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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Garden
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Express check-in/check-out
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Safety deposit box
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Street parking
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Outdoor furniture
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Sun loungers or beach chairs
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
Review Highlights
Categories
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Property Description
Luxurious Amenities and Comfortable Rooms
Experience comfort and luxury at Illa Cozumel with air-conditioned rooms, flat-screen TVs, and private bathrooms. Some rooms even feature a terrace for a relaxing outdoor space.
Relaxing Outdoor Spaces
Unwind by the outdoor swimming pool or take a leisurely stroll in the lush garden. Enjoy the serene ambiance and soak up the sun during your stay at Illa Cozumel.
Convenient Location and Connectivity
Located just 1 km from Cozumel International Airport, Illa Cozumel offers easy access for travelers. Stay connected with complimentary WiFi throughout the property.
Book your stay at Illa Cozumel now for a perfect blend of luxury, comfort, and convenience.
Please note you must pay the environmental sanitation fee of $31.12mxn at the check in.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
Super hôtel bien placé et au calme
Piscine assez petite
Struttura accogliente, camera molto bella, spazio doccia molto grande. La camera è dotata di aria condizionata, super tv alla parete e un letto grande e molto comodo. Staff molto cordiale, posizione perfetta, a pochi minuti a piedi dal principale porto dove partono le gite a El cielo. Inoltre, acqua e bevande a disposizione 24h e piccolo buffet per colazione, assolutamente apprezzato. La camera veniva pulita tutti i giorni con conseguente cambio di teli piscina e asciugamani.
Forse l’unico appunto è la pulizia della piscina, che qualche volta risulta un po sporca di foglie e insettini
Vicinissima al porto e al centro di cozumel da dove partono i ferry e le gite per el cielo / el cielito. Camera molto accogliente, ben pulita, le pulizie venivano fatte ogni giorno. Staff molto cordiale che ci ha permesso di usufruire della piscina anche dopo il check out. La camera è dotata di aria condizionata, letti molto comodi e una grandissima televisione, molto apprezzata. Struttura di per sé molto bella. Inoltre, la struttura metteva a disposizione acqua fresca/ the/ tisane tutto il giorno e anche la notte e c’è un piccolo buffet per colazione. Apprezzato
Forse la pulizia della piscina non era proprio il massimo alcuni giorni
Struttura carina, personale gentile, c’era una piccola zona relax con piscinetta ed un area con distributore caffè, bevande, frutta e qualche muffin per colazione.
Le mattonelle del pavimento della stanza erano tutte un po’ scardate, alcuni asciugamani molto consumati.
El trato y las instalaciones. También dejan algo para desayunar que siempre se agradece.
Nada.
La posizione ottima, staff molto educato e disponibile , camera pulita.
Posto stupendo, pieno di verde e completo. Camere ampie e fornite di ogni dettaglio utile al soggiorno. Personale disponibile e gentilissimo, pulizia eccellente.
Pulizia e arredamenti
Nulla
Cute private space with a small pool to cool down in after a day at the beach. The room was spacious and had everything I needed for a 3 day stay. WiFi was strong and we had no issues.
No parking, had to find street parking. Can get tough during busy daytime hours.
Everything was terrible.
THEFT IN THE ROOM – UNSAFE PROPERTY
We were robbed inside our hotel room. During our stay, 2,500 Mexican pesos were stolen from our luggage while it was inside the room.
This is extremely concerning because the property has restricted access through security codes. These codes are known by the guests and, of course, by the hotel staff. Despite these security measures, someone was able to access our room and steal money from our belongings.
We immediately reported the theft to the hotel reception and subsequently filed an official police report with the local authorities.
Even more disturbing, after reading other guests’ reviews, we found several previous reports of thefts at this property, including guests reporting that money or valuables had been stolen even from inside the room safes. This raises serious concerns about the security of the property and the safety of its guests.
At check-in, we were also required to sign a document stating that the hotel would not be responsible for valuables that were not kept inside the safe. However, this does not change the fact that a theft occurred inside our private room in a property with restricted access.
The way this incident was handled was extremely disappointing. I did not feel safe staying here. Do yourself a favor and do not book this hotel.
Struttura pulita e molto comoda perché vicino al porto. Staff accogliente e disponibile. Compresa nella tariffa è prevista la colazione gustosa e self service.
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