Dolphin SA1

Hotels
7.5 (2859 reviews)
12-14 Whitewalls , Swansea , gb

Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great central location
Cons:
Cleanliness issues
Uncomfortable room quality

Categories

Cleanliness
6.25
Several reviews mentioned issues with cleanliness, such as mouldy curtains and a dirty toilet.
Service
9.25
Many reviews praised the friendly and helpful staff.
Location
9.25
Central location frequently highlighted as a major positive.
Room Quality
6.75
Mixed sentiments with complaints about uncomfortable beds and dating decor.
Amenities
7.25
General availability of amenities recognized, but some dissatisfaction noted.
Value for Money
5.75
Several comments indicating that the price did not meet expectations.
Food and Beverage
7.75
Some positive mentions of hot chocolate and breakfast, though less frequent.
Overall Experience
7.75
A mixed but generally positive sentiment about the stay; acceptable but with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:31

Property Description

Convenient Location
Situated in Swansea, Dolphin SA1 is just a stone's throw away from the Grand Theatre, Swansea Beach, and Swansea Marina, making it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation
The rooms at Dolphin SA1 are equipped with modern amenities such as free WiFi, flat-screen TVs, and either a bathtub or a shower in the bathroom. The suites offer a spacious sitting area for guests to relax and unwind.

Great Dining and Entertainment Options
Guests can enjoy a continental breakfast delivered to their room and have access to the on-site bar that serves a variety of beverages all day long. The 24-hour front desk ensures that guests' needs are always taken care of.

Experience the best of Swansea at Dolphin SA1 - book your stay now for a memorable visit!

Important information:

Car Parking is available at the nearby NCP Salubrious Place, SA1 3LZ, located next to the VUE cinema.

A 15% parking discount is available for hotel guests using a voucher available from the hotel reception. Vouchers are subject to availability.

A £100 refundable deposit is required upon check in. Please be advised there is some refurbishment work being carried out at the Hotel which may cause some unavoidable disturbance from approx. 08:30am
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 2859 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 6.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 7.75
Overall Experience: 7.75
H
HUGH solo_traveller gb
7
Pros:

The hotel was cheap you get what you paid for

Cons:

The building site across the road a bit loud

2026-02-14 via Nuitee
P
Paul solo_traveller gb
10
2026-02-14 via Nuitee
S
Stephen couple gb
10
2026-02-13 via Nuitee
L
Leigh couple gb
8
It was great, staff was friendly. It was close to everything we wanted to go and more.
2026-02-13 via Nuitee
L
Leeson solo_traveller gb
1
horrific
Pros:

nothing

Cons:

Basically took my money i went in and cancelled they told me i would be refunded i wasnt and then put me down as a no show so they could keep my money under there policy staff rude just a nightmare to deal with ive rung then countless times they just say the same thing that they will get back to me and never do

2026-02-12 via Nuitee
R
Richard solo_traveller gb
8
Saturday night stay
Pros:

Very good location centre of city

2026-02-12 via Nuitee
I
Ioan couple gb
10
Superb stay
Pros:

Everything

Cons:

Nothing

2026-02-12 via Nuitee
J
JAMES couple gb
10
2026-02-09 via Nuitee
G
Georgina solo_traveller gb
10
2026-02-09 via Nuitee
M
Mark couple gb
4
Pros:

Location

Cons:

Room was smelling off damp

2026-02-09 via Nuitee
A
Adrian couple gb
8
In need of a refresh but acceptable.
Pros:

Reception staff were very helpful. Location was ideal for the city centre.

Cons:

The hotel was tired and in need of a refresh however, it was clean and warm.
There was a requirement to pay £100 deposit at reception for potential damages. This should have been highlighted at the time of booking and could catch some people out. Payment was by cash or card.

2026-02-08 via Nuitee
A
Aissatou family_with_children fr
8
Pros:

Petit déjeuner bon et complet
Établissement propre
Personnel agréable

2026-02-08 via Nuitee
A
Ashley couple gb
6
2026-01-31 via Nuitee
D
Derek couple gb
8
2026-01-31 via Nuitee
I
Isabelle couple gb
7
Great
Pros:

It was clean and felt more homely.

Cons:

The £100 deposit is a bit pricey in my opinion but have to wait 5-7 days for the deposit back. The hotel was cheap though

2026-01-30 via Nuitee
G
Graham family_with_children gb
7
Pros:

Fitted what we needed for the night.

2026-01-30 via Nuitee
J
Jonathan couple gb
6
2026-01-28 via Nuitee
M
Marcus solo_traveller gb
3
Was not happy
Pros:

A very good location, although no car parking
The hotel manager Craig was excellent and helped as much as he could

Cons:

Small things that I didn’t like were the fact that there were no plugs at the side of the bed - essential
Breakfast was very poor and just a cheap continental. Definitely not what I was expecting for a hotel.
Had to swap rooms because the bathroom light wouldn’t go off

2026-01-28 via Nuitee
K
Kinsey couple gb
10
2026-01-27 via Nuitee
L
Leanne solo_traveller gb
1
2026-01-27 via Nuitee