The Flat NYC

Hotels
8 (3631 reviews)
25 West 24th Street , New York , us

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Private check-in/check-out
Shared lounge/TV area
Concierge service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Affordable
Cons:
Poor cleanliness
Room quality issues
Heating problems

Categories

Cleanliness
6.5
Several mentions of dirty rooms and issues with cleanliness were noted in reviews.
Service
9.5
The staff is frequently described as friendly and helpful.
Location
9.5
Many reviews highlight the great location near important sites.
Room Quality
6.5
Numerous complaints about room conditions, including noise and heating issues.
Amenities
7
Some amenities were mentioned positively, but issues with heating and hot water were noted.
Value for Money
8.5
Described as affordable, but some felt it did not meet expectations.
Food and Beverage
8
Complimentary coffee and water were appreciated, though inconsistent.
Overall Experience
8.5
Mixed feelings overall, with location and service being highlights despite cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:10

Property Description

Prime Location in Flatiron District
Located in the heart of New York City's vibrant Flatiron District, The Flat NYC offers unparalleled convenience to iconic landmarks such as the Flatiron Building, Penn Station, and Empire State Building.

Modern Amenities and Comfortable Rooms
Experience comfort and convenience in our air-conditioned rooms equipped with flat-screen TVs, free WiFi, and cozy bed linens. Our shared lounge provides the perfect space to unwind after a day of exploring the city.

Multilingual Staff and Nearby Attractions
Our dedicated staff fluent in English and Spanish are ready to assist you during your stay. Explore nearby attractions like Macy's, Bryant Park, The High Line, and Madison Square Garden, all just a stone's throw away from our hotel.

To experience the best of New York City, book your stay at The Flat NYC today!

Important information:

Please note this is a walk up building. There is NO ELEVATOR AVAILABLE.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 3631 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.5
F
Francesco couple it
2
Assolutamente NO!
Pros:

L’unica cosa buona di questo posto è la posizione centrale!

Cons:

Esperienza assurda! Ci hanno assegnato una camera al 2 piano, senza finestra e con un lucernario chiuso da una tenda elettrica che non funzionava. Il bagno ricavato in camera e cieco. Stanza opprimente senza luce naturale e ovviamente con puzza di umido e di chiuso. Certi posti non dovrebbero nemmeno esistere!!!

2026-08-07 via Nuitee
A
ARCHAMBAUD solo_traveller us
8
2026-08-07 via Nuitee
J
Joaquin solo_traveller ar
8
2026-08-07 via Nuitee
L
Laouari solo_traveller fr
1
2026-08-06 via Nuitee
A
Abigael extended_group fr
9
2026-08-05 via Nuitee
M
Manuel couple gt
8
Buena experiencia. Buen personal
Pros:

Estaciones del metro cerca. Varias tiendas, restaurantes y cadenas de comida están cerca.

Cons:

Se entiende que está en una zona bastante cara de Nueva York, así que el precio siempre va a ser más alto en la comparación con la calidad. No tiene ascensor. Y en la planta baja comparte con un bar que puede ser algo ruidoso si estás directamente arriba de él

2026-08-05 via Nuitee
A
Abigael solo_traveller fr
9
2026-08-05 via Nuitee
G
Guillermo solo_traveller nl
7
It was okay but not great.
Pros:

I liked that it was near to 5th Avenue and Broadway.

Cons:

I didn't like that the building was narrow and you had to walk a lot of stairs to get to your room. There was no space to build an elevator.

2026-08-05 via Nuitee
M
Melanie solo_traveller th
9
Excellent stay
Pros:

I usually stay in hostels so this was lovely and private, some noise but it had Netflix so just logged into mine ans fell asleep with that and the AC on (which I switched off in the middle of the night. The bed was very comfy. It's a big climb to the 4th floor haha but you can come into an AC room and cool off quick enough after your work out. Didn't bother me. Nice decor, modern, night lighting, sink in your room with large mirror. Slept really well. Staff were fab. Good strong wifi. Amazing location, and got a good last minute deal, would definitely stay again, I had a great night here!

Cons:

Toilet was blocked at one point, so used the one on another floor down 1 until it was fixed. Didn't take long to get fixed and theres a WhatsApp number to contact if you need anything. Vending machine quite pricey but in a great location with lots of shops nearby for snacks. Shared bathroom but no problem for me

2026-08-05 via Nuitee
P
Pavlina couple cz
1
Pros:

good location and friendly staff, we asked for extra blanket and we received it ASAP, that was lovely

Cons:

We had NO warm water which sucks after after whole day of being wet outside in NYC and the neighbouring rooms were watching something at around 2am and we had to tell them to plug it to the headphones because it was way too loud..

2026-08-04 via Nuitee
S
Shoval solo_traveller il
2
2026-08-04 via Nuitee
R
Renaud couple be
4
2026-08-03 via Nuitee
M
Markus solo_traveller us
5
2026-08-03 via Nuitee
R
Robert solo_traveller th
10
2026-08-03 via Nuitee
J
Juan Sebastian couple co
10
2026-08-02 via Nuitee
M
Marco solo_traveller nl
8
Prima en zeer centraal gelegen accommodatie
2026-08-02 via Nuitee
K
Kathleen couple de
9
Sauber und zentral - optimal für einen Kurztrip
2026-08-02 via Nuitee
M
Mariusz solo_traveller nl
9
2026-08-02 via Nuitee
J
Jelena couple rs
7
2026-08-02 via Nuitee
D
David solo_traveller ec
10
Pros:

Si, tuve un problema en otro hotel y ellos me ayudaron hospedándome ese momento, son personas excelentes.

2026-07-25 via Nuitee