Backstage Hotel Serviced Apartments

Hotels
9.3 (122 reviews)
Oberdorfstrasse 134 , Zermatt , ch

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Nightclub
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Exceptional staff
Spacious apartments
Good amenities
Cons:
Limited food options
Some cleanliness issues
Comfort concerns in certain areas

Categories

Cleanliness
8.59
Overall positive sentiment, but some mention of areas needing improvement.
Service
9.99
Staff were consistently described as helpful and attentive, enhancing the overall experience.
Location
9.6
Great location with easy access to nearby attractions.
Room Quality
9.05
Spacious and mostly well-maintained rooms, with a few comments on comfort.
Amenities
9.58
Outstanding amenities including a pool and jacuzzi, highly appreciated by guests.
Value for Money
9.04
Generally perceived as good value, with some guests noting price for additional options.
Food and Beverage
8.59
Good breakfast options were provided, but limited variety noted.
Overall Experience
9.99
Many guests described their stay as exceptional and would recommend it.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:50

Property Description

Luxurious Apartments with Stunning Views

Architectural Masterpiece: Designed by architect Heinz Julen, our apartments offer a unique blend of luxury and style. Enjoy breathtaking views of the Matterhorn from your private balcony or terrace.

Exclusive Amenities: Each unit features a cozy fireplace, exquisite art pieces, and a special color theme. Stay connected with free WiFi, cook in a fully equipped kitchen, and relax at the big dining table. Unwind with satellite TV and a bathroom with a shower or bathtub. In the summer, take a dip in the seasonal outdoor pool.

Access to Premium Spa: Guests enjoy complimentary access to the spa at Backstage Boutique SPA Hotel, just a short walk away. Indulge in a hot tub, sauna, steam bath, and massage room for the ultimate relaxation.

Book now for an unforgettable stay at Backstage Hotel Serviced Apartments!

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi. The property offers a free transfer from and to the train station between 08:30 and 17:30.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for CHF 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 122 reviews
Cleanliness: 8.59
Service: 9.99
Location: 9.6
Room Quality: 9.05
Amenities: 9.58
Value for Money: 9.04
Food and Beverage: 8.59
Overall Experience: 9.99
M
Mariana extended_group br
9
Férias maravilhosas em família!
Pros:

Muito confortável! Boa localização para quem vai esquiar a partir do Matterhorn Express.

Cons:

Os travesseiros poderiam ser melhores

2026-01-29 via Nuitee
A
Anthony couple us
10
2026-01-19 via Nuitee
M
Marina extended_group tw
9
2026-01-19 via Nuitee
S
Simon extended_group gb
9
Great location, lovely open apartment with spectacular views, helpful staff
2026-01-17 via Nuitee
H
HEND family_with_children sa
10
Pros:

رائع

2026-01-06 via Nuitee
P
Pattaree extended_group th
10
Great Location, Cozy Apartment, and an Exceptional Host
Pros:

We were very impressed with this cozy property—it looks exactly like the photos in Booking.com. We could see the Matterhorn from the dining room.

The apartment has two toilets and one bathroom and is very well located—only a 5-minute walk to the cable car, 15 minutes to town, and 3 minutes to the bus stop.

Mr. Daniel is outstanding: extremely helpful and positive, with a true “everything is possible” attitude. He made our stay very comfortable. The bedrooms are comfortable, and the kitchen is fully equipped.

Breakfast was more than enough for the three of us and included bread, nuts, yogurt, fruit, and juice, but no meat. We only learned on the last day that other breakfast options were available, including eggs and meat, for a small additional cost.

We would definitely stay here again if we visit Zermatt.

2026-01-03 via Nuitee
S
Sandra extended_group de
10
Ein wunderbarer vorweihnachtlicher gemütlicher Skiurlaub mit der Familie
Pros:

Sehr gut, gemütlich eingerichtet und alles vorhanden. Wenn etwas gefehlt hat, dann wurde sofort danach geschaut. Es hätte vielleicht etwas mehr weihnachtlich dekoriert sein können, aber sonst war alles wunderbar

Cons:

Nichts

2025-12-20 via Nuitee
F
Fabrice couple ch
10
2025-12-09 via Nuitee
C
Christophe family_with_children ch
10
2025-11-10 via Nuitee
J
Juwon extended_group kr
10
2025-11-02 via Nuitee
A
Agnieszka couple ch
8
Great location !
Pros:

Location

Cons:

Functionality , everything looks nice on the pictures , but after hike important is to have a comfort. This is here missing.
The rooftop terrace is dangerous, small and very uncomfortable. Definitely not recommending for family with kids.

2025-10-18 via Nuitee
C
Charlie family_with_children tw
10
2025-10-04 via Nuitee
A
Anushree family_with_children us
10
Exceptional and very cosy stay in touristy Zermatt. Dont think, book it.
Pros:

Victoria, the property manager met us on arrival and it was the warmest welcome we received on our trip. She explained the map, pointed out the services and gave us tips on Zermatt. Wonderful stay and staff made it great for us.

Cons:

Nothing. This is a luxury property and there was house keeping daily.

2025-09-20 via Nuitee
J
jacqualene couple au
10
Beautiful apartments with amazing views of the Matterhorn. Quiet and intimate, it felt like we were the only ones there
Pros:

There was lots of finishing touches that stepped it up. Carmen met us on arrival and took care of us from beginning to end. She was exceptional

Cons:

Lounge isn’t particularly comfortable

2025-09-01 via Nuitee
E
Erin family_with_children us
10
Amazing stay for family!
Pros:

The apartment was amazing for our family of 5! So much room for us to have our own space, and also relax/ stretch after a long day of hiking. If I had to suggest anything for future people, the apartment is just to the right of the 22 Summit Hotel (cave entrance) in Zermatt, just call the contact # prior to entering. Such an amazing stay, highly recommend!

Cons:

N/A

2025-08-24 via Nuitee
M
Mathieu family_with_children fr
9
2025-08-22 via Nuitee
A
alon family_with_children il
10
Pros:

Amazing apartment.
Great view to matterhorn
Thecstaff are really great,helpfull and doing their best to help and make your stay enjoyable .
Therre is a pool and a jacuzzi with amazong view , you dontcneed morecthan this to finish a day of hiking

Cons:

That i had to go back home :)

2025-08-22 via Nuitee
C
celine family_with_children fr
9
2025-08-16 via Nuitee
M
Martin family_with_children ae
9
Great apartment, breakfast and staff
Pros:

We stayed in the hotel apartments and it was great. The views of the Matterhorn were amazing, the breakfast great and welcome by Daniel fantastic.

Cons:

A bit of a walk to the main area of Zermatt.

2025-08-16 via Nuitee
B
Billie family_with_children us
9
Pros:

The view was amazing and the apartment was spacious and clean. Staff was super helpful. The pool and spa area were very appreciated at the end of a long day exploring the area.

2025-08-14 via Nuitee