Denzong Regency- Luxury Mountain Retreat Spa & Casino

Hotels
8.4 (130 reviews)
Cherry Banks , Gangtok , in

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Good location
Excellent food
Cons:
Noise isolation issues
Missing fridge
Gym and spa unavailable

Categories

Cleanliness
8.06
Rooms were clean, but noise isolation issues were mentioned.
Service
9.03
Staff was excellent and made guests feel very comfortable and cared for.
Location
9.07
Great location - 15 min walk to the city center.
Room Quality
8.02
Good room size with basic amenities, but a fridge was missing.
Amenities
7.55
Spa and gym were unavailable due to renovations.
Value for Money
8.51
Good hotel; value for money was emphasized.
Food and Beverage
8.56
The food is really good.
Overall Experience
8.43
A generally positive experience with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 14:13

Property Description

Luxury Mountain Retreat with Stunning Views

Panoramic Mountain Views: Enjoy breathtaking views of the Kanchenjunga Mountains from our peaceful retreat.

Elegant Rooms with Modern Amenities: Relax in our elegant rooms featuring cosy wooden interiors, flat-screen TVs, and minibars.

Dining Excellence: Indulge in a variety of Indian, continental, and oriental dishes at Mayal & Gyakho restaurant.

Experience luxury and tranquility at Denzong Regency- Luxury Mountain Retreat Spa & Casino. Book now for an unforgettable stay amidst the beauty of nature.

Important information:

Please note that foreigner guests require an inner line permit that is mandatory for visiting and staying in Sikkim. Permits can be acquired from any of the tourist centers in Rangpo, Bagdogra, Kolkata or Delhi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 130 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.43
S
Surya Narayana • solo_traveller • in
7
Pros:

GOOD

Cons:

Good

2026-07-11 • via Nuitee
K
Kharlukhi • solo_traveller • in
10
2026-07-04 • via Nuitee
A
Ashwini • family_with_children • in
10
One of the best resort in the area. Value for money
Pros:

One of the best resort in the area. Value for money

2026-07-02 • via Nuitee
M
Meena • family_with_children • in
10
It was a wonderful stay
Pros:

Ambience and cleanliness

Cons:

Nothing

2026-06-30 • via Nuitee
P
Pradnya • solo_traveller • in
9
2026-06-28 • via Nuitee
G
gopal • couple • om
9
VERY GOOD STAY WILL COME BACK AGAIN
Pros:

BREAKFAST WAS GOOD LOT OF VERIETIES

2026-06-26 • via Nuitee
M
Mathur • couple • in
10
2026-06-26 • via Nuitee
V
Venkata Rama Raju • extended_group • in
10
2026-06-19 • via Nuitee
V
Vikrant • extended_group • us
8
2026-06-17 • via Nuitee
N
nitin • extended_group • in
7
Pros:

Property is good . All things are good. Just buffet serving and staff at restaurant is not up to the mark .

2026-06-15 • via Nuitee
S
Sayantan • family_with_children • in
10
Awesome stay! The rooms were perfect with great view of Kanchenjunga ! Staff were friendly and attentive to every small
Pros:

Super facilities & friendly staff

Cons:

Nothing

2026-06-05 • via Nuitee
P
Pradnya • solo_traveller • in
8
Absolutely worth the money we spent
Pros:

. Location is around 15 min walking distance from the MG road
. Good view from every balcony
. Resort feel
. Excellent breakfast and dinner.
. Staff - very cooperative and courteous.
. well designed, spacious rooms and comfortable bed

Cons:

Children's play area can be easily made much better. It's so easy to have one in a resort and not even an expensive addition. All the millennials travelling currently are doing it with young kids and having a play area near the restaurant will make it so comfortable/relaxing for them.

2026-06-02 • via Nuitee
S
Sreeram • family_with_children • in
9
Gets the big things right, stumbles on some basics
Pros:

The location is excellent — close to MG Marg but set back from the noise. The Club Room balconies offer genuinely spectacular Kanchenjunga views when the weather cooperates; we caught clear views in the mornings and evenings for at least three days, which we're told is uncommon in late May. The rooms are spacious and well soundproofed, and the bathrooms are excellent — great water pressure and well-maintained. The TV is modern, and logging into streaming services is straightforward — a genuine plus for a multi-night stay. The Mayal restaurant and room service both delivered consistently good food across multiple meals, and staff across the hotel — front desk, restaurant and housekeeping — were warm and helpful throughout. The breakfast spread was generous, with a good variety and live counters for dosas and eggs. Notably, no staff member angled for tips or sought to have their names mentioned in reviews — a refreshing and welcome contrast to what has become common and despicable practices elsewhere.

Cons:

We had specifically requested and been confirmed adjoining rooms, but on arrival were allocated rooms that were not adjoining — a significant inconvenience for a family travelling with children. We had to wait two days for them to provide adjoining rooms. Note that adjoining rooms here do not have connecting doors. The lighting in the rooms is over-engineered — too many lights, too many double switches, and a layout that is far from intuitive; a simpler, more thoughtfully designed system is needed. Storage is limited to a cupboard and adjacent shelves, and an additional chest of drawers would make a meaningful difference for longer stays. The double bed consists of two separate mattresses with a noticeable divide — not ideal for couples — and only one large shared comforter is provided, when individual duvets should be an option. Breakfast service lacks a host, so guests seat themselves randomly, which affects the experience. The Wi-Fi is an open network, creating a genuine privacy problem — whatever you stream is visible as an active app on other guests' phones and can be interrupted by them. There is no covered walkway between the accommodation block and the restaurant, so you will get wet in Gangtok's daily rain. We understand the property is moving to ITC management; the new management would do well to address these gaps — the structural strengths are genuinely hard to replicate, and this could easily be an outstanding property.

2026-06-01 • via Nuitee
R
Ruchira • family_with_children • in
9
2026-05-30 • via Nuitee
P
Pandit • solo_traveller • in
8
2026-05-30 • via Nuitee
E
Eldawa • solo_traveller • ch
9
Excellent stay
Pros:

Wonderful location, extremity friendly , attentive and polite staff.

Room are spacious and clean.

Cons:

Gym needs a face-lift. The machine don't work properly and are borderline health hazard and accident waiting to happen. Also need round the clock attendant. Most of the time gym was totally abandoned and saw random kids playing ..

2026-05-20 • via Nuitee
N
Nagpal • couple • in
8
Excellent staff was very cooperative at reception counter in particular
Pros:

Not so great

2026-05-20 • via Nuitee
J
Judith • solo_traveller • de
10
Wunderschöner Ausblick, sehr freundliches Personal
Pros:

Sehr sauber, sehr freundlich

Cons:

—-/

2026-05-18 • via Nuitee
L
Lalit • solo_traveller • in
9
Pros:

Room view and the decor.

2026-05-12 • via Nuitee
R
Raunak • couple • in
10
2026-05-12 • via Nuitee