Hotel Museo Matan Kaan Mahahual

Hotels
8.2 (163 reviews)
Calle Huachinango, Colonia Centro , Mahahual , mx

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Luggage storage
Tour desk
Coffee Shop on site
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Unreliable amenities
Value for money concerns

Categories

Cleanliness
7.09
There were complaints regarding unclean conditions and maintenance issues.
Service
9.56
The staff was described as very friendly and accommodating.
Location
9.1
Conveniently located close to the beach and bus station.
Room Quality
8.05
Rooms were spacious but complaints about cleanliness and maintenance were noted.
Amenities
7.58
Amenities such as the pool were mentioned positively, but maintenance concerns were raised.
Value for Money
6.54
Low value for the price given the condition of the rooms and issues during stay.
Food and Beverage
8.59
Breakfast was appreciated as being tasty.
Overall Experience
9.06
Overall, guests had a good time despite several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:17

Property Description

Experience the Beauty of Matan Ka'an Hotel

Mexican Style Outdoor Areas: Immerse yourself in the vibrant Mexican culture with our outdoor pool and a charming pond filled with fish and turtles.

Comfortable and Cozy Rooms: Enjoy air conditioning, ceiling fans, and beautiful terracotta tiled floors in all our rooms. The private bathrooms are equipped with showers and complimentary toiletries, while the junior suite and suite rooms offer TV entertainment.

Relaxation and Convenience: Indulge in various massage options by the pool, take advantage of our on-site parking, and stay connected with our Wi-Fi service throughout the property.

Book your stay at Matan Ka'an Hotel now and create unforgettable memories in Mahahual!

Important information:

When traveling with pets please note that an extra charge of MXN 250 per pet and per stay, applies.In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 163 reviews
Cleanliness: 7.09
Service: 9.56
Location: 9.1
Room Quality: 8.05
Amenities: 7.58
Value for Money: 6.54
Food and Beverage: 8.59
Overall Experience: 9.06
D
Durán • family_with_children • mx
8
Excelente
Pros:

Excelente, es la segunda vez que nos hospedamos aquí

Cons:

N/a

2026-02-10 • via Nuitee
K
Khurram • family_with_children • ca
8
2026-01-19 • via Nuitee
E
Emilio • solo_traveller • mx
8
2026-01-13 • via Nuitee
F
Fernandez • family_with_children • mx
10
Pros:

Excelente ubicación

2026-01-08 • via Nuitee
J
JAMES • solo_traveller • us
10
2025-12-27 • via Nuitee
D
De Armero • family_with_children • mx
10
Muy bueno
Pros:

Todo funcionaba correctamente ,

Cons:

Se puede mejorar el.desayuno

2025-12-20 • via Nuitee
A
Arturo • family_with_children • mx
9
Pros:

Las instalaciones

Cons:

La alberca está súper heleda

2025-12-15 • via Nuitee
C
claude • solo_traveller • fr
8
Pros:

Bel emplacement

2025-12-02 • via Nuitee
M
Miguel • couple • es
6
2025-11-30 • via Nuitee
G
Geraldine • extended_group • ca
9
Pros:

Week located close by the sea, staff very friendly, we had a very good stay

Cons:

The water were shut down for a time, not very convenient but not the fault at the hotel I guess

2025-11-25 • via Nuitee
K
Kevin • couple • fr
7
Bon nuitée a mahahual
Pros:

L'emplacement et grande piscine, personnel sympathique

Cons:

Hôtel un mal entretenu, clim pas fonctionnelle, fontaine à eau non fonctionnelle,

2025-11-16 • via Nuitee
V
Victor • couple • ec
5
2025-10-30 • via Nuitee
P
Perez Dominguez • couple • mx
4
Pros:

Como siempre la playa. Solo que ya esta muy sucia. La cantidad de gente que quiere venderte algo es demasiada. El poblado ya esta muy abandonado.

Cons:

El hotel que no se hace responsable de los huéspedes. Los días que estuvimos no hubo energía eléctrica, mucho mosco. Salimos corriendo de ahí.

2025-10-28 • via Nuitee
M
Mariana • extended_group • mx
8
2025-10-01 • via Nuitee
B
Barbs Torrero • family_with_children • mx
4
Pros:

El personal es muy amable y el desayuno es muy rico.

Cons:

La relación costo beneficio es muy baja. las habitaciones no son de un hotel boutique como lo anuncian. Las instalaciones son muy básicas, camas incómodas y se escucha mucho ruido en el hotel. Las dos veces que nos hemos alojado ahí hemos escuchado musica a alto volumen por la noche. La primera vez se notaba mas cuidado el hotel, esta vez ocasión se vió muchomás descuidado... la misma basura que vi al rededor de la alberca se quedó durante los 3 días que estuvimos ahí.

2025-09-19 • via Nuitee
F
Fernando • couple • us
7
2025-09-03 • via Nuitee
E
Emilio Eduardo • family_with_children • mx
6
Opinión
Pros:

Las instalaciones son buenas, esta a unos metros de una buena zona de playa.

Cons:

Durante mi estancia, el agua para ducharse, lavarse los dientes y/o las manos, salía color café. Apesar de que nos cambiaron de habitación (a una que estaba a lado), el problema fue el mismo. Optamos por cambiarnos de hotel.

2025-08-30 • via Nuitee
M
MARTA • couple • es
7
Pros:

A una cuadra de la playa y con piscina para quitarse el calor y la sal. Habitación muy amplia

Cons:

Algo descuidado, se nota que no han invertido mucho en mantenerlo desde que se inauguró.

2025-08-22 • via Nuitee
M
MANUEL BERNARDO • family_with_children • mx
10
2025-08-04 • via Nuitee
D
Danielle • family_with_children • nl
7
Prima voor 2 nachtjes
Pros:

Centrale ligging dichtbij het strand maar ook bij de ADO bus. Zwembad is klein maar prima om af te koelen.
De thema's van de kamers zijn erg leuk en de sfeer in het hotel is daardoor gezellig.

Cons:

Airco maakte enorm veel geluid en de kamer was niet helemaal schoon.
De douche had een fijne straal alleen ging deze alle kanten op.

2025-08-02 • via Nuitee