Nuevo Castillo Hotel

Hotels
7.1 (383 reviews)
Gutierrez 572 , Mendoza , ar

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Inadequate breakfast options

Categories

Cleanliness
6.43
Several customers noted cleanliness issues, including bugs in rooms and poorly maintained facilities.
Service
8.9
The staff was frequently praised for their friendliness and helpfulness.
Location
9.44
Multiple reviews highlighted the hotel's excellent central location.
Room Quality
5.89
Many guests mentioned rooms being small and uncomfortable, with issues like non-functioning air conditioning.
Amenities
5.92
Amenities were considered basic, with minimal offerings in terms of toiletries and breakfast.
Value for Money
7.88
Value for money was viewed as acceptable given the location, despite other shortcomings.
Food and Beverage
4.93
Breakfast quality received consistent criticism for being inadequate and lacking variety.
Overall Experience
7.4
Overall, the experience varied greatly among guests, with notable highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:58

Property Description

Luxurious Rooms with Private Bathrooms

Experience comfort and tranquility at Nuevo Castillo Hotel, located just steps away from Independencia park and San Martin avenue. Each room is elegantly designed and equipped with a private bathroom, ensuring a relaxing stay for all guests.

Convenient Amenities

Enjoy the convenience of free Wi-Fi throughout the hotel, allowing you to stay connected during your visit to Mendoza. Additionally, take advantage of our room service to cater to all your needs during your stay.

Nearby Attractions

Explore the beauty of Mendoza with Nuevo Castillo Hotel as your home base. Located only 13 km from El Plumerillo airport and 200 km from Penitentes ski centre, our hotel offers easy access to key destinations for your convenience.

Book your stay at Nuevo Castillo Hotel now and indulge in a memorable experience in the heart of Mendoza.

Important information:

Please note the based on local tax laws, all Argentinian citizens and resident foreigners must pay an additional fee (VAT) of 21%. Only foreigners who pay with a foreign credit card, debit card or via bank transfer are exempt from this 21% additional fee (VAT) in accommodations and breakfast when presenting a foreign passport or a foreign ID along with a supporting document handed by the national migrations authority, if applicable.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.1
Based on 383 reviews
Cleanliness: 6.43
Service: 8.9
Location: 9.44
Room Quality: 5.89
Amenities: 5.92
Value for Money: 7.88
Food and Beverage: 4.93
Overall Experience: 7.4
S
Samuel • solo_traveller • es
3
DECEPCIONANTE
Pros:

Nada de las instalaciones
Decepcionante

Cons:

Que las fotos no coinciden con lo que uno se encuentra.
Instalaciones viejas, falta de limpieza y de pintura
Las toallas ya no son blancas están entre grises y negras
Falta limpieza
en el baño un trapo de liso mugriento para contener el agua
La verdad por poco que cobren ya es caro

2026-09-03 • via Nuitee
J
Juan • solo_traveller • ar
9
Pros:

Muy Bien para el precio y excelente ubicación

Cons:

Nada

2026-09-02 • via Nuitee
E
Eduardo Romerto • couple • ar
1
VERGONZOSO
Pros:

NADA

Cons:

LLEGUE CON MI ESPOSA A LAS 22,30 HS, ME COBRARON APENAS INGRESE, YO RESERVE ESTE HOTEL, POR LAS FOTOS QUE SE MUESTRAN EN BOOKING, LA HABITACIÓN ERA DEPRIMENTE, EL BAÑO ESTABA SUCIO, EL ACOLCHASO DE LA CAMA TODO MANCHADO, OLOR A HUMEDAD, INMEDIATAMENTE NOS RETIRAMOS DEL HOTEL, UNA VERGUENZA, LE SOLICITE AL ENCARGADO, SR DANIEL, QUE ME HICIERAN LA DEVOLUCIÓN DEL DINERO QUE PAGUE, SENTI QUE ME ESTABAN ESTAFANDO, AUN NO ME RESPONDEN, PERO SI NO LO HACER, VOY A HACER UNA DENUNCIA Y UNA DEMANDA, ME RESERVO EL DERECHO DE HACERLO,.

2026-08-31 • via Nuitee
E
Erica • solo_traveller • ar
8
2026-08-22 • via Nuitee
J
Jorge • solo_traveller • ar
5
Pros:

La ubicación

Cons:

Un lugar de bastantes años .la cama incomoda ..la ducha mala ..el agua va y viene , caliente,frío caliente frio

2026-08-19 • via Nuitee
B
Barraza Olivares • solo_traveller • cl
8
Pros:

Ubicación, atención, ambiente acogedor y limpio, excelente relación precio/ calidad.

2026-08-12 • via Nuitee
M
Manuel • couple • cl
10
Pros:

Excelente servicio

2026-08-11 • via Nuitee
C
camilo • solo_traveller • co
7
Pros:

Excelente ubicación y excelente personal

Cons:

Las habitaciones un poco antiguas y las paredes sucias

2026-08-09 • via Nuitee
D
Daniel • solo_traveller • ar
5
2026-08-08 • via Nuitee
R
Rodriguez • solo_traveller • ar
10
2026-07-19 • via Nuitee
J
Jose Alberto • couple • cl
6
Me encantó su atención y amabilidad
Pros:

El personal es una maravilla , la señora que nos recibió impecable y el señor encargado en el día muy atento y agradable

Cons:

No me gustó que hay ruidos fuertes en las noches parecen que usan lavadoras o secadoras que realmente de escuchan muy cerca

2026-07-17 • via Nuitee
P
Pereyra • solo_traveller • ar
5
Pros:

Atención muy buena

Cons:

La limpieza

2026-07-16 • via Nuitee
R
Rubén • couple • ar
7
2026-07-16 • via Nuitee
F
Felipe • solo_traveller • br
6
Pros:

O hotel tem uma relação custo-benefício razoável, mas compena por ficar perto da Plaza Independência e Av Sarmiento, além de supermercado grande, como o Carrefour.

Cons:

O hotel fica a desejar no café da manhã. É servido apenas uma medialuna e um pão com café, leite e um suco industrializado. Ah e a diária se encerra às 10h da manhã.

2026-07-15 • via Nuitee
C
Cristian • couple • cl
8
2026-07-08 • via Nuitee
L
Lupo • solo_traveller • ar
6
Pros:

La atención muy cordial

Cons:

No era muy cómoda la habitación

2026-07-06 • via Nuitee
I
Ignacio • solo_traveller • ar
8
2026-06-30 • via Nuitee
D
Dimitri • solo_traveller • cl
5
Pros:

La ubicación

Cons:

Falta remodelar el hotel

2026-06-29 • via Nuitee
M
Milene Isabelle • solo_traveller • br
8
2026-06-27 • via Nuitee
M
Margoth elizabeth • solo_traveller • ar
10
Pros:

Trato hacia las personas muy amables en todo .

Cons:

La atención al cliente excelente

2026-06-14 • via Nuitee