Dolphin SA1

Hotels
7.5 (3190 reviews)
12-14 Whitewalls , Swansea , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great central location
Cons:
Cleanliness issues
Uncomfortable room quality

Categories

Cleanliness
6.25
Several reviews mentioned issues with cleanliness, such as mouldy curtains and a dirty toilet.
Service
9.25
Many reviews praised the friendly and helpful staff.
Location
9.25
Central location frequently highlighted as a major positive.
Room Quality
6.75
Mixed sentiments with complaints about uncomfortable beds and dating decor.
Amenities
7.25
General availability of amenities recognized, but some dissatisfaction noted.
Value for Money
5.75
Several comments indicating that the price did not meet expectations.
Food and Beverage
7.75
Some positive mentions of hot chocolate and breakfast, though less frequent.
Overall Experience
7.75
A mixed but generally positive sentiment about the stay; acceptable but with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:31

Property Description

Convenient Location
Situated in Swansea, Dolphin SA1 is just a stone's throw away from the Grand Theatre, Swansea Beach, and Swansea Marina, making it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation
The rooms at Dolphin SA1 are equipped with modern amenities such as free WiFi, flat-screen TVs, and either a bathtub or a shower in the bathroom. The suites offer a spacious sitting area for guests to relax and unwind.

Great Dining and Entertainment Options
Guests can enjoy a continental breakfast delivered to their room and have access to the on-site bar that serves a variety of beverages all day long. The 24-hour front desk ensures that guests' needs are always taken care of.

Experience the best of Swansea at Dolphin SA1 - book your stay now for a memorable visit!

Important information:

Car Parking is available at the nearby NCP Salubrious Place, SA1 3LZ, located next to the VUE cinema.

A 15% parking discount is available for hotel guests using a voucher available from the hotel reception. Vouchers are subject to availability.

A £100 refundable deposit is required upon check in. Please be advised there is some refurbishment work being carried out at the Hotel which may cause some unavoidable disturbance from approx. 08:30am
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 3190 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 6.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 7.75
Overall Experience: 7.75
S
Sarah • couple • gb
7
2026-08-28 • via Nuitee
S
Spillane • solo_traveller • gb
10
2026-08-27 • via Nuitee
V
Vernalls • solo_traveller • gb
8
Pros:

Close to all shops

Cons:

Bit old fashion hotel need new upgrades

2026-08-27 • via Nuitee
M
Marco • solo_traveller • ch
7
-
Pros:

-

Cons:

-

2026-08-26 • via Nuitee
O
Olga • family_with_children • gb
8
Good value for money and very good location
Pros:

Clean and in a good location.The staff were all lovely

Cons:

A bit dated .I would like usb chargers next to the beds ,a shower room instead of a bath ,more options for breakfast

2026-08-26 • via Nuitee
N
Neil • solo_traveller • gb
10
2026-08-26 • via Nuitee
M
MARIO • couple • ar
5
La estancia en el hotel fue incòmoda, NO HABIA AIRE ACONDICIONADO EN LA HABITACIÒN.
Pros:

Es cèntrico,

Cons:

TE HACEN PAGAR 100 LIBRAS DE MAS EN EL MOMENTO DEL CHECK IN CON ARGUMENTOS BAGOS; y manifiestan que luego del check out verifican la habitaciòn y te reintegran en tu cuenta las 100 libras. Es mentira, vueltean y se quedan con el dinero extra. Nosotros pagamos con transferencia y hace 15 dìas que estamos esperando y reclamando su devoluciòn. Ellos argumentan que el banco receptor no toma el dinero por x causas. Eso es raro ya que para pagar esas 100 libras mi banco no tuvo problemas en acreditarlos a su cuenta. La habitaciòn que nos toco, era còmoda por su amplitud. La ventana da al mercado y por ende tooodo el calor de la chapa y vidrios que rebotaban los rayos del sol, nos daban de lleno. La habitaciòn NO TIENE AIRE ACONDICIONADO NI VENTILADOR por ello en pleno verano la pasamos mal en las noches, encima el eterno ruido de las gaviotas sobre el techo del mercado no nos dejaban dormir.-
El baño esta bien salvo el acceso a la bañera que esta 15 centimetros mas alto del nivel del piso, eso para una persona mayor es una dificultad muy grande.

2026-08-25 • via Nuitee
A
Alberto • solo_traveller • es
9
Pros:

Ubicacion y comodidad

Cons:

Realmente no hubo nada que me desagradara.

2026-08-25 • via Nuitee
H
Harrison • extended_group • gb
6
Pros:

Location was great. Cafe downstairs

Cons:

Out dated. Curtains were filthy
Deposit taken far too long to get back

2026-08-23 • via Nuitee
L
Luis • couple • gb
5
Bad breakfast
Pros:

Only location

Cons:

Service

2026-08-23 • via Nuitee
J
Janet • solo_traveller • gb
7
Not great
Pros:

Receptionist and location

Cons:

Bed was too small, no ac, tv small, expensive for such poor decor and cleanliness

2026-08-23 • via Nuitee
J
Jodie • family_with_children • gb
9
2026-08-21 • via Nuitee
R
Ronald • solo_traveller • gb
6
All good
Pros:

For what I paid All Good

Cons:

The light in the bath room it needs a swicth so that i am in control when it comes on etc.

2026-08-21 • via Nuitee
M
Murat • family_with_children • gb
7
Pros:

Clean rooms, friendly staff, right in the centre

Cons:

rooms can get really hot during a heatwave, lots of noisy people in the street all night on a Saturday

2026-08-21 • via Nuitee
C
Clare • solo_traveller • gb
6
Pros:

Central to town

Cons:

Could do with updating

2026-08-21 • via Nuitee
K
Khandi • family_with_children • gb
9
Pros:

It was so convenient right in the middle of town downstairs had a cafe which was so great and the staff was so accommodating and amazing

Cons:

After 4.00am there were lots of tumbling in the walkway that woke us up likely from other guests as in any other hotel but overall it was still wonderful

2026-08-20 • via Nuitee
A
Altaf • couple • gb
7
2026-08-20 • via Nuitee
J
Juan • extended_group • gb
4
No
Pros:

Bad

Cons:

Service not good

2026-08-17 • via Nuitee
F
Fry • extended_group • gb
5
I've had better places to stay
Pros:

Staff were arguing and complaining upon my colleagues arrival. We were informed that parking close by was £5 per night however one car park was shut and the other was charging £15 per night. We also paid £100 per room as a deposit and still waiting to get this back so currently £300 out of pocket. Have tried to contact the hotel but now going through the bank and booking.com to get the money back. We wont be staying at this location again unless desperate

Cons:

Staff, communication

2026-08-17 • via Nuitee
S
Stephen • solo_traveller • gb
8
Only stayed one night but very nice. Reception guy was very helpful
2026-08-17 • via Nuitee