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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Wheelchair accessible
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Shared kitchen
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Baby safety gates
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
Review Highlights
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Property Description
Luxurious Accommodations
Graf Hotel in Shymkent offers elegant 4-star accommodations with modern amenities. Each room is equipped with air conditioning, a flat-screen TV, and a cozy seating area. The hotel provides free WiFi, room service, and a shared kitchen for convenience.
Relaxing Outdoor Spaces
Guests can unwind in the hotel's beautiful garden or on the inviting terrace, perfect for enjoying the pleasant Shymkent weather. The shared lounge is ideal for socializing or enjoying a drink from the bar.
Exceptional Dining Experience
Indulge in a delicious buffet or halal breakfast at Graf Hotel. The on-site restaurant serves up a variety of tasty dishes to satisfy your cravings. The multilingual staff are available 24/7 to ensure your stay is comfortable and enjoyable.
Book your stay at Graf Hotel now and experience luxury and comfort in Shymkent!
Please inform Graf Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Location
Guest Reviews
Чисто не было
Персонал плохо
Чистый, уютный отель! Лучшее в категории цена-качество!
Все как обещали
Халаты не белоснежные
Чисто, уютно, всё необходимое есть.
Завтрак хороший. Чистота, полотенца меняют каждый день. Единственное, что мне не понравилось, — это то, что отель похож на бордель. Ночью невозможно спать. Каждую ночь слышны крики и вопли. Стены тонкие. Все голоса слышны как у себя в комнате. За эту цену комнаты очень маленкие. В турции в центре когда я жила за такую жу цену была намного лучше. И комната была звукоизоляцией и большой намного. В этой гостинице только завтрак понравился. Остально нет.
The hotel is clean, comfy. The staff barely speaking english but trying. All were good and nice. I like the hotel.
I need to put my quilt sheet king size on my own, something that I dont do back in my country because tropical. I could ask their help but I decide it to learn to do it. Not easy tho hahaha
Ассаламу алекум Спасибо большое Данилу за помиш так встречал и помогал за всю спасибо большое
It is quite a good hotel with an optimal choice of food for breakfast. The bed linen is clean and fresh, hygiene products are available.
The sound insulation in the rooms is far from good. Everything was audible.
Excellent and friendly front desk staff
Breakfast was 3 out of 5
B
I had a wonderful experience. The cleanliness and newness of everything inside were immediately noticeable, and there were no unpleasant odors whatsoever. The room was well-equipped with everything I needed, making my stay very comfortable. The staff members were exceptionally welcoming and friendly, enhancing the overall experience.
The breakfast served was outstanding, offering a variety of delicious options to start the day right. Despite having a leg injury, staying on the second floor posed no issues for me in terms of accessibility, which I greatly appreciated.
The only downside was that the cleaning staff didn’t refill the soap container in my room, and I kept forgetting to inform the receptionist, which was a bit inconvenient. However, this was a minor issue in an otherwise excellent stay.
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