Illa Cozumel

Hotels
8.6 (655 reviews)
Calle 2 Norte, entre 15 y 10 , Cozumel , mx

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Express check-in/check-out
Safety deposit box
Private check-in/check-out
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Inconsistent cleanliness
Insufficient breakfast options

Categories

Cleanliness
8.25
Some reviews mentioned issues with cleaner bed linens and towels, indicating room for improvement.
Service
9.02
Overall positive feedback about staff interactions, though one instance of unprofessional behavior was noted.
Location
9.26
Frequent mentions of excellent location near amenities and a quiet environment.
Room Quality
8.4
Some rooms described as needing maintenance; therefore, a solid but not perfect score.
Amenities
8.74
The facilities were appreciated; however, breakfast options received mixed reviews.
Value for Money
8.6
While many guests appreciated the value, there were indications that some amenities were lacking given the price.
Food and Beverage
7.75
Breakfast options were criticized as insufficient, impacting the overall experience.
Overall Experience
8.81
General satisfaction among guests, with some specific critiques but overall a positive sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:23

Property Description

Luxurious Amenities and Comfortable Rooms
Experience comfort and luxury at Illa Cozumel with air-conditioned rooms, flat-screen TVs, and private bathrooms. Some rooms even feature a terrace for a relaxing outdoor space.

Relaxing Outdoor Spaces
Unwind by the outdoor swimming pool or take a leisurely stroll in the lush garden. Enjoy the serene ambiance and soak up the sun during your stay at Illa Cozumel.

Convenient Location and Connectivity
Located just 1 km from Cozumel International Airport, Illa Cozumel offers easy access for travelers. Stay connected with complimentary WiFi throughout the property.

Book your stay at Illa Cozumel now for a perfect blend of luxury, comfort, and convenience.

Important information:

Please note you must pay the environmental sanitation fee of $31.12mxn at the check in.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 655 reviews
Cleanliness: 8.25
Service: 9.02
Location: 9.26
Room Quality: 8.4
Amenities: 8.74
Value for Money: 8.6
Food and Beverage: 7.75
Overall Experience: 8.81
M
Maria • couple • de
7
Pros:

An sich eine tolle Anlage, schönes Design
Saubere Zimmer und bequeme Betten
Gute Lage
Ruhige Anlage
Netflix vorhanden
Personal freundlich

Cons:

Leider sahen die Bilder vielversprechender aus
Es ist nicht ganz so modern wie auf den Bildern
Möbel teilweise sehr abgenutzt
Unser Zimmer mit Terrasse war sehr klein, die anderen Zimmer ohne terasse sind deutlich größer, sogar mit Küche und deutlich günstiger

2026-03-20 • via Nuitee
I
Israel Yosef • couple • il
10
Pros:

קרקע שזה ממש נוח
צוות נדיר
וחדרים מפנקים

2026-03-19 • via Nuitee
S
Sophia • couple • gb
10
Amazing stay overall but the music is annoying
Pros:

This property is gorgeous - the rooms are so clean, the beds are so comfortable with quality bedding and the size of the TV. Really beautiful hotel we loved it.

Cons:

The only thing about this hotel is that on Friday and Saturday night you can hear music from a local bar while 4am but the music isn’t the worst bit it’s the guy who gets on the mike and starts shouting that really wakes you up.

2026-03-19 • via Nuitee
S
Simone • solo_traveller • lu
10
Pros:

Je recommande fortement mise à part la beauté de l’auberge, on voit que ils ont pris soin des détails, je suis senti super bien, je recommande fortement.
Le personnel est au top aussi. Antonio a toujours su être à l’écoute et le jeune homme qui faisait les nuits était également très professionnel.
Je ne peux que recommander.

2026-03-18 • via Nuitee
M
Marie • couple • fr
10
Pros:

Chambre magnifique avec petit déjeuner à disposition ainsi que de l’eau.
Personnel au petit soin et adorable.
Je recommande ++

Cons:

Rien

2026-03-17 • via Nuitee
F
Fernando • couple • es
1
2026-03-16 • via Nuitee
A
Anna • couple • ca
10
Antonio and staff gave 100% service.
Pros:

Very pretty, quiet, block or two from the bars,restaurants, main drag. Wifi great.

Cons:

Nothing at all

2026-03-13 • via Nuitee
J
Jose • solo_traveller • mx
10
Escapada a Cozumel
Pros:

El lugar es bonito, cómodo, bien ubicado y las mejores atenciones del equipo Paolo y Antonio, excelente servicio.

Cons:

Nada

2026-03-13 • via Nuitee
R
Rodo G. Velázquez • couple • mx
10
2026-03-13 • via Nuitee
M
Michael • solo_traveller • ca
9
Overall, an enjoyable stay. The staff were incredible. I would come back
Pros:

The Staff were exceptional at this hotel. Very friendly and helpful. The location was great! Close to all the action but far enough away from the chaos. The room was great. I had a King room with plenty of space and it was well appointed and clean.

Cons:

It would have been nice for the room to have a terrace and my particular room was close to the front entrance (like 6 feet), so it was kind of noisy. The pool could have been maintained a lot better. It needed a good cleaning and was constantly full of leaves. There was also construction taking place just down the street, but that's not the fault of the hotel

2026-03-13 • via Nuitee
R
Rachel • couple • fr
10
Top
Pros:

Propre, moderne, facile d’accès a un prix super intéressant

Cons:

Rien

2026-03-10 • via Nuitee
A
Avishag • family_with_children • mx
5
Pros:

הכניסה למתחם עם צמחייה מטופחת מאוד

Cons:

הבריכה עכורה ולא נקייה.
ריח לא טוב במגבות ובמצעים, תחושה של לא נקי ולא נעים לשהייה

2026-03-10 • via Nuitee
S
Soda • couple • us
10
Our stay was great other than the American couple who monopolized the pool area giving us no privacy or quiet.
Pros:

Antonio was very professional and accommodating. The grounds are beautiful and clean. Our room was immaculate. Very quiet at night.
Great location with walking distance to downtown.

Cons:

No fans in the bathroom.

2026-03-09 • via Nuitee
L
Laura • couple • fr
6
Pros:

La chambre était l’emplacement bien.

Cons:

Le bruit, les chambres sont mal insonorisées

2026-03-03 • via Nuitee
K
Karina • couple • dk
8
Rigtig skønt hotel. Virkelig hyggeligt værelse med terrasse hvor man kan sidde og hygge. Udemiljø er så lækkert med mass
Pros:

Mindre og super hyggeligt hotel med smuk grønt udemiljø med mulighed for både sol og skygge ved poolen. Lækkert med lidt brød, frugt og juice til rådighed hver morgen. Hyggeligt indrettet værelse med lille terrasse med bord og to stole. Søde og hjælpsomt personale i receptionen

Cons:

Der var lidt larm fra en bar om aften og tidligt på natten, hvilket hotellet ikke kan gøre for. Men det er også prisen for en super beliggenhed

2026-03-03 • via Nuitee
M
Mattia • couple • it
7
Pros:

Tutto a parte la puzza di fogna.

Cons:

C’era una fortissima puzza di fogna proveniente dal gambetto che non è stata risolta in nessuna delle due notti che abbiamo passato nella struttura, purtroppo.

2026-03-02 • via Nuitee
S
Saskia • couple • ch
9
2026-02-27 • via Nuitee
B
Benny • couple • il
10
Pros:

מיקום מצוין
שקט
בוטיק וקטן
נקי מאוד

Cons:

כלום

2026-02-24 • via Nuitee
R
Robert • couple • us
7
Pros:

It was a good price and in a good location. It seemed quiet and private, although the entire island seemed rather quiet while we were there.

Cons:

The pool was cold and quite a bit smaller than anticipated.

2026-02-24 • via Nuitee
B
Bruno • solo_traveller • fr
9
Cosy, agréable, 3 jours nickel
Pros:

Très agréable, charmant, personnel attentionné et réactif

Cons:

La musique forte et tard !!!

2026-02-24 • via Nuitee