Backstage Hotel Serviced Apartments

Hotels
9.3 (140 reviews)
Oberdorfstrasse 134 , Zermatt , CH
+41 77 535 32 80

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Swimming pool
Restaurant
Heating
Terrace
Family rooms
Garden
Pets allowed
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Review Highlights

Pros:
Great location
Exceptional staff
Spacious apartments
Good amenities
Cons:
Limited food options
Some cleanliness issues
Comfort concerns in certain areas

Categories

Cleanliness
8.59
Overall positive sentiment, but some mention of areas needing improvement.
Service
9.99
Staff were consistently described as helpful and attentive, enhancing the overall experience.
Location
9.6
Great location with easy access to nearby attractions.
Room Quality
9.05
Spacious and mostly well-maintained rooms, with a few comments on comfort.
Amenities
9.58
Outstanding amenities including a pool and jacuzzi, highly appreciated by guests.
Value for Money
9.04
Generally perceived as good value, with some guests noting price for additional options.
Food and Beverage
8.59
Good breakfast options were provided, but limited variety noted.
Overall Experience
9.99
Many guests described their stay as exceptional and would recommend it.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:50

Property Description

Luxurious Apartments with Stunning Views

Architectural Masterpiece: Designed by architect Heinz Julen, our apartments offer a unique blend of luxury and style. Enjoy breathtaking views of the Matterhorn from your private balcony or terrace.

Exclusive Amenities: Each unit features a cozy fireplace, exquisite art pieces, and a special color theme. Stay connected with free WiFi, cook in a fully equipped kitchen, and relax at the big dining table. Unwind with satellite TV and a bathroom with a shower or bathtub. In the summer, take a dip in the seasonal outdoor pool.

Access to Premium Spa: Guests enjoy complimentary access to the spa at Backstage Boutique SPA Hotel, just a short walk away. Indulge in a hot tub, sauna, steam bath, and massage room for the ultimate relaxation.

Book now for an unforgettable stay at Backstage Hotel Serviced Apartments!

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi. The property offers a free transfer from and to the train station between 08:30 and 17:30.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 140 reviews
Cleanliness: 8.59
Service: 9.99
Location: 9.6
Room Quality: 9.05
Amenities: 9.58
Value for Money: 9.04
Food and Beverage: 8.59
Overall Experience: 9.99
S
Sergej • family_with_children • ch
9
Aussergewöhnlich, ordentlich und guter Service!
Pros:

Aussicht auf Matterhorn, Dachterrasse
Grösse,
gemütlich,
Holzkamine,
Service,
sauber,
Spa-Bereich,
leckeres Frühstück,
nettes Ambiente,
sehr gute Küchenausstattung,
Gute Bettwäsche
Fahrstuhl direkt ins Appartement
Freundliches Personal (Daniel und Joel)

Cons:

Das Sofa war etwas zu klein und ungemütlich für 4 Personen.

2026-10-21 • via Nuitee
B
Bettina • extended_group • ch
9
Perfekt :) wir kommen definitiv wieder
Pros:

Die Ausstattung, der Kamin, SPA Bereich, Betten sehr bequem, Personal sehr freundlich und zuvorkommend.

Cons:

Es gibt absolut nichts zu beanstanden. Es wäre schön wenn der Pool beheizt wäre - dieser wird jedoch bald renoviert und anschließend beheizt sein :)

2026-10-19 • via Nuitee
O
Olivier • family_with_children • ch
10
2026-09-19 • via Nuitee
T
Thomas Imboden • family_with_children • ch
10
Schöner Wanderurlaub in Zermatt
Pros:

tolles Appartment mit Blick auf die Berge und das Matterhorn, Whirlpool und Wellness Einrichtung gleioch dabei, tolle und spannende Einrichtung der Wohnung

Cons:

Betten etwas weich

2026-08-17 • via Nuitee
M
Meshal • family_with_children • kw
10
Pros:

The staff were excellent — very helpful, patient, and genuinely accommodating whenever we needed assistance. The location is also very nice and peaceful, which made the stay feel more relaxing.
Apartment itself was spacious, comfortable, and well maintained.

Cons:

The only thing worth mentioning is that there is no air conditioning. This may not be an issue for everyone, but during warmer days some guests may find the apartment a little hot.

2026-08-13 • via Nuitee
R
Radhika • solo_traveller • nl
9
Excellent stay in a wonderful serviced apartment. It is a beautiful, spacious apartment with excellent outdoor spaces an
Pros:

Beautiful, spacious property. Great views.

2026-07-15 • via Nuitee
Z
Zunera • family_with_children • pk
10
Pros:

Stayed here for 2 nights and it was AMAZING!! Such a lovely host catered to all our needs. This place is worth every penny. Amazing views🤩. Spa and the pool was the best. There was everything inside the apartment and it was all easy to find. We were 5 people and the rooms were very spacious and cozy. Best option for families.

Cons:

Everything was amazing

2026-07-14 • via Nuitee
C
Camilla • family_with_children • no
10
2026-07-12 • via Nuitee
H
Hugo • extended_group • mx
10
Excelente
Pros:

Me encantó

Cons:

Todo me gustó

2026-07-08 • via Nuitee
R
Rebecca • family_with_children • us
10
Absolutely amazing accommodation in Zermatt. Carmen was so helpful to us during our stay. The apartment was spectacular
Pros:

Beautiful views, well appointed, comfortable beds

Cons:

We enjoyed everything!

2026-07-06 • via Nuitee
J
Junod • solo_traveller • ch
9
2026-06-17 • via Nuitee
J
Jay • family_with_children • us
10
Pros:

Breakfast, location

2026-06-16 • via Nuitee
D
Daniel • couple • de
9
Entschleunigend
Pros:

Nettes Personal - tolle Kommunikation

Gute Ausstattung, sauber

Cons:

Etwas in Jahre gekommen aber mit Charme

2026-06-11 • via Nuitee
C
Ching hua • extended_group • be
9
2026-05-17 • via Nuitee
E
Elena • extended_group • lv
9
2026-05-06 • via Nuitee
E
Elizabeth Dennett • family_with_children • gb
5
2026-04-13 • via Nuitee
L
Laure • extended_group • ch
9
2026-04-06 • via Nuitee
G
Giana Carla • extended_group • br
7
2026-03-26 • via Nuitee
R
Rodolphe • extended_group • ca
9
2026-03-23 • via Nuitee
A
Alvaro • extended_group • es
10
Excelente!
Pros:

Nos ha encantado el diseño, confort, limpieza y personal. El pequeño SPA con saunas y jacuzzi un plus muy de agradecer. La ubicación también muy buena para esquiar. La encargada Carmen ha sido excelente en todo momento

Cons:

Quizas lo que menos nos ha gustado es la cocina que es un poco pequeña y no muy cómoda para estar varios trabajando y preparando cosas.

2026-03-14 • via Nuitee