Dolphin SA1

Hotels
7.5 (3048 reviews)
12-14 Whitewalls , Swansea , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great central location
Cons:
Cleanliness issues
Uncomfortable room quality

Categories

Cleanliness
6.25
Several reviews mentioned issues with cleanliness, such as mouldy curtains and a dirty toilet.
Service
9.25
Many reviews praised the friendly and helpful staff.
Location
9.25
Central location frequently highlighted as a major positive.
Room Quality
6.75
Mixed sentiments with complaints about uncomfortable beds and dating decor.
Amenities
7.25
General availability of amenities recognized, but some dissatisfaction noted.
Value for Money
5.75
Several comments indicating that the price did not meet expectations.
Food and Beverage
7.75
Some positive mentions of hot chocolate and breakfast, though less frequent.
Overall Experience
7.75
A mixed but generally positive sentiment about the stay; acceptable but with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:31

Property Description

Convenient Location
Situated in Swansea, Dolphin SA1 is just a stone's throw away from the Grand Theatre, Swansea Beach, and Swansea Marina, making it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation
The rooms at Dolphin SA1 are equipped with modern amenities such as free WiFi, flat-screen TVs, and either a bathtub or a shower in the bathroom. The suites offer a spacious sitting area for guests to relax and unwind.

Great Dining and Entertainment Options
Guests can enjoy a continental breakfast delivered to their room and have access to the on-site bar that serves a variety of beverages all day long. The 24-hour front desk ensures that guests' needs are always taken care of.

Experience the best of Swansea at Dolphin SA1 - book your stay now for a memorable visit!

Important information:

Car Parking is available at the nearby NCP Salubrious Place, SA1 3LZ, located next to the VUE cinema.

A 15% parking discount is available for hotel guests using a voucher available from the hotel reception. Vouchers are subject to availability.

A £100 refundable deposit is required upon check in. Please be advised there is some refurbishment work being carried out at the Hotel which may cause some unavoidable disturbance from approx. 08:30am
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 3048 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 6.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 7.75
Overall Experience: 7.75
Y
Yanbo • solo_traveller • gb
10
2026-05-30 • via Nuitee
H
Hughes • solo_traveller • gb
5
Pros:

The room although out of date it was clean

Cons:

The bathroom was clean but could use the bath it was very difficult 2 get in 2 it

2026-05-30 • via Nuitee
T
Tokarz • solo_traveller • gb
8
Pros:

Very nice and helpful staff. Excellent location!

Cons:

Breakfast

2026-05-29 • via Nuitee
P
Paul • extended_group • gb
8
2026-05-29 • via Nuitee
W
wayne • couple • gb
3
Great location, disappointing but great staff
Pros:

Location

Cons:

Dirty

2026-05-29 • via Nuitee
S
Sarbjit • extended_group • gb
10
2026-05-28 • via Nuitee
J
Jim • solo_traveller • gb
9
A central perk in the heart of Abertawe!
Pros:

Central location, a couple of hundred yards from a multi-story car park (which I've used overnight often). Nice sized room, good sized bathroom. PROPER storage for clothes/hanging, good space for work kit/laptop. Comfy double bed, & a window that opened fully ... great!

Cons:

Sockets next to the bed, not keen on the security deposit scheme (but I understand that some guests aren't as fastidious or respectful as me).

2026-05-28 • via Nuitee
K
Keith • solo_traveller • gb
8
Decent hotel in a great location
Pros:

Really pleasant staff
Decent room
Great location

2026-05-27 • via Nuitee
T
Thomas • solo_traveller • gb
9
Pros:

The manager, Craig, was most accommodating and showed me where to park my motorbike and lent me a chain to secure it.

2026-05-27 • via Nuitee
B
Becky • solo_traveller • gb
8
2026-05-26 • via Nuitee
S
Stepehen • solo_traveller • gb
7
2026-05-25 • via Nuitee
L
Lauren • couple • gb
5
Good location , room clean but in desperate need of a refurbishing
Pros:

Location

Cons:

Room was clean but tired and run down. Carpet stained, bath stained , bathroom door rotten all along the bottom .

2026-05-25 • via Nuitee
K
Karen • solo_traveller • gb
5
Pros:

Friendly staff. Location was spot on.

Cons:

The carpet was filthy with stains. Wasn't vacuum properly. Hotel run down. Needs updating.

2026-05-25 • via Nuitee
V
vahedi • extended_group • gb
7
It was good
Pros:

Location

Cons:

Bed size

2026-05-24 • via Nuitee
S
Sally-Anne • solo_traveller • gb
8
Pros:

Very good location the guy on reception was friendly and welcoming

Cons:

When you look at the front you are not sure what to expect as it looks run down but pleasantly surprised

2026-05-24 • via Nuitee
J
Jeremy • solo_traveller • gb
7
Pros:

The location
The bed was clean and comfortable

Cons:

Did not like paying a deposit of £100, have never had to do this at any hotel before

2026-05-24 • via Nuitee
V
Vivienne kirkbride • solo_traveller • gb
9
Happy hoilday
Pros:

The staff where friendly.
It was good value for the money.
It was in center of the town.
Not far from train station.
Beds where comfortable.
The hotel is part of a day time cafe. You get 10%, good and drink, which was good

Cons:

The breakfast you had to pick from a list.
It was just a tick list.
Not much choice and it was delivered to your room.
We did book the breakfast when booking.
But we didn't have the breakfast we ate out.

We had to pay a £100 holding fee when we got there.
This was not stated anywhere in the booking.com when we booked.
(Well we could not see it),
Luckily we did have the spare money. But hard for people who dont have spare £100 for a holding fee.

2026-05-24 • via Nuitee
J
John • solo_traveller • gb
8
Handy for markets, museums, transport hubs, restaurants and night life - and delightful staff.
Pros:

Excellent helpful staff. Very convenient location.

Cons:

Shower unit (not over a bath, please).

2026-05-24 • via Nuitee
S
Stephen • solo_traveller • gb
8
2026-05-23 • via Nuitee
T
Tiffany • solo_traveller • gb
8
Great location
Pros:

Lovely warm staff.
Clean.
Great location.
Giant bath.
Smart TV.

Cons:

Just needed an update with wallpaper and such.

2026-05-21 • via Nuitee