Dolphin SA1

Hotels
7.5 (2895 reviews)
12-14 Whitewalls , Swansea , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great central location
Cons:
Cleanliness issues
Uncomfortable room quality

Categories

Cleanliness
6.25
Several reviews mentioned issues with cleanliness, such as mouldy curtains and a dirty toilet.
Service
9.25
Many reviews praised the friendly and helpful staff.
Location
9.25
Central location frequently highlighted as a major positive.
Room Quality
6.75
Mixed sentiments with complaints about uncomfortable beds and dating decor.
Amenities
7.25
General availability of amenities recognized, but some dissatisfaction noted.
Value for Money
5.75
Several comments indicating that the price did not meet expectations.
Food and Beverage
7.75
Some positive mentions of hot chocolate and breakfast, though less frequent.
Overall Experience
7.75
A mixed but generally positive sentiment about the stay; acceptable but with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:31

Property Description

Convenient Location
Situated in Swansea, Dolphin SA1 is just a stone's throw away from the Grand Theatre, Swansea Beach, and Swansea Marina, making it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation
The rooms at Dolphin SA1 are equipped with modern amenities such as free WiFi, flat-screen TVs, and either a bathtub or a shower in the bathroom. The suites offer a spacious sitting area for guests to relax and unwind.

Great Dining and Entertainment Options
Guests can enjoy a continental breakfast delivered to their room and have access to the on-site bar that serves a variety of beverages all day long. The 24-hour front desk ensures that guests' needs are always taken care of.

Experience the best of Swansea at Dolphin SA1 - book your stay now for a memorable visit!

Important information:

Car Parking is available at the nearby NCP Salubrious Place, SA1 3LZ, located next to the VUE cinema.

A 15% parking discount is available for hotel guests using a voucher available from the hotel reception. Vouchers are subject to availability.

A £100 refundable deposit is required upon check in. Please be advised there is some refurbishment work being carried out at the Hotel which may cause some unavoidable disturbance from approx. 08:30am
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 2895 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 6.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 7.75
Overall Experience: 7.75
R
Richie • couple • gb
8
Pros:

Excellent location friendly staff

Cons:

Having to leave a £100 breakage deposit

2026-03-28 • via Nuitee
S
Sethunyiwe • solo_traveller • et
9
Fine
Pros:

Location was great

Cons:

The withholding of £100.00 deposit. Exactly 5 days, after checking out, I have not recieved my deposit.

2026-03-27 • via Nuitee
G
Géraldine • solo_traveller • gf
8
2026-03-27 • via Nuitee
M
Mike • solo_traveller • gb
8
Pros:

Central

Cons:

Nothing

2026-03-27 • via Nuitee
K
KJR1987 • extended_group • gb
8
2026-03-26 • via Nuitee
H
Hearne • solo_traveller • gb
10
2026-03-26 • via Nuitee
C
Cheryl • extended_group • gb
9
Comfortable place to stay right in the middle of the city centre
Pros:

We stayed in a family room. Was not expecting it to be 2 adjoining rooms which was a fantastic surprise

Cons:

There wasn't a gluten free option for the breakfast

2026-03-26 • via Nuitee
C
Clare • family_with_children • gb
10
2026-03-26 • via Nuitee
D
Debbie • family_with_children • gb
5
Good location for our needs
Pros:

Location was in walking distance of the venue we were attending

Cons:

Being disabled it was very difficult to find a parking space especially with the roads being 'one-way' it took us a good hour to find parking

We didn't feel particularly safe

2026-03-24 • via Nuitee
F
Frank • solo_traveller • gb
8
2026-03-23 • via Nuitee
C
Charlie • couple • gb
10
Great value for money done the job I wanted it to do.
Pros:

Straight forward, clean with friendly staff.

Cons:

The £100 deposit was a bit annoying but if you pay in cash you can avoid delays in repayment.

2026-03-23 • via Nuitee
J
Julia • couple • gb
10
Pros:

Very friendly and helpful staff. Close to all amenities. Have stayed here before and will continue to do so. Looking forward to staying here again soon

Cons:

There was nothing not to like

2026-03-22 • via Nuitee
D
Dean • couple • gb
1
Do not stay at this hotel.
Pros:

Central location

Cons:

The room was disgustingly dirty. The carpets were ripped, paint was peeling. The windows were caked in Seagull mess. We found blood on the underside of the hand basin also. In addition, did not get any sleep. The hotel is right next to Swansea market and there are hundreds of Seagulls who make it their home who makes a horrendous noise at 4am onwards.

2026-03-22 • via Nuitee
H
Horle • couple • gb
1
Would've been adequate if they didn't try to steal an extra £100 off me!
Pros:

Size of bathtub would've bee ice if the water was hot enough to enjoy a bath. Good WiFi. Central location.

Cons:

One bedside table missing. No plug points near head of bed. Although they clearly try their hardest to clean thoroughly, the stains and worn down carpets, wallpaper, and other parts of the decor, really make the place look grotty. Cheap sheets. Doors are very loud on closing, disturbing sleep. Coffee in cafe is disgusting. Cafe is overpriced for food and drinks for what it is, basic and poor quality. Worst of all, the deposit was never mentioned during booking, or over the phone when I contacted the hotel to confirm the booking. It was mentioned on arrival when I was tired and unfocused after traveling. I was charged an extra £100 and told it would be returned onn checkout. On checkout I was told because it was charged wrongly, on my card, that it will take 10 business days to be returned. I was never given the option to pay in cash and be given it on checkout. 3 weeks later still no refund, contacted the hotel, an email was sent and my bank details given to their admin team. 1 week later still no refund. I emailed the hotel and admin team saying if I did not receive my refund by the next day I would have to seek legal advice. 24 hours later... received refund. The whole deposit is a scheme to claim more money off people who will not be bothered or able to advocate to get it back. Dirty people!

2026-03-21 • via Nuitee
B
Benjamin • solo_traveller • au
10
2026-03-20 • via Nuitee
J
James • solo_traveller • gb
8
2026-03-19 • via Nuitee
Y
Yolanda • solo_traveller • gb
2
There are other options before staying here
Pros:

The staff were pleasant enough but the room was small, the tv was very small, the cleanliness was not great. Had to pay for breakfast which was not great option based on it being brought to the room.

Cons:

The room was small and there was one socket in whole room. The amenities were non existent There was a required deposit of £100 on top of the booking which i felt was not necessary and inconvenient. Refunds take 3 days also unacceptable

2026-03-19 • via Nuitee
P
Patricia • couple • au
9
2026-03-18 • via Nuitee
S
Susan • solo_traveller • gb
8
2026-03-16 • via Nuitee
R
rita • solo_traveller • gb
8
Pros:

Lovely freindly staff and everything was really clean also good central location

Cons:

The pre autherisation of £100 is a bit steep

2026-03-16 • via Nuitee