The Maple Manor Hotel

Hotels
8.1 (2120 reviews)
The Maple Manor Hotel Charlwood Road , Crawley , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Non-smoking throughout
Board games/puzzles
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Clean and well-presented rooms
Exceptional breakfast
Helpful and friendly staff
Close to the airport
Cons:
Noise due to thin walls
Unavailability of evening meals
High bar prices
Small bathrooms

Categories

Cleanliness
7.85
Cleanliness was superb as mentioned in reviews, but some criticism regarding small bathrooms.
Service
8.35
Staff were very helpful and friendly, contributing to a positive service experience.
Location
8.35
Close proximity to the airport made it convenient for travelers.
Room Quality
7.35
Rooms experienced noise issues due to thin walls, affecting sleep quality.
Amenities
8.35
Well-equipped rooms with good facilities including tea and coffee.
Value for Money
7.85
Generally good value but consider taxi costs when calculating overall expenses.
Food and Beverage
8.85
Breakfast was exceptional, offering a full continental and full English with unlimited coffee and tea.
Overall Experience
7.85
A mixed experience but overall satisfactory, with notable concerns around noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:30

Property Description

Luxurious Amenities

Indulge in the comfort of en-suite rooms with HD flat-screen TVs, dressing gowns, and premium toiletries from White Company. Enjoy a relaxing evening at the bar or unwind on the gorgeous front lawn with outdoor seating.

Convenient Location

Located a stone's throw away from Gatwick Airport and Crawley Town Centre, our hotel offers easy access to nearby attractions such as cinemas, shopping centers, and picturesque parks. Explore the area with direct train access to central London and the vibrant South Coast.

Peaceful Retreat

Escape the city's hustle and bustle at The Maple Manor Hotel, nestled by Gatwick Runway. Experience tranquility and relaxation in a secluded setting, perfect for unwinding after a long journey.

Book now to experience a serene stay at The Maple Manor Hotel and enjoy our top-notch amenities and convenient location.

Important information:

Maple Manor also has large car parking facilities for guests to leave cars with us while traveling just ask our staff for details and charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2120 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.35
Room Quality: 7.35
Amenities: 8.35
Value for Money: 7.85
Food and Beverage: 8.85
Overall Experience: 7.85
J
Julie • couple • gb
8
A perfect overnight stay close to Gatwick - highly recommended
Pros:

The location is perfect for an overnight stay before a Gatwick flight. The rooms are very clean and comfortable and the staff friendly and helpful. They provided an impressive breakfast bag as we were leaving for an early flight. It is a great place to stay which we have used numerous times.

Cons:

Nothing

2026-02-14 • via Nuitee
M
Marion • couple • gb
10
2026-02-13 • via Nuitee
H
Hannah • couple • gb
10
Great for night before airport departure and parking
Pros:

Lovely room, easy parking, staff are lovely and so helpful. Breakfast was good.
Stayed here a few years ago and it was just as good as the 1st stay

2026-02-09 • via Nuitee
E
Egerton-Jones • couple • gb
4
2026-02-08 • via Nuitee
T
Timothy • solo_traveller • gb
10
Highly Recommend
Pros:

Really clean and well maintained rooms at a very good rate

Cons:

N/A

2026-01-30 • via Nuitee
• couple • gb
7
2026-01-27 • via Nuitee
D
David • couple • gb
6
Pros:

Room.

Cons:

Breakfast was poor we were told it was cook
Ed fresh it was not

2026-01-27 • via Nuitee
R
Ryan • couple • im
6
Clean, cheap and ok. But location is not so great.
Pros:

It look great and it was clean enough, But that about it for us.

Cons:

The room was cold and there was not bus or shuttle to get to or from the hotel. Only taxi which is expensive.

2026-01-26 • via Nuitee
K
Kamilah • solo_traveller • us
10
Stay was awesome!
Pros:

Staff went above and beyond to make sure I was comfortable and taken care of. Left my phone in an uber and staff allowed me to use the landline and also kept me calm during the whole situation. They were incredible!

Cons:

N/A

2026-01-25 • via Nuitee
A
ANA • extended_group • es
9
2026-01-23 • via Nuitee
K
Karen • couple • gb
10
2026-01-20 • via Nuitee
T
Tanya • family_with_children • us
10
2026-01-19 • via Nuitee
B
Barry • extended_group • gb
8
2026-01-19 • via Nuitee
V
Vanessa • solo_traveller • ie
8
2026-01-19 • via Nuitee
R
Reynaldo • solo_traveller • gb
8
2026-01-19 • via Nuitee
R
Ryan • couple • ca
5
Meh. Passable for a short stay.
Pros:

Breakfast was ok. Hotel was mostly clean.

Cons:

Toilet seat was in rough condition. Appears to be black mould or build-up in the corners of the shower. Doors do not provide sound isolation as we heard our neighbours getting ready and leave for their flight at 5am.

2026-01-19 • via Nuitee
M
Michael • couple • gb
10
Pros:

Staff friendly and attentive, good choice of breakfast.
Close to airport.

Cons:

Nothing

2026-01-19 • via Nuitee
N
nick • solo_traveller • gb
8
great spot for parking before travelling from gatwick, will use again!
Pros:

last minute booking for a hotel near Gatwick that had parking, many hotels have limited parking based on first come first served, as i knew i wouldnt arrive until late i needed to ensure i had somewhere to park. parked directly outside which was very convenient and only a 10 minute drive to the north terminal in the morning.

Cons:

the room was very hot due to it having been a hot day, there was a fan in the room but it was too loud to sleep with it on. any other time it wouldnt have been an issue.

2026-01-19 • via Nuitee
J
Julie • couple • au
4
Pros:

Location ok breakfast served staff helpful

Cons:

Noise of planes flying overhead. Difficult to locate property very h hot rooms

2026-01-19 • via Nuitee
R
Roberto • couple • it
10
Pros:

Struttura molto caratteristica, stanza ampia e bellissima, letto king size, e ottima colazione continental

Cons:

L’uber per la struttura ci è costato 30£ però comunque ne è valsa la pena

2026-01-18 • via Nuitee