The Maple Manor Hotel

Hotels
8.1 (2200 reviews)
The Maple Manor Hotel Charlwood Road , Crawley , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Non-smoking throughout
Board games/puzzles
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Clean and well-presented rooms
Exceptional breakfast
Helpful and friendly staff
Close to the airport
Cons:
Noise due to thin walls
Unavailability of evening meals
High bar prices
Small bathrooms

Categories

Cleanliness
7.85
Cleanliness was superb as mentioned in reviews, but some criticism regarding small bathrooms.
Service
8.35
Staff were very helpful and friendly, contributing to a positive service experience.
Location
8.35
Close proximity to the airport made it convenient for travelers.
Room Quality
7.35
Rooms experienced noise issues due to thin walls, affecting sleep quality.
Amenities
8.35
Well-equipped rooms with good facilities including tea and coffee.
Value for Money
7.85
Generally good value but consider taxi costs when calculating overall expenses.
Food and Beverage
8.85
Breakfast was exceptional, offering a full continental and full English with unlimited coffee and tea.
Overall Experience
7.85
A mixed experience but overall satisfactory, with notable concerns around noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:30

Property Description

Luxurious Amenities

Indulge in the comfort of en-suite rooms with HD flat-screen TVs, dressing gowns, and premium toiletries from White Company. Enjoy a relaxing evening at the bar or unwind on the gorgeous front lawn with outdoor seating.

Convenient Location

Located a stone's throw away from Gatwick Airport and Crawley Town Centre, our hotel offers easy access to nearby attractions such as cinemas, shopping centers, and picturesque parks. Explore the area with direct train access to central London and the vibrant South Coast.

Peaceful Retreat

Escape the city's hustle and bustle at The Maple Manor Hotel, nestled by Gatwick Runway. Experience tranquility and relaxation in a secluded setting, perfect for unwinding after a long journey.

Book now to experience a serene stay at The Maple Manor Hotel and enjoy our top-notch amenities and convenient location.

Important information:

Maple Manor also has large car parking facilities for guests to leave cars with us while traveling just ask our staff for details and charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2200 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.35
Room Quality: 7.35
Amenities: 8.35
Value for Money: 7.85
Food and Beverage: 8.85
Overall Experience: 7.85
A
Al and Tony • solo_traveller • gb
10
Pros:

Room no.7. Very comfortable and immaculately clean. Excellent location for north terminal parking. Stayed 1 night before flight. Toby carvery just 2 mins drive. Will definitely book again.

Cons:

Nothing

2026-06-06 • via Nuitee
J
James Fenech • couple • mt
9
A night stop we needed.
Pros:

Breakfast cooked fresh and we only stayed one night since landed very late. It is in the middle of nature and enjoyable.

2026-06-04 • via Nuitee
D
David • couple • gb
8
2026-06-03 • via Nuitee
J
Janette • couple • gb
10
The staff were great, we missed our flight and it was 2 days before we could get another flight, it was like home away f
Pros:

The property had a cosy and welcoming feel, then we the excellent staff our stay was great. All the staff were friendly, professional, helpful and courteous, nothing was too much trouble. The staff are a credit to the hotel.

Cons:

The property is dated and could do with an update. Although for the price it is extremely good value.

2026-06-02 • via Nuitee
G
Guillermina • solo_traveller • ar
4
I felt disappointed. is a very isolated location ..no restaurant at night,... never ever come back
Pros:

........

Cons:

Location ,Room smelly, the capuccino wasn't good . noisy coffee machine...

2026-06-01 • via Nuitee
H
Heinz-Karl • solo_traveller • de
8
Pros:

Very good location for travelling to or from Gatwick airport.

2026-05-31 • via Nuitee
A
Ankinson • couple • gb
10
2026-05-31 • via Nuitee
M
Miriam • couple • ca
9
Pros:

The breakfast was great
The staff was friendly
The room was neat tidy and clean and not too small

Cons:

In the middle of nowhere.
No food options nearby.
No dinner available at hotel - had to order in.

2026-05-30 • via Nuitee
L
Louise • couple • gb
8
2026-05-28 • via Nuitee
K
Kimberley • solo_traveller • gb
9
Will be booking again the next time I’m in Crawley. In fact very soon.
Pros:

It was exactly as it was in thee pictures. I stayed for 2 nights as I was visiting family. It was very relaxed and the staff were all lovely.. The breakfast was great. It was beautiful weather so I was able to sit in the garden in the morning and evening before I went out. The shower was brilliant and lovely white fluffy towels as well.

Cons:

The only thing was I didn’t have a fan the first night, I asked for one and it was brought to my door the next morning.

2026-05-27 • via Nuitee
A
Alexandre • solo_traveller • ca
10
2026-05-26 • via Nuitee
A
Alexandre • extended_group • ca
9
2026-05-26 • via Nuitee
G
Goodson • solo_traveller • gb
7
Pros:

Friendly staff. Clean room. Good breakfast. Ample room for parking

Cons:

Temperature gauge on shower seized up. Bit scruffy outside room in courtyard

2026-05-24 • via Nuitee
C
CHERYL • family_with_children • gb
10
We stayed for 1 night, flying from Gatwick
Pros:

The menu included cereals, ham cheese , crossants, fruit, toast, muffins and cooked breakfast. The beds were confortable and room airy and clean.

Cons:

N/A

2026-05-23 • via Nuitee
K
Kerry • solo_traveller • gb
10
2026-05-23 • via Nuitee
P
Philip • solo_traveller • gb
9
Comfortable overnight stay
Pros:

It was close to the airport but still in the countryside. The room I had was spacious, well decorated comfortable and modern. I only stayed a night but would have been happier staying longer. If you like aircraft this is the place for you.

Cons:

No food available in the evenings. Aircraft noise might bother some people.

2026-05-23 • via Nuitee
K
kerry • solo_traveller • gb
7
2026-05-23 • via Nuitee
A
Annamarie • solo_traveller • za
9
Not the hotels issue but the idea that I could walk to the airport shuttle was deceiving - booking.com
Pros:

Looks charming and lovely staff : room amenities all excellent

Cons:

It was definitely a taxi ride from Gatwick

2026-05-23 • via Nuitee
S
Sally • solo_traveller • au
8
Convenient and comfortable
Pros:

It’s an old style hotel completely refurbished inside. Room was lovely. Bath as well. Staff were friendly and helpful. Breakfast was cooked to order and generous
Very close to airport so short taxi ride

Cons:

Pleasant grassed area in front but apart from that there’s nowhere for an evening stroll. I like to stretch my legs while travelling. It would be good if the council installed a footpath

2026-05-21 • via Nuitee
M
Markus • solo_traveller • at
6
2026-05-20 • via Nuitee