Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Great location
Comfortable rooms
Good breakfast
Cons:
Parking difficulty
Limited dining options
Small room sizes
Heating issues

Categories

Cleanliness
8.69
Reviews frequently mention the hotel is very clean and well maintained.
Service
9.16
Staff are described as friendly and helpful, with excellent service noted in multiple reviews.
Location
9.2
Location is highlighted as excellent for nearby attractions and convenient for town access.
Room Quality
8.65
Overall positive sentiments about room comfort and design, although there are mentions of small room sizes.
Amenities
8.68
Good amenities mentioned, though some areas like dinner options could be improved.
Value for Money
8.64
Ratings indicate the hotel is on the pricier side, but generally justified by quality.
Food and Beverage
8.69
Breakfast received high praise, although some dining options in the hotel were lacking.
Overall Experience
8.66
Guests express overall satisfaction, but some express minor disappointments, averaging to a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:43

Property Description

Historic Charm and Tranquil Surroundings

Situated in Hereford, nestled between the Malvern Hills and the Welsh border, Castle House offers a unique stay just minutes away from the cathedral. The elegant Georgian building boasts a terraced garden overlooking the moat of Hereford Castle, providing a serene atmosphere for guests to unwind.

Elegantly Decorated Rooms

Indulge in luxury with elegantly decorated rooms, some featuring four-poster beds for a touch of opulence. Enjoy modern amenities such as flat-screen TVs, satellite channels, and en suite bathrooms, ensuring a comfortable and relaxing stay.

Charming Dining and Leisurely Walks

Start your day with a delicious full English breakfast in the charming dining area before exploring the city on leisurely walks along the River Wye. With free Wi-Fi, free parking, and a picturesque setting, Castle House is the perfect choice for a memorable getaway.

Important information:

Please note that this property does not have a elevator
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 980 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.66
C
Charles • solo_traveller • gb
9
2026-08-05 • via Nuitee
M
Michael • couple • gb
5
OK but really not worth the money
Pros:

The room (a Townhouse Suite in a separate house down the road) was spacious. Breakfast was good. The location is excellent - very convenient for everything in Hereford.

Cons:

The room was very old fashioned and everything was a bit worn out. Service at breakfast was slow. There was no-one at Reception when we arrived and it took a long time to find anyone. Parking is difficult. We got woken up in the middle of the night by a group of ex-SF geezers coming back from a night on the lash. It absolutely was not worth £295 per night.

2026-08-05 • via Nuitee
D
Davies • solo_traveller • gb
8
Pros:

Castle Hotel staff are amazing, really polite and couldn't do enough to help. The bar/breakfast room is really nice - the breakfast was great, unfortunately they don't do an evening meal but they do let you order food in and provide you with you with plates and cutlery. We had a lovely curry from around the corner from the hotel, which we ate in the garden which is nice. The hotel is clean and tidy and a lovely place to stay, also, the cathedral is 2 minutes walk away. We had a lovely stay thank you.

Cons:

Nothing to dislike about our stay.

2026-08-05 • via Nuitee
J
John • extended_group • gb
8
2026-08-03 • via Nuitee
J
Jon • solo_traveller • gb
8
Great city centre hotel
Pros:

Breakfast was very good room and location good

Cons:

Was very warm but can’t help the weather!

2026-08-02 • via Nuitee
B
Barbara • solo_traveller • gb
10
Warm greeting with excellent customer service. Good breakfast to set you up for exploring Hereford.
Pros:

Proximity to Hereford Cathedral and other locations. Very clean Excellent staff

Cons:

Sea gulls pestering for food

2026-07-20 • via Nuitee
J
Jenny • solo_traveller • gb
9
Restful stay in Hereford at the Castle House Hotel
Pros:

It was very comfortable and clean. The staff were friendly and helpful. A lovely air-conditioned restaurant which overlooked the duck pond and garden. A 3 minute walk from the Cathedral and town centre. Brilliant breakfast. Really enjoyed my stay. Had its own car park.

Cons:

Can't think of anything thing.... other than the noisy seagull early on the morning 😀

2026-07-20 • via Nuitee
E
Elaine • couple • gb
9
Pros:

Great location near to Cathedral and on river. Breakfast was excellent and good service. Lovely room and comfortable bed

2026-07-19 • via Nuitee
S
Sarah • couple • gb
10
Lovely stay in Hereford.
Pros:

Beautiful hotel in a central location for Hereford. Great bar and restaurant by the river.

Cons:

The breakfast was only table service. I would have liked some fresh fruit or a yogurt and nothing was offered except a hot meal or porridge

2026-07-18 • via Nuitee
D
Duncan • solo_traveller • gb
10
Lovely Hotel
Pros:

Nice friendly family run Hotel

2026-07-17 • via Nuitee
H
Hamish • couple • gb
10
Exceptional customer service.
2026-07-15 • via Nuitee
K
Kallon • couple • gb
1
Dissapointing
Pros:

Good location.

Cons:

We weren’t allowed to use the facilities on the evening we arrived due to a ‘private event’ which wasn’t told to us before booking - meaning we couldn’t use the bar / restaurant.

2026-07-15 • via Nuitee
A
Ariella • solo_traveller • gb
8
Extremely good
Pros:

Breakfast excellent

Cons:

Wall paper peeling in the corridor. Few flowers indoors and in the garden.

2026-07-13 • via Nuitee
B
Bennett • couple • gb
8
It was ok overall
Pros:

The bedroom was compact as described,the bed was very comfy and the fan was on ,which was a nice touch as it was very hot . We liked the fact they support local businesses with their produce in the bedroom and dinning room . The staff at breakfast were very hardworking and lovely .

Cons:

The service at breakfast was too slow 45mins ! the staff were great and went above and beyond apologising but they needed more staff .The breakfast was very tasty when it finally arrived .

2026-07-12 • via Nuitee
T
Tracey • couple • gb
10
An excellent hotel overall with a very good breakfast!
Pros:

Location fabulous and very friendly and attentive staff

Cons:

All good no complaints

2026-07-10 • via Nuitee
K
Karl • solo_traveller • gb
10
2026-07-09 • via Nuitee
C
Carole • solo_traveller • gb
8
Lovely weekend break
Pros:

Location was good. Facilities good.

Cons:

We were in an annexe which did not have a lift.

2026-07-07 • via Nuitee
B
Betty • family_with_children • gb
10
Pros:

Great breakfast, I highly recommend the Hereford Sausages.
Friendly staff

2026-07-07 • via Nuitee
A
Ager • extended_group • gb
9
2026-07-07 • via Nuitee
G
George • solo_traveller • gb
9
Nice,friendly hotel in a good location
Pros:

Location, breakfast, parking (although that is limited so I was lucky)
Very friendly helpful staff

Cons:

Limited bar facilities, (very early closing).
Room was a bit warm and the fan didn't really help. As the window opened onto the roof of lower part of building i couldn't leave open overnight.

2026-07-06 • via Nuitee