Umah Santi Residence

Hotels
6.8 (68 reviews)
Jalan Taman Paradise , Ungasan , id

Free

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Fax/photocopying
Shuttle service (additional charge)
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Centrally located
Cons:
Unhygienic conditions
Noise issues
Water problems

Categories

Cleanliness
3.74
Very unhygienic with stains and water issues.
Service
9.21
Staff were friendly and responsive.
Location
8.75
Centrally located.
Room Quality
4.7
Issues with noise and overall comfort.
Amenities
7.23
Basic amenities but lack of maintenance.
Value for Money
5.69
Did not match expectations based on advertising.
Food and Beverage
7.54
Not specifically addressed in reviews.
Overall Experience
7.51
Average experience hindered by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 23:14

Property Description

Luxurious Accommodation with Stunning Views

Modern Amenities for Your Comfort
Guests at Umah Santi Residence can enjoy a fitness centre, free private parking, and a beautiful garden and terrace. The rooms feature a balcony, a seating area, and a flat-screen TV. The private bathrooms come with a shower and complimentary toiletries, and guests can also admire the garden views from their rooms.

Delicious Dining Options
Indulge in a culinary experience at the on-site restaurant offering a variety of American, British, and Indonesian dishes. Vegetarian and halal options are also available upon request, catering to diverse preferences.

Experience comfort, convenience, and great hospitality at Umah Santi Residence. Book your stay now for a memorable getaway.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.8
Based on 68 reviews
Cleanliness: 3.74
Service: 9.21
Location: 8.75
Room Quality: 4.7
Amenities: 7.23
Value for Money: 5.69
Food and Beverage: 7.54
Overall Experience: 7.51
M
Mathys solo_traveller fr
4
2026-01-19 via Nuitee
B
Barbora solo_traveller cz
7
2025-12-11 via Nuitee
L
Larsen solo_traveller no
3
Hyggelige ansatte, men ikke så bra lokale.
Pros:

Var sentralt beliggenhet, og han som jobbet der var veldig hyggelig:)

Cons:

Det luktet røyk, var veldig bråkete. Ekstremt lytt. Sov nesten ikke grunnet så mye bråk. Vannet fungerte ikke.

2025-09-29 via Nuitee
C
Cueva family_with_children cl
1
Pros:

Gestión que nos devolvieron el dinero

Cons:

Instalación falta mantencion y limpieza en su momento nos quedamos sin agua en la ducha habíamos reservado por 7 dias solo estuvimos 1 porque no era lo que sale en las fotografia

2025-08-05 via Nuitee
G
Gray solo_traveller gb
2
Pros:

The staff were friendly

Cons:

It was very unhygienic with stains on the bed which reassembled blood. The water was brown and the tap wouldn’t turn off and I think there was bed bugs. I ran out of there as soon as I could and I had to find a new hotel. I did not get a refund either.

2025-07-10 via Nuitee
A
Anuka young couple lk
8
the staff was the best bus property cleanness is not up to the standard listed in the booking.com
Pros:

the staff was the best

Cons:

the staff was the best bus property cleanness is not up to the standard listed in the booking.com

2025-05-18 via Nuitee
E
Eric group se
3
Poor
Cons:

One off the rooms didn’t get any towels and we had to wait 6 hours for them. The breakfast was not what we expected, we picked a time when we wanted breakfast and when we got the breakfast it was cold. And one other morning there was no one there to give the breakfast.

2025-04-08 via Nuitee
M
Mar young couple au
5
Bad price quality
Pros:

The bed was comfortable with good air conditioner.

Cons:

We choosed the room because was with breakfast included but it was not worth it. Really poor toasties,coffe and bad sausages... We had an issue with the payment and it was hard to talk with the staff they can't speak english. (Even though they were really nice to me).

2024-11-14 via Nuitee
H
Heather group gb
8
Great stay last minute, very clean rooms
Pros:

Clean tidy rooms
Good facilities
Nice included breakfast

Cons:

Felt a bit deserted with not many people around

2024-10-27 via Nuitee
S
Stella solo traveller au
10
One of the best stays i found in Ungasan
Pros:

Clean, affordable, good staff, breakfast included

Cons:

Nothing

2024-10-12 via Nuitee
C
Catalina with friends au
7
Good
2024-09-25 via Nuitee
N
Nick solo traveller au
6
Good for the price
2024-09-17 via Nuitee
R
Rebecca with friends gb
8
Very good
Pros:

Bed was comfortable

Cons:

There was a guy at reception who just seems lazy and didn’t care, we were trying to rent a bike but long story short got messed around being told different times it would arrive so we got a bike from elsewhere. The room had a strange smell in it. Other than this the stay was okay

2024-09-07 via Nuitee
A
Alexandra solo traveller id
7
Very nice and welcoming personnel and clean and clmfortable space. However guests should be warned about thr npise in ad
Pros:

Super clean and staff is very friendly and helpful

Cons:

Some inconvenient things like no towel hangers
There is a chicken coop next to the hotel
If you have bad tolerance to noise it could be a problem

2024-09-05 via Nuitee
L
Lachlan solo traveller au
5
Passable
2024-08-13 via Nuitee
B
Bolton solo traveller id
7
Good
2024-08-01 via Nuitee
Z
Zack with friends nz
7
Good
2024-06-23 via Nuitee
A
Alexander solo traveller au
8
Would come back here again, reasonable price for a simple place.
Pros:

Free breakfast, simple room, close to Tiger Muay Thai, friendly staff, very accommodating

Cons:

Nothing

2024-06-18 via Nuitee
H
Hannah group gb
8
A great stay, staff were the highlight, excellent value for money
Pros:

The staff were the highlight of our stay. They were very friendly and accommodating and were available all of the time. The breakfast was lovely and we’re able to swap from options to personalise. The stay was great value for money! Location was great near lots of eateries, gym and laundry.

Cons:

The room was adequately clean, could have done with a deep clean and refresh. We still felt very happy to stay and the room was cleaned everyday.

2024-06-12 via Nuitee
L
Louis young couple gb
6
Pleasant
Pros:

Is worth what you pay which is very little. So it is cheap and not so bad.

Cons:

Loud and could be cleaner

2024-05-27 via Nuitee