The Maple Manor Hotel

Hotels
8.1 (2137 reviews)
The Maple Manor Hotel Charlwood Road , Crawley , gb

Children allowed

Facilities

Non-smoking rooms
Family rooms
Non-smoking throughout
Board games/puzzles
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Clean and well-presented rooms
Exceptional breakfast
Helpful and friendly staff
Close to the airport
Cons:
Noise due to thin walls
Unavailability of evening meals
High bar prices
Small bathrooms

Categories

Cleanliness
7.85
Cleanliness was superb as mentioned in reviews, but some criticism regarding small bathrooms.
Service
8.35
Staff were very helpful and friendly, contributing to a positive service experience.
Location
8.35
Close proximity to the airport made it convenient for travelers.
Room Quality
7.35
Rooms experienced noise issues due to thin walls, affecting sleep quality.
Amenities
8.35
Well-equipped rooms with good facilities including tea and coffee.
Value for Money
7.85
Generally good value but consider taxi costs when calculating overall expenses.
Food and Beverage
8.85
Breakfast was exceptional, offering a full continental and full English with unlimited coffee and tea.
Overall Experience
7.85
A mixed experience but overall satisfactory, with notable concerns around noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:30

Property Description

Luxurious Amenities

Indulge in the comfort of en-suite rooms with HD flat-screen TVs, dressing gowns, and premium toiletries from White Company. Enjoy a relaxing evening at the bar or unwind on the gorgeous front lawn with outdoor seating.

Convenient Location

Located a stone's throw away from Gatwick Airport and Crawley Town Centre, our hotel offers easy access to nearby attractions such as cinemas, shopping centers, and picturesque parks. Explore the area with direct train access to central London and the vibrant South Coast.

Peaceful Retreat

Escape the city's hustle and bustle at The Maple Manor Hotel, nestled by Gatwick Runway. Experience tranquility and relaxation in a secluded setting, perfect for unwinding after a long journey.

Book now to experience a serene stay at The Maple Manor Hotel and enjoy our top-notch amenities and convenient location.

Important information:

Maple Manor also has large car parking facilities for guests to leave cars with us while traveling just ask our staff for details and charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2137 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.35
Room Quality: 7.35
Amenities: 8.35
Value for Money: 7.85
Food and Beverage: 8.85
Overall Experience: 7.85
V
Veronica solo_traveller ie
9
Pros:

All good

Cons:

Stairs

2026-04-17 via Nuitee
S
Suzanne couple gb
10
Perfect start to the holiday, staff fantastic
Pros:

Lovely hotel, couldn’t fault it

2026-04-15 via Nuitee
R
ROS solo_traveller gb
9
2026-04-10 via Nuitee
N
neil couple gb
8
2026-04-09 via Nuitee
A
ALAN couple gb
6
2026-04-07 via Nuitee
N
Nora couple gb
10
Pros:

The staff were so lovely and so helpful
At all levels
Room very comfortable,free parking
Cooked breakfast by chef Everton
Or continental
Ideal for overnight stay before a flight
Or a longer stay
Perfect stay
We will go again
Thank you

Cons:

Nothing

2026-04-06 via Nuitee
J
Jim couple gb
1
Staff are rude and unhelpful. bar was closed so unable to eat. dreadful! would not stay here again
Pros:

awful experiance from start to finish

Cons:

Staff are rude and unhelpful. bar was closed so unable to eat. dreadful! would not stay here again

2026-04-02 via Nuitee
M
Maria solo_traveller gb
8
2026-04-02 via Nuitee
F
Faye couple gb
1
If you dont want to sleep, this is the hotel for you
Pros:

The room was big

Cons:

- The ear splitting noise from the runway outside.
- The lack of a restaurant which wasn't specified when booking and was only informed of 24 hours before our trip.
- The paper thin walls allowing you to hear next doors conversations.
- The TV going off whenever a plane.took off (which was vmevery few minutes)
- The TV remote not working
- The staff being unwilling to help and move us rooms when we asked. They said they didnt have any availability, yet most of the rooms were empty. Unless everyone at the hotel hadn't checked in by 9pm?!
- The description contradicts reality, it is not Peaceful, not at all.

2026-03-30 via Nuitee
M
Mark solo_traveller gb
10
Great location just be aware no planes from 10 pm till 6 am, but you expect that being so close to the airport
Pros:

Proximity to airport

Cons:

Nothing

2026-03-29 via Nuitee
R
Russ couple gb
8
Pros:

Close to Purple parking just 2 minutes away. Good breakfast. Nice room looking out the front. Great value for money.

Cons:

Bathroom had a funny smell to it but was OK.

2026-03-28 via Nuitee
S
Steve couple gb
10
Great. Would definitely stay again.
Pros:

Everything.
Large bedroom, exceptionally clean.
Breakfast lovely.

2026-03-28 via Nuitee
H
Hyacinth couple gb
8
A good relaxing stay the night before a long flight.
Pros:

Relaxed atmosphere even though planes were roaring overhead.
Staff : efficient
Dining room: not on top of each other

Cons:

Loud coffee machine in dining room.

2026-03-24 via Nuitee
D
David couple gb
9
Pros:

Very good all round

Cons:

Nothing

2026-03-21 via Nuitee
D
Dorota couple si
4
Pros:

Nice and clean room. The staff were friendy.

Cons:

Super thin walls. We stayed there for 1 night before our flight next day in the early morning. We were woken up several time during the night by the couple next door. We heard their conversations and the whole other ... Sounds...
We were really unlucky to get the room exactly next to them.
The hotel didn't react to our complain.
I don't recommend the place if you really want to rest.
No access to a bus station (no pavements). The only means of transport is a car or a taxi.

2026-03-17 via Nuitee
J
Justyna solo_traveller de
10
Stylish and quiet
Pros:

It was a very pleasant stay in Maple Manor Hotel
It has beautiful interiors, I literally felt like in a manor house
Very quiet at night, maybe even too quiet at breakfast time, some jazz music in the background would be lovely
Delicious breakfast, very friendly stuff

2026-03-17 via Nuitee
I
Ian couple gb
9
Excellent as always.
Pros:

Very close to Purple Parking.

2026-03-15 via Nuitee
D
David solo_traveller es
6
2026-03-10 via Nuitee
M
Mark Jacobs couple gb
10
Perfect for getting early flight to Gatwick
Pros:

all good , no issues - quick to get to Gatwick and no traffic on the route

Cons:

nothing

2026-03-08 via Nuitee
S
Sarah solo_traveller gb
10
2026-03-08 via Nuitee