Dolphin SA1

Hotels
7.5 (3190 reviews)
12-14 Whitewalls , Swansea , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great central location
Cons:
Cleanliness issues
Uncomfortable room quality

Categories

Cleanliness
6.25
Several reviews mentioned issues with cleanliness, such as mouldy curtains and a dirty toilet.
Service
9.25
Many reviews praised the friendly and helpful staff.
Location
9.25
Central location frequently highlighted as a major positive.
Room Quality
6.75
Mixed sentiments with complaints about uncomfortable beds and dating decor.
Amenities
7.25
General availability of amenities recognized, but some dissatisfaction noted.
Value for Money
5.75
Several comments indicating that the price did not meet expectations.
Food and Beverage
7.75
Some positive mentions of hot chocolate and breakfast, though less frequent.
Overall Experience
7.75
A mixed but generally positive sentiment about the stay; acceptable but with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:31

Property Description

Convenient Location
Situated in Swansea, Dolphin SA1 is just a stone's throw away from the Grand Theatre, Swansea Beach, and Swansea Marina, making it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation
The rooms at Dolphin SA1 are equipped with modern amenities such as free WiFi, flat-screen TVs, and either a bathtub or a shower in the bathroom. The suites offer a spacious sitting area for guests to relax and unwind.

Great Dining and Entertainment Options
Guests can enjoy a continental breakfast delivered to their room and have access to the on-site bar that serves a variety of beverages all day long. The 24-hour front desk ensures that guests' needs are always taken care of.

Experience the best of Swansea at Dolphin SA1 - book your stay now for a memorable visit!

Important information:

Car Parking is available at the nearby NCP Salubrious Place, SA1 3LZ, located next to the VUE cinema.

A 15% parking discount is available for hotel guests using a voucher available from the hotel reception. Vouchers are subject to availability.

A £100 refundable deposit is required upon check in. Please be advised there is some refurbishment work being carried out at the Hotel which may cause some unavoidable disturbance from approx. 08:30am
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 3190 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 6.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 7.75
Overall Experience: 7.75
J
John • couple • gb
8
Not the Ritz but a central location and great value for the money.
Pros:

Good central location

2026-09-19 • via Nuitee
J
John • solo_traveller • gb
8
2026-09-19 • via Nuitee
O
Olgierd • couple • gb
3
2026-09-18 • via Nuitee
D
Delphine • couple • fr
7
2026-09-17 • via Nuitee
A
Annamaria • couple • gb
9
Good value
2026-09-15 • via Nuitee
C
Craig • solo_traveller • gb
6
2026-09-13 • via Nuitee
J
Janith • couple • gb
4
2026-09-13 • via Nuitee
A
Amanda • couple • gb
8
Excellent value for money comfy and clean but watch the deposit might catch you out
Pros:

Location very central for Swansea, beds were clean and comfy, place smelled fresh, liked the automatic bathroom light always handy in a new place.

Cons:

The £100 deposit was causing chaos at the reception as they needs a physical card or cash this should have been made aware before as an elderly gentleman had to go and get cash and come back and then queue again and 2 men in separate rooms the older one had to give £200 to cover them both and that was his kitty for the stag do. I get it’s city centre and they have trouble but seems excessive. The rooms have been refurbished but not a super high standard still they were clean and tidy just some woodwork etc needed tidying up but then excellent value for money and we only crashed after a night out so definitely will be back £55 cheaper than Travelodge

2026-09-13 • via Nuitee
S
Shahzad • family_with_children • gb
1
Pros:

Don’t pay bank deposit

2026-09-12 • via Nuitee
P
Peter • solo_traveller • gb
8
Pros:

kind staff

Cons:

paying a £100 deposit which i havent had back yet

2026-09-11 • via Nuitee
B
Brian • solo_traveller • gb
7
Business necessity
Pros:

Convenience

Cons:

£100 still pending in my bank account! £100 I can’t access

2026-09-11 • via Nuitee
A
Andrew • couple • gb
8
2026-09-11 • via Nuitee
P
Peter • solo_traveller • gb
9
Pros:

Room and location excellent

Cons:

Had to pay £100 deposit, and that it would be refunded the day we left. No problem.
It took until four days later before receiving the deposit refund 😀

2026-09-10 • via Nuitee
N
Nigel • solo_traveller • gb
10
Pros:

Great location and staff. Comfortable

Cons:

Wifi in room
Was OK but not as fast as would like.

2026-09-10 • via Nuitee
S
Syed • solo_traveller • gb
6
2026-09-09 • via Nuitee
S
Steven • solo_traveller • gb
8
Simple, no problems
Pros:

Room was clean and comfortable. Everything was easy with no issues

Cons:

Location above shops not very attractive. Alarms going off and noise from other guests

2026-09-08 • via Nuitee
W
Wayne • solo_traveller • gb
4
Cons:

Had to pay a £100 deposit and still waiting on my money back 😒

2026-09-07 • via Nuitee
W
Wayne • solo_traveller • gb
1
Avoid hotel, scammed me for extra payment
Pros:

Nothing at all. The hotel demanded a £100 deposit to be paid which has still not been refunded despite two members of the hotel staff confirming that there was no damage. Both advised that the payment would reach us 3-5 working days and we are still waiting....nearly 4 weeks. AVOID THESE SCAMMERS

Cons:

See above, the hotel is a scam

2026-09-07 • via Nuitee
K
Kristie • couple • gb
8
Pros:

Central location, easy to find. Our room was nice and quiet.

2026-09-06 • via Nuitee
C
Cooper • solo_traveller • gb
7
Swansea Overnighter
Pros:

Location and size of room

Cons:

A little outdated

2026-09-06 • via Nuitee