Rafters at Riverside House Hotel

Hotels
9.3 (1048 reviews)
Fennel Street Ashford in the Water , Bakewell , gb

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Free

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Room service
Packed lunches
Non-smoking throughout
Allergy-free room
Adult only
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Exceptional food
Cons:
Cleanliness issues
Room size and heating control

Categories

Cleanliness
8.23
Cleanliness was mentioned as inadequate in some areas, particularly in bathrooms.
Service
9.7
Staff were consistently described as friendly, welcoming, and professional.
Location
9.74
Location received positive remarks, particularly for access to local attractions.
Room Quality
8.69
Rooms were generally comfortable but some were noted as small and needing upgrades.
Amenities
9.22
Amenities were generally good, but some reviews highlighted issues with heating control.
Value for Money
9.18
Value was perceived as reasonable, though some expected better in premium pricing.
Food and Beverage
9.73
Food was frequently praised as exceptional and a highlight of the stay.
Overall Experience
9.9
Overall experiences were generally positive with some concerns about specific room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:14

Property Description

Luxurious Riverside Retreat

Garden Oasis: Enjoy a tranquil stay surrounded by nature with a beautiful garden at Rafters at Riverside House Hotel.

Gourmet Dining: Indulge in exquisite dining options at the on-site restaurant offering a variety of culinary delights for breakfast and beyond.

Premium Comfort: Relax in elegantly furnished rooms equipped with modern amenities, some featuring picturesque river views and private patios.

Experience the epitome of luxury at Rafters at Riverside House Hotel. Book now for an unforgettable stay in Bakewell.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.3
Based on 1048 reviews
Cleanliness: 8.23
Service: 9.7
Location: 9.74
Room Quality: 8.69
Amenities: 9.22
Value for Money: 9.18
Food and Beverage: 9.73
Overall Experience: 9.9
J
Janice • couple • gb
9
We were only there for one night so we would like to come again for a longer stay
Pros:

The building and location are beautiful .The staff were very polite and friendly.

Cons:

The food was good quality but very expensive

2026-06-05 • via Nuitee
J
Jia • solo_traveller • au
10
I certainly will recommend to my friends
Pros:

Perfect every spots

2026-06-04 • via Nuitee
M
martin • extended_group • gb
9
2026-06-03 • via Nuitee
A
Ashley • couple • gb
9
2026-06-01 • via Nuitee
G
George • solo_traveller • gb
3
Very poor room
Pros:

Location

Cons:

Room and small bed

2026-06-01 • via Nuitee
A
Akbar • family_with_children • gb
9
Tranquil and at peace with the world sitting in the lush garden surrounding
Pros:

The breakfast menu allowed a choice of dishes from which to pick and choose and not necessarily be subjected to a full monty or a vegan plate. Ashford in the Water is an idyllic location away from the maddening crowds and the nearness of the River Wye was an absolute treat to see the wildlife.

Cons:

I have stayed at this property many times under the previous owner and the refurbished work done since taken over by Rafters has made an immense improvement in all aspects of the hotel

2026-05-31 • via Nuitee
P
Paul • couple • gb
9
2026-05-30 • via Nuitee
H
Helen • couple • gb
10
2026-05-30 • via Nuitee
P
Peter • solo_traveller • gb
8
Pros:

Location, size of room, quality of food

2026-05-29 • via Nuitee
H
Heather • solo_traveller • gb
10
Pros:

Excellent location. Lovely village.

Cons:

We stayed on a Monday and Tuesday, and the bar and restaurant were closed. We were told about this on booking.

2026-05-28 • via Nuitee
A
Andy • couple • gb
7
Disappointed by the size and light in the bedroom.
Pros:

Location in a small village next to the river in the village

Cons:

Room 4 was small and dark. Outside the bedroom window was the extractor chimney from the hotel kitchen. This was on and very noisy from very early in the morning and directly affected our ability to sleep in the room.

2026-05-28 • via Nuitee
S
sharon • solo_traveller • gb
6
Not every room has a shower
Pros:

We loved the breakfast, it was all cooked fresh from good quality products. The hotel was in a fabulous location. It was a nice touch having a fresh treat in the room rather than the usual biscuits.

Cons:

Was very disappointed to find that our room did not have a shower (as described in description photographs) only a bath and after a day hiking/falling down the hills we just wanted a shower. Also the only time I don't take a USB adapter (as all hotels nowadays has usb ports in the wall sockets, dont they?) well apparently not! For a hotel with so many Stars we felt it was lacking.

2026-05-28 • via Nuitee
W
Weaver • solo_traveller • gb
9
Pleasant stay
Pros:

Location, friendly welcoming staff. George was very helpful with bags on very hot day.

Cons:

Room was hot but exceptionally hot weather. Fan was provided and helped.

2026-05-27 • via Nuitee
H
Helen • solo_traveller • au
10
Rafters is a beautiful hotel, 5 star all the way, very professional staff and they made you feel very welcome. My dinner
Pros:

Absolutely everything

Cons:

I never like showers in bath tubs, not sure why hotels do this as it’s very dangerous especially for older people.

2026-05-26 • via Nuitee
M
Matt • solo_traveller • gb
10
2026-05-26 • via Nuitee
L
Louis • couple • gb
9
Nice place for a short break away
Pros:

Exceptional Staff, good food, great location

Cons:

N/A

2026-05-26 • via Nuitee
K
Keith • solo_traveller • gb
10
2026-05-26 • via Nuitee
C
Claire • solo_traveller • gb
10
2026-05-25 • via Nuitee
I
Indy • solo_traveller • gb
7
2026-05-25 • via Nuitee
A
Adele • solo_traveller • gb
9
Lovely hotel but pricey
Pros:

Lovely location in a beautiful village. Room very nice, great shower and thick fluffy towels.

Cons:

We thought the price of drinks to be extortionate, already a premium price then adding a 12.5% service charge plus 20%vat also added. £13 for a Baileys is a rip off.
Breakfast was hit and miss. The full english was a little dry (no beans) and the black pudding like rock. No toast, however the yoghurt pot was delicious.

2026-05-25 • via Nuitee