Khách sạn Hải Quân - The Marine Hotel

Hotels
7.5 (52 reviews)
LV3-23, Sun Premier Village Halong, Bai Chay, Halong , Ha Long , vn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Soundproof rooms
Shared lounge/TV area
See all facilities

Review Highlights

Cons:
Poor service
Lack of cleanliness
Room amenities not functioning

Categories

Cleanliness
4.83
Room lacked basic amenities like towels; air conditioner and blinds were not working.
Service
5.8
Receptionist was disrespectful and did not assist when towels were requested.
Location
9.34
Standard quality for this hotel tier.
Room Quality
7.79
Room had issues with air conditioning and blinds.
Amenities
7.82
Missing towels and payment options; amenities did not meet expectations.
Value for Money
8.28
Overall service quality does not match the price paid.
Food and Beverage
9.33
Standard quality for this hotel tier.
Overall Experience
6.8
Overall experience affected by poor service and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:26

Property Description

City Views and Comfortable Rooms

Enjoy stunning views of the city from our air-conditioned rooms at Khách sạn Hải Quân - The Marine Hotel. Each room is equipped with modern amenities such as a fridge, microwave, and flat-screen TV to ensure a comfortable stay. Some rooms even feature a balcony for a touch of luxury.

Convenient Facilities and Services

Our 3-star hotel offers a shared kitchen, room service, and luggage storage for your convenience. Whether you need to whip up a quick meal or store your belongings securely, we have you covered. Additionally, our friendly staff fluent in English and Vietnamese are always ready to assist you with any requests.

Relaxing Sun Terrace and Nearby Attractions

Unwind on our sun terrace and soak up the tranquil atmosphere after a day of exploring Ha Long. Located just 400 meters from Bai Chay Beach, with Ha Long Queen Cable Car and Vincom Plaza Ha Long nearby, there is no shortage of entertainment options. Book your stay at Khách sạn Hải Quân - The Marine Hotel for a memorable experience.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.5
Based on 52 reviews
Cleanliness: 4.83
Service: 5.8
Location: 9.34
Room Quality: 7.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 6.8
V
VŨ ĐỨC • solo_traveller • vn
8
2026-03-28 • via Nuitee
T
Truong • couple • vn
8
2026-03-24 • via Nuitee
T
Truong • couple • vn
8
2026-03-24 • via Nuitee
A
Anh • couple • vn
9
Pros:

Phòng rẻ như nhà nghỉ, nhưng chất lượng tốt hơn nn

2026-03-22 • via Nuitee
M
Minh • couple • vn
10
2026-03-06 • via Nuitee
T
trang • couple • vn
10
2026-03-04 • via Nuitee
C
Cường • family_with_children • vn
8
2025-09-06 • via Nuitee
T
Tien • couple • vn
7
2025-08-27 • via Nuitee
H
Hải • couple • vn
7
2025-08-20 • via Nuitee
T
TAN DAT • couple • vn
7
2025-08-19 • via Nuitee
T
TAN DAT • family_with_children • vn
7
2025-08-19 • via Nuitee
Q
Quốc Huy • couple • vn
10
Tuyệt vời
2025-08-16 • via Nuitee
C
CL • extended_group • fr
2
Worst receptionist ever. Do not recommend.
Cons:

No towels in the room, no way to pay by card, no receptionist the night. When we asked for the towels the receptionist did not accept to give it to us and insulted us un vietnamese. She was disrespectful, insulting and disdainful. Air conditioner and blinds are not working.

2025-08-04 • via Nuitee
M
Michele • young couple • gb
6
A okay stay.
Pros:

the beds were comfortable and the air-con was good.
the room clean.

Cons:

the last morning we were woken by people in the hotel being very noisy at 6am. the room was very dark. the shower lacked power.
most places by the hotel were closed.

2025-05-17 • via Nuitee
S
Seregam • family with young children • us
8
Very good
2025-01-28 • via Nuitee
T
Tommaso • solo traveller • it
10
Good deal
Pros:

Really pleasant place, quite area and confortable room. Anything works well and the staff is very gentle and smiling.

Cons:

No so many activities around. You need walk 30 minutes or take a taxi for some food or meet other people.

2025-01-12 • via Nuitee
M
Margarita • solo traveller • vn
6
Pleasant
Pros:

Very frendly staff, cheap price, nice location!

Cons:

I was here arond 5 days. During all this time the room was never cleaned, they didn’t even take out the trash, they brought bottles of water a couple of times and that’s it. Initially there was dust in many places, I spent an hour cleaning on the first day of moving in.

2024-10-21 • via Nuitee
M
Michelle • young couple • au
8
Very good
Pros:

Location was great

2024-08-05 • via Nuitee
N
Nguyen • family with young children • vn
7
Good
2024-05-29 • via Nuitee
V
Vangelis • solo traveller • gb
10
Exceptional
2024-05-19 • via Nuitee