Dolphin SA1

Hotels
7.5 (2895 reviews)
12-14 Whitewalls , Swansea , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great central location
Cons:
Cleanliness issues
Uncomfortable room quality

Categories

Cleanliness
6.25
Several reviews mentioned issues with cleanliness, such as mouldy curtains and a dirty toilet.
Service
9.25
Many reviews praised the friendly and helpful staff.
Location
9.25
Central location frequently highlighted as a major positive.
Room Quality
6.75
Mixed sentiments with complaints about uncomfortable beds and dating decor.
Amenities
7.25
General availability of amenities recognized, but some dissatisfaction noted.
Value for Money
5.75
Several comments indicating that the price did not meet expectations.
Food and Beverage
7.75
Some positive mentions of hot chocolate and breakfast, though less frequent.
Overall Experience
7.75
A mixed but generally positive sentiment about the stay; acceptable but with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:31

Property Description

Convenient Location
Situated in Swansea, Dolphin SA1 is just a stone's throw away from the Grand Theatre, Swansea Beach, and Swansea Marina, making it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation
The rooms at Dolphin SA1 are equipped with modern amenities such as free WiFi, flat-screen TVs, and either a bathtub or a shower in the bathroom. The suites offer a spacious sitting area for guests to relax and unwind.

Great Dining and Entertainment Options
Guests can enjoy a continental breakfast delivered to their room and have access to the on-site bar that serves a variety of beverages all day long. The 24-hour front desk ensures that guests' needs are always taken care of.

Experience the best of Swansea at Dolphin SA1 - book your stay now for a memorable visit!

Important information:

Car Parking is available at the nearby NCP Salubrious Place, SA1 3LZ, located next to the VUE cinema.

A 15% parking discount is available for hotel guests using a voucher available from the hotel reception. Vouchers are subject to availability.

A £100 refundable deposit is required upon check in. Please be advised there is some refurbishment work being carried out at the Hotel which may cause some unavoidable disturbance from approx. 08:30am
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 2895 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 6.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 7.75
Overall Experience: 7.75
D
Dennis • solo_traveller • gb
8
Another good stay
Pros:

Staff excellent as always

Cons:

Nothing

2026-04-17 • via Nuitee
J
Joe • family_with_children • gb
4
Room was basic, breakfast even more basic, bed not even made properly
Pros:

Staff were friendly

Cons:

Incredibly average hotel & considering reception is a public coffee shop/food outlet instant coffee & cold bacon roll is a bit of a joke. £85 with genius for the room & £20 on top for my dog was not value for money, never mind the £100 deposit which still hasn’t been returned to my account even a week later.

2026-04-16 • via Nuitee
I
Ioan • couple • gb
10
Superb stay as usual
Pros:

Everything

Cons:

Nothing

2026-04-16 • via Nuitee
D
DEREK • solo_traveller • gb
10
Pros:

Polite and welcoming staff

Cons:

Bit noisy outside at times

2026-04-14 • via Nuitee
S
Susan • extended_group • gb
10
Location is brilliant I’ve stayed there a couple of times
Pros:

Everything

Cons:

Nothing to say

2026-04-13 • via Nuitee
M
Mike • extended_group • gb
5
Good location
Pros:

Staff friendly

Cons:

Carpet dirty needs replacing

2026-04-13 • via Nuitee
D
Dewi • couple • gb
10
Excellent value for a short stay.
Pros:

Property was clean and tidy. Bed was comfortable and I slept well. Staff also really friendly and helpful.

Cons:

Not a lot. Excellent value for a short stay

2026-04-13 • via Nuitee
E
Egan • solo_traveller • gb
8
Pros:

Room was clean, comfortable, nothing to dislike. Staff were amazing, very friendly and approachable

Cons:

Breakfast not included but lovely cafe with a good choice of food

2026-04-13 • via Nuitee
L
Louise Hope • solo_traveller • gb
6
2026-04-12 • via Nuitee
N
Nagore • solo_traveller • es
9
2026-04-12 • via Nuitee
A
Andrii • solo_traveller • gb
5
The requirement to pay a deposit of £100 was a surprise. I consider this manifestation of distrust t
Cons:

The requirement to pay a deposit of £100 was a surprise. I consider this manifestation of distrust to be disrespect for customers.

2026-04-11 • via Nuitee
M
Mihaela • family_with_children • gb
1
Pros:

.

Cons:

It smells from the moment you enter the hotel. The furniture is old and poorly maintained, the bed sheets are dirty, and the carpet is unclean. I would strongly recommend not walking barefoot anywhere in the room.
Compared to how much I paid, it's not what it should be

2026-04-09 • via Nuitee
H
Hinch • couple • gb
7
2026-04-09 • via Nuitee
S
Stephen • couple • gb
5
Pros:

The room had thin walls
And the carpet was well worn

2026-04-09 • via Nuitee
T
Ti • couple • gb
10
Lovely stay, definitely stay here it’s right in the middle of town!
Pros:

We loved the room, bed was comfy perfect size for two people. We liked you can watch TV from bed and there was a nice mirror and desk for me to do my makeup. So clean and good value for money.

2026-04-08 • via Nuitee
A
Amelia • couple • gb
1
2026-04-07 • via Nuitee
G
Gwyn H • solo_traveller • gb
8
Pros:

Near to bus station.

Cons:

Didn't have any dislikes

2026-04-07 • via Nuitee
A
Anne • family_with_children • gb
10
Pros:

Friendly staff, spacious clean room and excellent location in the centre of Swansea

2026-04-07 • via Nuitee
G
Gillian • couple • es
7
Pros:

Very central

Cons:

Leaving £100 deposit

2026-04-06 • via Nuitee
G
Gianluca • couple • it
10
2026-04-06 • via Nuitee