Khách sạn Hải Quân - The Marine Hotel

Hotels
7.5 (46 reviews)
LV3-23, Sun Premier Village Halong, Bai Chay, Halong , Ha Long , vn

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Soundproof rooms
Shared lounge/TV area
See all facilities

Review Highlights

Cons:
Poor service
Lack of cleanliness
Room amenities not functioning

Categories

Cleanliness
4.83
Room lacked basic amenities like towels; air conditioner and blinds were not working.
Service
5.8
Receptionist was disrespectful and did not assist when towels were requested.
Location
9.34
Standard quality for this hotel tier.
Room Quality
7.79
Room had issues with air conditioning and blinds.
Amenities
7.82
Missing towels and payment options; amenities did not meet expectations.
Value for Money
8.28
Overall service quality does not match the price paid.
Food and Beverage
9.33
Standard quality for this hotel tier.
Overall Experience
6.8
Overall experience affected by poor service and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:26

Property Description

City Views and Comfortable Rooms

Enjoy stunning views of the city from our air-conditioned rooms at Khách sạn Hải Quân - The Marine Hotel. Each room is equipped with modern amenities such as a fridge, microwave, and flat-screen TV to ensure a comfortable stay. Some rooms even feature a balcony for a touch of luxury.

Convenient Facilities and Services

Our 3-star hotel offers a shared kitchen, room service, and luggage storage for your convenience. Whether you need to whip up a quick meal or store your belongings securely, we have you covered. Additionally, our friendly staff fluent in English and Vietnamese are always ready to assist you with any requests.

Relaxing Sun Terrace and Nearby Attractions

Unwind on our sun terrace and soak up the tranquil atmosphere after a day of exploring Ha Long. Located just 400 meters from Bai Chay Beach, with Ha Long Queen Cable Car and Vincom Plaza Ha Long nearby, there is no shortage of entertainment options. Book your stay at Khách sạn Hải Quân - The Marine Hotel for a memorable experience.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.5
Based on 46 reviews
Cleanliness: 4.83
Service: 5.8
Location: 9.34
Room Quality: 7.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 6.8
C
Cường family_with_children vn
8
2025-09-06 via Nuitee
T
Tien couple vn
7
2025-08-27 via Nuitee
H
Hải couple vn
7
2025-08-20 via Nuitee
T
TAN DAT couple vn
7
2025-08-19 via Nuitee
T
TAN DAT family_with_children vn
7
2025-08-19 via Nuitee
Q
Quốc Huy couple vn
10
Tuyệt vời
2025-08-16 via Nuitee
C
CL extended_group fr
2
Worst receptionist ever. Do not recommend.
Cons:

No towels in the room, no way to pay by card, no receptionist the night. When we asked for the towels the receptionist did not accept to give it to us and insulted us un vietnamese. She was disrespectful, insulting and disdainful. Air conditioner and blinds are not working.

2025-08-04 via Nuitee
M
Michele young couple gb
6
A okay stay.
Pros:

the beds were comfortable and the air-con was good.
the room clean.

Cons:

the last morning we were woken by people in the hotel being very noisy at 6am. the room was very dark. the shower lacked power.
most places by the hotel were closed.

2025-05-17 via Nuitee
S
Seregam family with young children us
8
Very good
2025-01-28 via Nuitee
T
Tommaso solo traveller it
10
Good deal
Pros:

Really pleasant place, quite area and confortable room. Anything works well and the staff is very gentle and smiling.

Cons:

No so many activities around. You need walk 30 minutes or take a taxi for some food or meet other people.

2025-01-12 via Nuitee
M
Margarita solo traveller vn
6
Pleasant
Pros:

Very frendly staff, cheap price, nice location!

Cons:

I was here arond 5 days. During all this time the room was never cleaned, they didn’t even take out the trash, they brought bottles of water a couple of times and that’s it. Initially there was dust in many places, I spent an hour cleaning on the first day of moving in.

2024-10-21 via Nuitee
M
Michelle young couple au
8
Very good
Pros:

Location was great

2024-08-05 via Nuitee
N
Nguyen family with young children vn
7
Good
2024-05-29 via Nuitee
V
Vangelis solo traveller gb
10
Exceptional
2024-05-19 via Nuitee
G
Grace group vn
9
Superb
Pros:

The hotel owner is helpful. The rooms were spacious and comfortable as well. Will recommend and book again here :)

2024-02-18 via Nuitee
T
Thi group au
7
Good
2023-09-27 via Nuitee
S
Saptarshi young couple in
8
Very good
Pros:

Great location, just about 200 mts. from the beach. Very clean locality with seafood stalls nearby.

2023-05-10 via Nuitee
L
Lâm young couple vn
10
Exceptional
2023-04-24 via Nuitee
J
Jacqueline family with young children za
7
Lovely stay, location is aesthetically pleasing with the surrounding hotels. Neat and tidy. Quiet.
Pros:

The location was peaceful and not far from the beach to walk. Our hostess was always incredibly helpful and assisted us with all our queries.

Cons:

Many of the hotels in and around this area are empty with very few tourists. It may have been the time of year that we visited. The location in terms of dining was a little secluded. More restaurants will be required to service customers coming to this area.

2023-04-11 via Nuitee
J
Jacqueline family with young children za
8
Very good
2023-04-09 via Nuitee