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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Tour desk
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Car hire
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Packed lunches
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Solarium
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Private check-in/check-out
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Shared kitchen
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Access to health care professionals
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Japanese garden
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Covered parking
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Hotel Casa Maya Calakmul offers a luxurious stay in Chicanna with well-equipped guest rooms featuring modern amenities like air conditioning, fridge, and free WiFi. Some rooms even come with a safety deposit box for added security and convenience.
Convenient Facilities
Enjoy the convenience of a 24-hour front desk, airport transfers, and a shared kitchen during your stay. The hotel also provides free bikes for exploring the area, making it easy to indulge in activities like hiking and cycling.
Scenic Surroundings
Nestled in a picturesque location, Hotel Casa Maya Calakmul boasts a beautiful garden, a relaxing terrace, and an on-site restaurant serving delicious meals. With car hire services available, guests can easily visit nearby attractions.
Experience comfort and luxury at Hotel Casa Maya Calakmul. Book your stay now for a memorable getaway!
Dinner can be offered daily for 15 USD.
All further children or adults are charged USD 49 per night for extra beds. The maximum number of extra beds in a room is 1.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
La chambre est grande et dépaysant et la dame de notre accueil est hyper agréable
Tranquilo, rustico, buena atencion, nos atendieron super bien
Ya no tienen microondas ni cafetera.
Super nice family. The hotel is well located for the different ruins in the neighborhood. Room was very large. Great breakfast in a nice part of the hotel (temple-like).
Bring mosquito repellent 😉
The room was a surprise design wise. The size was large as was the bed with a huge bathing room. There is a huge veranda with lovely lounging area and table where breakfast was served the next morning.
Finding the property was a challenge, but the directions from the host were very helpful.
The air conditioner needed servicing. There were stains on the walls and ceiling - appears to have to do with being in the jungle.
Nothing, totally misleading advert . The property did not resemble any of the photographs.
But the receptionist, who appeared from up the road was very friendly and was obviously used to dealing with dissatisfied guests and cancellations.
1. Property is run down and in a neglected state of repair. The photos on booking.com were taken many years ago and do not represent the present condition of the accommodation
2. The deluxe suite was a dark damp crypt.
3. Barely any water pressure in the bathroom.
4. Furnishings and bedding shabby.
5.UNSAFE - Two doors into the property, bathroom, and bedroom. Sliding doors with no means of locking, no safe. Where can you leave any valuables?
6. The gardens are overgrown and unkempt.
7. Mountain view. WHAT Mountain view? Nothing nearby that even looks like a hill.
8. No hot tub, as advertised.
9. Overpriced and total misrepresentation
The fact that they took more money from my credit card than what was agreed in the booking contract.
The property is not really habitable, and upon cancelling after viewing, they have not refunded 50% of my money as stated in the booking conditions.
I get the impression that this is a scam, drawing people in with false advertising, insisting on prepayment with no intention of refunding when you realise what a hovel it is.
Stunning room design. It is modeled after Mayan architecture and truly unique, we had stayed at nothing like it—they were so close to a stellar experience and needed to get a couple details right to knock it out of the park.
Felt run down—the room smelled damp and moldy, some loose and rusty fixtures (sink faucets, shower soap dispensers), shabby outdoor furniture like lounge chairs, towels with holes (albeit clean). Wifi was slow/inconsistent.
Should note—not the hotels fault or under their control, but if you stay here before Train Maya completion, there is heavy construction and lots of trucks and workers passing by until late and you’d benefit from earplugs. Once construction is complete I don’t imagine this would be an issue.
Not possible to lock the door of the room.
Located in the middle of a construction area (maya train).
At 6 in the morning you wake up due to the heavy trucks.
Nothing
Impossible to sleep with road traffic next to hotel. We left after the first night for a different hotel.
Close to Maya Sites
Nobody there at Night and locked in the hotel
Breakfast in the garden was very good. The staff is very nice and helpful. Nice garden.
Due to the construction of the railway there is noise and dust around. Large trucks drive under the windows all day from early morning to late evening. Parking is on the street.
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