Hôtel Ville d'Hiver

Hotels
8.7 (426 reviews)
20 Avenue Victor Hugo , Arcachon , fr

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Charming location
Ambiance and decor
Cons:
Cleanliness issues
Poor dining options
Room maintenance needed

Categories

Cleanliness
8.09
Several mentions of poor cleanliness and odors in the bathroom and restaurant.
Service
9.56
Positive remarks about the friendly and attentive staff.
Location
9.6
Good comments regarding the hotel's location and charm.
Room Quality
8.55
Mixed reviews; some rooms noted as dark or needing updates.
Amenities
9.08
General satisfaction with the ambiance and features like the pool.
Value for Money
8.04
Comments indicated high prices relative to the service and amenities.
Food and Beverage
7.59
Criticism of the restaurant’s limited menu options and quality.
Overall Experience
9.06
Overall positive experiences highlighted, despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:48

Property Description

Luxurious Spa and Outdoor Pool
Indulge in relaxation at the Spa and Hammam, or take a refreshing dip in the outdoor swimming pool surrounded by lush gardens.

Charming Rooms with Balconies
Enjoy air-conditioned rooms with modern amenities including TV and free Wi-Fi, each featuring a balcony with serene garden views.

Delicious Dining and Bar
Savor seasonal dishes at the bistro-style restaurant, and unwind with a drink at the hotel bar.

Experience the epitome of comfort and leisure at Hôtel Ville d'Hiver. Book now to create unforgettable memories in Arcachon.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.7
Based on 426 reviews
Cleanliness: 8.09
Service: 9.56
Location: 9.6
Room Quality: 8.55
Amenities: 9.08
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 9.06
J
Juliette • solo_traveller • fr
7
2026-04-15 • via Nuitee
A
Adamczyk • solo_traveller • fr
10
2026-04-10 • via Nuitee
L
Laura • couple • za
8
2026-04-09 • via Nuitee
C
CAMINO BELDARRain • couple • es
6
Gastronomía perfecta
Pros:

Lo mejor con mucha diferencia la restauración
Perfecta la comida y el trato , eso de diez

2026-04-07 • via Nuitee
P
pamela • solo_traveller • us
6
Excellent dining and breakfast. Kind staff. Rooms are small and tired.
Pros:

Dining was very good and breakfast was outstanding g. Staff was lovely and tried to be very helpful.

Cons:

Our first room seemed a basement unit. Small and depressing. For another $225 per night we were upgraded to a better room on street level. No elevators. No lights in the shower. Needs a renovation.

2026-04-07 • via Nuitee
F
franck • couple • rs
7
Pros:

Localisation, personnel, architecture

Cons:

Spa à améliorer, piscine non chauffée, terrasse non disponible pour repas

2026-04-06 • via Nuitee
N
Nathalie • couple • fr
8
une escapade parfaite pour un Week end qui donne envie de revenir
Pros:

L’emplacement est splendide, dans des chambres et maisons pleines de charme. Le personnel est sympathique

Cons:

Tout etait agréable

2026-04-06 • via Nuitee
D
Dominique • family_with_children • fr
10
très très agréable
Pros:

Tout !!!

Cons:

je ne vois pas

2026-03-14 • via Nuitee
S
Séverine • family_with_children • fr
10
2026-03-13 • via Nuitee
L
Ludivine • couple • fr
8
Superbe we à arcachon dans ce quartier authentique et à l’architecture incroyable
Pros:

Une atmosphère rétro et un peu mystérieuse une ambiance comme en famille

2026-03-09 • via Nuitee
G
Gianna • couple • de
10
Absolut empfehlenswert
Pros:

- Wunderschönes Hotel mit sehr gepflegter, stilvoller Anlage
- Zimmer makellos sauber
- Geschmackvoll und hochwertig eingerichtete Zimmer
- Hervorragendes Restaurant und leckeres Frühstück
- Freundliches, aufmerksames Personal
- Tolle Lage
- Parkplätze vorm Hotel verfügbar, auch mit höherem Auto kein Problem
- Hunde willkommen

Hinweis für die, die in den Rezensionen die dunklen Zimmer beanstandet haben - Die Zimmerbeleuchtung lässt sich über den Lichtschalter von gedimmt auf hell umstellen durch 2x drücken :-)

Cons:

Wir hatten nichts auszusetzen

2026-03-02 • via Nuitee
J
Jean-Philippe • solo_traveller • fr
9
2026-02-28 • via Nuitee
L
Laurent • family_with_children • fr
10
La senteur des pins
Pros:

Le petit déjeuner était parfait. Que de bons produits frais et de la région. Bravo.
Quant a L'accueil, il était au diapason. Personnel attentif et prévenant.
Nous n'avons pas dîner car nous voulions sortir.
Nous apprecierons une autre fois.
Les produits oceopin sentent très bons.
Nous vous remercions pour cette découverte, car nous allons nous empressé d'en commander
A très bientôt.
Fabienne 🐪 et Hugues

Cons:

RAS

2026-02-24 • via Nuitee
E
Eyquem • family_with_children • fr
8
2026-02-22 • via Nuitee
C
Conners • family_with_children • gb
8
2026-02-13 • via Nuitee
C
Claire • family_with_children • fr
10
Pros:

Chambre très agréable, personnel accueillant et restaurant excellent!

2026-01-31 • via Nuitee
B
Bruno • couple • fr
10
Décompression totale !
Pros:

Les cotés feutrés et chaleureux, la qualité de la table, l emplacement et le calme

Cons:

Il manque un espace sauna/hammam

2026-01-27 • via Nuitee
C
CHANTAL • couple • fr
10
une parenthèse enchantée, merci à toute l'équipe
Pros:

TOUT

Cons:

RIEN

2026-01-21 • via Nuitee
A
Adrian • couple • ch
8
2026-01-21 • via Nuitee
E
Emma • extended_group • fr
9
2026-01-20 • via Nuitee