was clean, good location.
This is one of our favorite places in our trip!!

Cons:

The rooms could use a bit of maintenance, it was a bit noisy because of the club close by and the pool water was a bit too cold, but it didn’t affect our stay, which was wonderful

2026-04-06 • via Nuitee
_
_ms_tea • solo_traveller • us
8
Beautiful boutique hotel walkable to town
Pros:

Very clean and aesthetically beautiful. The room was very spacious and comfortable. The grounds were well taken care of and the pool area was lovely. Antonio, the front desk clerk, was wonderful.

Cons:

N/A

2026-04-06 • via Nuitee
K
Kim • couple • de
8
Pros:

Sehr schöne kleine Oase. Morgens gibt es ein kleines Frühstück.

Cons:

Zimmer ist etwas in die Jahre gekommen

2026-04-05 • via Nuitee
J
Juliette • couple • fr
10
Superbe hôtel
Pros:

La proximité avec le port
La flexibilité de l'heure du check-in
L'accueil d'Antonio
Le café et l'eau filtrée à disposition
Le calme du lieu la journée

Cons:

Musique des bars proches la nuit (cela ne nous a pas empêché de dormir)

2026-04-04 • via Nuitee
T
Tadeja • couple • gb
8
Very satisfying.
Pros:

The room size, the separate toilet and shower, fridge, ability to wash and dry things, free drinks and snacks, proximity to the sea.

Cons:

People being able to see in the room (we were in room no1 and a lot of people passing by). There were a few parties with loud music lasting into the night.

2026-04-03 • via Nuitee
B
Bruno • couple • fr
9
gentillesse du personnel
Pros:

L’emplacement , la chambre , la végétation

Cons:

La piscine très petite et à l’ombre , froide

2026-04-03 • via Nuitee
S
Sarah • solo_traveller • us
10
Perfect. Want to return with friends.
Pros:

Beautiful secret garden to see, hang out in, be by the pool in. Lovely, modern Mexican design room. Fantastic shower. Quiet but 2 minutes walk from anything.

Cons:

There was nothing that I didn’t like.

2026-04-01 • via Nuitee
Y
Yuval • couple • il
8
Pros:

מיקום מעולה, עובדים מקסימים

Cons:

בריכה קטנה לא באמת אפשר להנות ממנה

2026-03-31 • via Nuitee
G
Goldsack • couple • ca
9
Awesome Gem.
Pros:

Everything.

Cons:

Nothing

2026-03-30 • via Nuitee
M
Marie • couple • de
9
2026-03-27 • via Nuitee
A
alejandrorf • couple • mx
9
opción muy recomendable en Cozumel
Pros:

muy buena ubicación e instalaciones ofrecen fruta cafe y pan para el desayuno.

2026-03-25 • via Nuitee
G
Giovanni • couple • de
10
Pros:

Super Lage! Zimmer sind sehr groß und super aufgebaut. Hat an nichts gefehlt.

Die Anlage ist auch sehr gepflegt und sieht süß aus.

2026-03-25 • via Nuitee
M
Maria • couple • de
7
Pros:

An sich eine tolle Anlage, schönes Design
Saubere Zimmer und bequeme Betten
Gute Lage
Ruhige Anlage
Netflix vorhanden
Personal freundlich

Cons:

Leider sahen die Bilder vielversprechender aus
Es ist nicht ganz so modern wie auf den Bildern
Möbel teilweise sehr abgenutzt
Unser Zimmer mit Terrasse war sehr klein, die anderen Zimmer ohne terasse sind deutlich größer, sogar mit Küche und deutlich günstiger

2026-03-20 • via Nuitee
I
Israel Yosef • couple • il
10
Pros:

קרקע שזה ממש נוח
צוות נדיר
וחדרים מפנקים

2026-03-19 • via Nuitee