BENJAMIN HOTEL KANAZAWA

Hotels
8.5 (78 reviews)
Katamachi 2-29-6 , Kanazawa , jp

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Sauna
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor wifi
Misleading amenities

Categories

Cleanliness
8.14
Generally clean facilities, but some reviews highlighted issues with shared spaces.
Service
9.11
Staff known to be very helpful and friendly, although there were issues with advertised amenities.
Location
9.15
Conveniently located to access attractions and transport.
Room Quality
8.6
Rooms were clean, comfortable, and generally well-rated.
Amenities
7.13
Disappointment regarding the sauna and shared facilities, which were not as advertised.
Value for Money
8.59
Good value for the price, though some guests suggested exploring alternatives.
Food and Beverage
8.64
General satisfaction with local dining options, but minimal mention of in-hotel food services.
Overall Experience
8.61
Positive stays overall with specific areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:07

Property Description

Modern Comfort and Convenience
BENJAMIN HOTEL KANAZAWA, a 3-star hotel in Kanazawa, offers modern comfort and convenience just 2.3 km from Kanazawa Station. The non-smoking property, located 600 meters from Nagamachi Bukeyashiki District, provides free WiFi for guests to stay connected effortlessly.

Well-Equipped Rooms
Each room at BENJAMIN HOTEL KANAZAWA is thoughtfully designed with a kettle, air conditioning, and a desk to ensure a comfortable stay. Whether for work or leisure, guests can relax in well-equipped rooms after exploring the nearby attractions.

Prime Location
Conveniently situated near popular landmarks like Kenrokuen Garden and Myoryuji - Ninja Temple, BENJAMIN HOTEL KANAZAWA offers easy access to cultural sites. Book your stay now and experience the perfect blend of modern amenities and traditional charm.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 6 and older are allowed.
    Children from 6 years old to 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.5
Based on 78 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 7.13
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
T
TORU extended_group jp
10
2026-01-20 via Nuitee
E
Elysabeth extended_group fr
8
2026-01-20 via Nuitee
F
Flavia couple it
9
2026-01-20 via Nuitee
M
Marco couple it
9
Pros:

Struttura accogliente, confortevole. I servizi in comune sono puliti e comodissimi. Posizione abbastanza comoda, si raggiunge tutto a piedi e con i mezzi.

2026-01-20 via Nuitee
A
Aoi couple jp
10
2026-01-19 via Nuitee
S
Sofya extended_group be
6
Pros:

I liked the room, it was very nice, we had 2 separate beds and a great AC.

Cons:

The host doesn’t speak any English at all. When we arrived early hoping to check in or at least leave our luggage there was no one at the desk. There was also very loud construction noise at the ground floor. We first thought we were in the wrong building but no. I tried to call the hotel and the host answered me in Japanese but when I said I wanted to check in he didn’t understand at all and jsut kept saying no English. I ended up putting in google translate what I wanted to say and reading it in Japanese to him which worked and he rushed downstairs. He was very nice though and checked us in arruved warlt.
The building has no elevator and we got 4th floor so that was a bummer. The toilets and showers are shared. Not my preference by they were very clean though so that was a plus.

2026-01-19 via Nuitee
M
Melanie couple fr
8
Pros:

The double room was very nice, with a central location within kazanawa.

2026-01-04 via Nuitee
クミコ couple jp
9
2026-01-01 via Nuitee
K
koizumi couple jp
1
不衛生で台無し
Pros:

シャワートイレは見た目綺麗

Cons:

不衛生
前の人の飲み残しの缶ビールが冷蔵庫に入ったまま

2025-12-29 via Nuitee
A
Agata couple pl
10
2025-12-18 via Nuitee
I
Ian Cedric couple ch
10
Pros:

Very friendly staff! Will come back

2025-12-04 via Nuitee
G
Gorka extended_group es
10
2025-11-16 via Nuitee
D
Delphine family_with_children fr
9
Pros:

Le Mr à l'accueil très sympathique, tout est propre juste je n'avais pas fait attention qu'il n'y avait pas d'ascenseur, donc après une grosse journée de marche c'est un peu compliqué 😅

Cons:

La Wifi est très mauvaise dans la chambre. Il fallait aller dans le couloir pour capter

2025-11-08 via Nuitee
R
Ronaldo couple it
10
2025-11-06 via Nuitee
J
Jolien couple be
7
Pros:

Goede ligging, proper

2025-11-02 via Nuitee
R
Rebecca family_with_children us
10
Excellent hotel to see all of Kanazawa's highlights
Pros:

In a great location to see all the sights. Our room was clean, comfortable and very quiet. Shared facilities were very clean. Staff was very friendly and super helpful. When we checked out, we were able to store our bags for a few hours while we went sightseeing. And when we needed to go to the train station, a staff member tried calling a taxi for us but when it was going to take too long to arrive, he found one on the street for us! So kind of him to help us!

Cons:

Nothing...our stay was perfect.

2025-10-28 via Nuitee
R
Ruth couple nz
5
Disappointing
Pros:

It was very clean and the area has good restaurants.

Cons:

Don’t expect any service at all not even the sauna that was advertised.
We especially booked the hotel because of the sauna and were looking forward to it after a long day of hiking. We arrived in the evening and were informed that the sauna had to be pre booked and also came with an extra charge.
I explained that this was not advised on the website. The reception staff then had to call the boss who explained the sauna would have to be turned on and it would take at least 2 hours for it to reach temperature.
Later I discovered that the entire sauna area was used as a storage space. They lied to us and tried to discourage us from using the sauna.
I also wanted the hotel to help us ship our luggage. Again the staff said it wasn’t possible and upon my insistence they called their manager.
They then said it would take 2-3 days to ship but it would be quicker if we used the service at the train station. So we booked a taxi and took the luggage to the train station and they also said it would take 2 days.
If you are only looking for a bed in a clean room then go for it but I would recommend booking Hotel Amanek instead. They have a fabulous onsen.

2025-10-25 via Nuitee
S
Sophie couple cz
10
2025-10-21 via Nuitee
L
Lena couple de
5
2025-10-19 via Nuitee
L
Lynne family_with_children nz
9
2025-10-09 via Nuitee