Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Good amenities
Friendly staff
Great food
Cons:
Poor service
Cleanliness issues
Noisy rooms

Categories

Cleanliness
8.09
Multiple mentions of dirty rooms and dissatisfaction with room cleaning.
Service
9.06
Mixed reviews, with some positive mentions but significant complaints about staff behavior.
Location
10
Repeatedly praised for excellent location and access to amenities.
Room Quality
8.6
Mentioned as clean and comfortable, though some rooms had noise issues.
Amenities
8.55
Good amenities but some aspects like the spa were reported as cold.
Value for Money
9.08
Good value for families, but some guests had issues with recovering their payments.
Food and Beverage
9.54
Highly rated breakfast and overall food quality.
Overall Experience
9.09
General positive sentiment, with some significant concerns about service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:23

Property Description

Luxurious Ski-in/Ski-out Hotel in Borovets

Ski-in/Ski-out Convenience: Located at the end of the ski slopes and just 200 meters from the Gondola lift, Hotel Rila provides easy access to the slopes and various quad lifts within walking distance.

Spa and Wellness Facilities: Enjoy complimentary access to the spa center with a 25-meter pool, hot tubs, gym, and relaxation zones. Perfect for unwinding after a day on the slopes.

Year-round Recreation: From ski lessons and equipment rental in winter to mountain guides, hiking trails, cycling, horseback riding, and more in the summer, Rila Hotel Borovets offers a wide range of activities for all seasons.

Book now to experience the ultimate mountain getaway at Rila Hotel Borovets!

Important information:

Please note that extra bed requests should be confirmed and approved by the property in advance.

Please note that the credit card used for bookings must be presented upon check-in for verification purposes. The name on the credit card must match the guest’s name checking in.

Please note that storing your equipment, including boots, in your room is strictly forbidden.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 2 years old to 11 years old stay for BGN 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2387 reviews
Cleanliness: 8.09
Service: 9.06
Location: 10
Room Quality: 8.6
Amenities: 8.55
Value for Money: 9.08
Food and Beverage: 9.54
Overall Experience: 9.09
A
Alexandros • family_with_children • gr
9
Pros:

Πρωινό καθαριότητα τοποθεσία υπέροχα

Cons:

Η μεγάλη πισίνα είναι κρύα και ο κόσμος συσσωρεύεται στα 2 τζακούζι..

2026-03-28 • via Nuitee
T
Todor • family_with_children • bg
7
Pros:

Хотелът е огромен и в него има забавления за всеки. Има разнообразие от кътчета за кафе, хапване и десерти. Тераса барът е разкошен. Храната в него е супер, обслужването също, за гледката няма какво да говорим. Истинско удоволствие е да се храниш или пиеш кафе там.
Вечерта в лоби барът имаше саксофонист и беше много приятна атмосферата. Персоналът и на рецепция и в различните места за хапване е много мил.
Местоположението на хотела е страхотно!

Cons:

На първо място хотелът е студен. Стаите не се отопляват когато няма човек в тях,което прави после наваксването на топлото доста трудно. При заявена стая със спалня, заварихме две отделни легла, за които ни бе предоставен един ужасно твърд топ матрак , чрез който да си сглобим спалня в общи линии.
Закуската беше разнообразна,но бихме препоръчали да бъде покрита, тк. още в 9ч. имаше лош вид- почти всичко изглеждаше изсъхнало и неугледно.
Най- голямото разочарование сякаш беше,обаче, СПА центърът.Беше мръсен и миришеше ужасно. На входа ни посрещна група хора, явно работещи там, с намръщени физиономии, цъкащи си на телефона, докато целия спа център беше залят с употребявани чаши и хавлии. Никога не бяхме виждали подобно нещо- имаше захвърлени и смачкани чаши в сауните, както и използвани кърпи намятани на топки навсякъде. Температурата в СПА центъра също беше ниска. Стигането до там също означава студ- минаване през не малко студени коридори. Самата СПА зона е доста семпла като разнообразие,но това би било поне задоволително, ако хигиената и персоналът й беше на ниво. За звездите на хотела, а и за стойността на нощувката намирам това за крайно несъответно.

2026-03-28 • via Nuitee
M
Mirit • couple • cx
10
Pros:

Everything

2026-03-27 • via Nuitee
A
Alexandru • family_with_children • ro
8
Pros:

The location ,the breakfast .

Cons:

Far too crowdy on the spa area and swimmimg pool.

2026-03-26 • via Nuitee
A
Adrian • family_with_children • bg
10
2026-03-26 • via Nuitee
B
berker • family_with_children • tr
9
memnun kaldık
Pros:

yeterli idi beklentimizi fazlasıyla karsıladı

Cons:

otelde aktivite fazla yoktu; sezon sonu olmasının da etkisi vardı

2026-03-25 • via Nuitee
M
mehmet • solo_traveller • tr
10
2026-03-25 • via Nuitee
F
FerdaD • couple • tr
9
Otel güzel , kahvaltı ve yemekleri güzel.Manzaraları odalarda sokaktan gelen müzik sesleri oluyor
Pros:

Kahvaltı çeşitlilik güzeldi

Cons:

Hareketli bir konumda. Müzik ve esnaflardan gelen sesleri geç saatlere kadar manzaralı odalardan duyuluyor. Su dışında tüm içecekler ücretli olması.

2026-03-25 • via Nuitee
A
Altuğ • family_with_children • tr
10
Pros:

Tam pistin dibinde her sene gittigimiz cok guzel bir kayak oteli

2026-03-24 • via Nuitee
A
AYSHE • family_with_children • tr
8
2026-03-24 • via Nuitee
G
George • family_with_children • bg
5
2026-03-24 • via Nuitee
M
Miroslava • solo_traveller • bg
10
2026-03-23 • via Nuitee
K
Krasimir • couple • bg
10
2026-03-23 • via Nuitee
Йорданов • family_with_children • bg
10
Чудесно
Pros:

Закуската е топ разположението също

Cons:

Румсервиза да бъде до по късно

2026-03-22 • via Nuitee
J
Josif • couple • mk
9
2026-03-22 • via Nuitee
V
Vaia • family_with_children • gr
9
2026-03-22 • via Nuitee
M
Michele • family_with_children • br
8
2026-03-22 • via Nuitee
T
Tomai • couple • ch
8
2026-03-22 • via Nuitee
M
meijer • family_with_children • nl
5
kamer en aan de piste dat was top maar wel prijzig
Pros:

locatie top aan de piste ,ontbijt was goed we hadden half pension avondeten was midden matig ,we hadden familie kamer was ruim zat

Cons:

Het diner was matig en het duurde vaak lang voordat gerechten werden aangevuld. Regelmatig was iets op en kwam het gewoon niet meer terug. Het toppunt was met Kerstmis: er was een kerstman in de lobby waar gasten eerder op de dag cadeautjes konden inleveren, zodat deze aan de kinderen werden uitgedeeld. Leuk bedacht, maar dit was ons niet verteld. Onze kleine man stond daar dus zonder cadeau en begon te huilen. Dat was erg vervelend. Ik heb dit ook bij de receptie aangegeven; het was toch een kleine moeite geweest om dit bij het inchecken te melden, zeker omdat we al ruim voor kerst aanwezig waren.

Daarnaast was het kerstdiner een enorme tegenvaller. Ik heb nog nooit zo’n slecht kerstdiner gehad; het leek eerder op een snelle hap dan op een feestelijk diner. Al met al een grote teleurstelling. 😕🎄

2026-03-22 • via Nuitee
Μαρία • family_with_children • gr
10
Cons:

Το φαγητό

2026-03-22 • via Nuitee