Heaven Prestige Hotel

Hotels
9.3 (106 reviews)
Tabarja Sea Side Jounieh Jounieh Heaven Prestige Hotel , Jounieh , lb

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Excellent staff
Clean and comfortable rooms
Great location
Cons:
Some maintenance needed in certain areas

Categories

Cleanliness
9.21
The reviews consistently mention that the hotel is clean and well-maintained.
Service
9.98
Special mention of exceptional service by the staff, particularly Maroun.
Location
9.72
Several reviews highlight the convenience of the hotel's location.
Room Quality
9.17
The rooms are described as clean and comfortable.
Amenities
9
General satisfaction with available amenities.
Value for Money
9.16
Value is supported by overall satisfaction in reviews.
Food and Beverage
8.71
Breakfast was specifically mentioned as excellent, contributing positively.
Overall Experience
9.48
Overall experience rated highly based on various positive reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:05

Property Description

Luxurious Amenities and Services

Heaven Prestige Hotel offers a plethora of luxurious amenities and services to ensure a memorable stay. From the seasonal outdoor swimming pool and fitness centre to the shared lounge and terrace, guests can unwind and relax in style.

Elegant Accommodations with Spectacular Views

Each accommodation at this 4-star hotel boasts stunning mountain views, providing a picturesque backdrop to your stay. The well-appointed rooms feature modern conveniences such as air conditioning, a safety deposit box, and a flat-screen TV. Some units even include a private balcony for added comfort.

Convenient Location and Nearby Attractions

Situated in Jounieh, Heaven Prestige Hotel is conveniently located near Tamary Beach and Casino du Liban, offering guests easy access to popular attractions. Additionally, the hotel provides airport transfers, making travel hassle-free for guests. Book your stay now at Heaven Prestige Hotel for a truly unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 106 reviews
Cleanliness: 9.21
Service: 9.98
Location: 9.72
Room Quality: 9.17
Amenities: 9
Value for Money: 9.16
Food and Beverage: 8.71
Overall Experience: 9.48
G
Gedeon • couple • jo
10
Pros:

My stay at this hotel was truly one of the best experiences I have ever had. Everything exceeded my expectations, especially the cleanliness, the comfort, and the exceptional service.

I would like to express my sincere appreciation to Mr. Metri, the Hotel Manager, for his professionalism and dedication. A special thank you to Selina at the reception for her warm welcome, kindness, and outstanding hospitality. I would also like to thank the Room Service team, Rudolf, Mazen, and Ali, for their excellent service and for always making sure everything was perfect throughout my stay.

Thank you all for making my visit so memorable. I wish the entire team continued success, and I will definitely be returning in the future. Highly recommended!

2026-07-16 • via Nuitee
Y
Yvanne • couple • qa
10
A stay to be repeated
Pros:

Property super clean and new
Room spacious
Staff very much welcoming and supportive
Room service is 5 stars service

Cons:

Everything was great

2026-07-16 • via Nuitee
A
Ali • family_with_children • iq
10
Very cool place
Pros:

Location

Cons:

No thing

2026-07-10 • via Nuitee
A
Ali • couple • lb
10
2026-06-29 • via Nuitee
A
AL HARASH • couple • jo
8
2026-06-26 • via Nuitee
M
Mouawad • solo_traveller • lb
10
2026-06-25 • via Nuitee
M
Mouawad • solo_traveller • lb
8
2026-06-22 • via Nuitee
R
Remi • solo_traveller • lb
10
2026-06-19 • via Nuitee
S
Said • couple • lb
9
2026-05-02 • via Nuitee
G
Gus • couple • lb
9
2026-04-07 • via Nuitee
L
Lynn • extended_group • lb
10
2026-04-05 • via Nuitee
M
maysar • couple • lb
1
Pros:

Nothing.

Cons:

This was honestly one of the worst hotel experiences I’ve ever had.
The moment we walked into the room, we were hit with a strong sewer smell coming straight from the bathroom. Not a mild odor — a disgusting, constant stench that filled the entire room and never went away. It literally felt like staying inside a drain.
Cleanliness is clearly not a priority here. There was hair on the bed when we arrived, and to make things even worse, there was a piece of gum stuck on the headboard, right at eye level. So every time I laid down, I had to look at someone else’s old gum right above my head. Absolutely disgusting.
On top of that, the bed itself was terrible. It was uncomfortable and made loud, creaky noises every time I moved. In a hotel, the most basic thing you’re paying for is a decent night’s sleep — and they couldn’t even get that right.
The service was unbelievably slow. I had to call reception multiple times just to get basic things like sheets and towels, and even then it took forever. You shouldn’t have to chase staff just to get the bare minimum.
There was also a kettle/boiler in the room for making coffee or tea that wasn’t working at all. After calling reception multiple times, it still took around 30 minutes for someone to come and replace it. Again, something so simple turned into a frustrating wait.
The bathroom itself was filthy, with visible mold, which is just unacceptable and shows a complete lack of hygiene and maintenance.
Now let’s talk about the false advertising. The room is supposedly “noise-canceling” — that’s a complete joke. You can hear everything: people walking in the hallway, doors, outside noise… nothing is soundproof.
Same thing with the “high-speed internet.” It’s absolutely terrible. I couldn’t even watch YouTube on 360p without buffering. That’s how bad it is.
And the worst part? Hidden charges.

2026-04-04 • via Nuitee
S
Samy • couple • lb
10
2026-03-30 • via Nuitee
J
Jaffal • couple • lb
10
2026-03-29 • via Nuitee
W
Wasnan • couple • iq
10
2026-02-12 • via Nuitee
W
Wasnan • couple • iq
10
2026-02-12 • via Nuitee
K
Kara Danielyan • couple • cy
8
2025-12-29 • via Nuitee
K
Kenzy • couple • fr
10
Pros:

J’ai passé un excellent séjour dans cet hôtel où tout était excellent : l’emplacement, la propreté, le confort des chambres et la qualité des services.
Je souhaite faire une mention spéciale à Maroun, un hôtelier exceptionnel. Toujours disponible, réactif et très professionnel, il a vraiment contribué à rendre mon séjour encore plus agréable. C’est une personne bienveillante, attentionnée et dont l’accompagnement a fait toute la différence.

2025-12-03 • via Nuitee
T
Tomas • couple • se
10
2025-11-10 • via Nuitee
A
Arkan • couple • iq
9
Pros:

تعامل الموظفين والخدمات ونظافة المكان .

Cons:

لا شيء

2025-11-01 • via Nuitee