The Flat NYC

Hotels
8 (3341 reviews)
25 West 24th Street , New York , us

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Facilities

Non-smoking rooms
Air conditioning
Private check-in/check-out
Shared lounge/TV area
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
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Review Highlights

Pros:
Great location
Friendly staff
Affordable
Cons:
Poor cleanliness
Room quality issues
Heating problems

Categories

Cleanliness
6.5
Several mentions of dirty rooms and issues with cleanliness were noted in reviews.
Service
9.5
The staff is frequently described as friendly and helpful.
Location
9.5
Many reviews highlight the great location near important sites.
Room Quality
6.5
Numerous complaints about room conditions, including noise and heating issues.
Amenities
7
Some amenities were mentioned positively, but issues with heating and hot water were noted.
Value for Money
8.5
Described as affordable, but some felt it did not meet expectations.
Food and Beverage
8
Complimentary coffee and water were appreciated, though inconsistent.
Overall Experience
8.5
Mixed feelings overall, with location and service being highlights despite cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:10

Property Description

Prime Location in Flatiron District
Located in the heart of New York City's vibrant Flatiron District, The Flat NYC offers unparalleled convenience to iconic landmarks such as the Flatiron Building, Penn Station, and Empire State Building.

Modern Amenities and Comfortable Rooms
Experience comfort and convenience in our air-conditioned rooms equipped with flat-screen TVs, free WiFi, and cozy bed linens. Our shared lounge provides the perfect space to unwind after a day of exploring the city.

Multilingual Staff and Nearby Attractions
Our dedicated staff fluent in English and Spanish are ready to assist you during your stay. Explore nearby attractions like Macy's, Bryant Park, The High Line, and Madison Square Garden, all just a stone's throw away from our hotel.

To experience the best of New York City, book your stay at The Flat NYC today!

Important information:

Please note this is a walk up building. There is NO ELEVATOR AVAILABLE.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 3341 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.5
M
Mintsu • couple • tw
9
2026-02-14 • via Nuitee
P
Patrick • solo_traveller • ch
8
Pragmatisch und günstig
Pros:

Guter Preis

Cons:

Heizung nicht regelbar

2026-02-14 • via Nuitee
K
Katarzyna • solo_traveller • pl
10
Lovely stay
Pros:

The shared bathrooms were cleaned regularly, the staff was friendly, there was free coffee, tea and water on the ground floor. I could leave my suitcase till the evening after checking out.

Cons:

Everything was fine for me but for some people going up the stairs to the last floor may be challenging - no elevator

2026-02-12 • via Nuitee
M
Michal • solo_traveller • us
6
2026-02-12 • via Nuitee
S
Sammy • solo_traveller • be
8
2026-02-11 • via Nuitee
D
David • extended_group • gt
6
Buena ubicación, pero demasiado frío en invierno
Pros:

Ubicación y atención

Cons:

No funcionaba el calentador

2026-02-11 • via Nuitee
K
Komkrit • solo_traveller • us
9
Good location, room clean, price is ok
Pros:

The lady at the front desk was so nice, she has piercing face, not too much smile, but her service was perfect. I’ll go back.

Cons:

No elevator but it’s ok.

2026-02-10 • via Nuitee
J
Jeannette • solo_traveller • nl
8
Pros:

Location is excellent. Close to subway, nice restaurants and shops.

2026-02-10 • via Nuitee
K
Khalid • solo_traveller • us
7
They should at least provide a dresser and a night stand and a proper size adult bed.
Pros:

The location and the cleanliness

Cons:

The room was tiny with a single bed and not a single piece of furniture to put my clothes or any of my belonging ons except a coat rack behind the door and it was a 5th floor walk up

2026-02-09 • via Nuitee
T
Tim • solo_traveller • us
7
2026-02-08 • via Nuitee
E
Evgeny • solo_traveller • ru
2
Больше не буду здесь останавливаться.
Pros:

Location is good. But it is only one thing what was good.

2026-01-30 • via Nuitee
S
Sofie • solo_traveller • dk
7
2026-01-29 • via Nuitee
A
Alejandra Villegas • solo_traveller • mx
10
Pros:

La ubicación y la comodidad.

Cons:

Nada. Todo estuvo muy bien.

2026-01-29 • via Nuitee
G
Giuseppe • solo_traveller • it
10
Ottimo
Pros:

Struttura accogliente e pulita. Posizione ottima. Unica pecca, la finestra non era ben isolate ed entrava aria, ma comunque l'ambiente era caldo grazie al riscaldamento presente, nonostante i -10 gradi presenti all'esterno

2026-01-29 • via Nuitee
G
Gabriel • solo_traveller • es
9
Definitely recommend it
Pros:

Staff (especially Eddie), cleanliness, location

Cons:

It was a little cold

2026-01-28 • via Nuitee
P
Pavla • extended_group • cz
9
Pros:

I really like location of hotel and how room looked like. The staff was very nice and everything was great.

Cons:

nothing

2026-01-28 • via Nuitee
T
Thiago • solo_traveller • br
6
Pretty average
Pros:

The location and the clean bathroom.

Cons:

They have a late check in time, usually it is at 3pm but for some reason, here was at 4pm. Also, the heater from my room wasn’t working properly.

2026-01-27 • via Nuitee
A
Abdalla • solo_traveller • ca
4
Not as expected
Cons:

There was a significant air leakage from the window which was right on top of the bed.
Heater was not strong enough!
Ended up having a rough cold sleep.

Also, despite that there is no elevator, stairs are neither comfortable nor safe to go up or down with luggage.

2026-01-26 • via Nuitee
G
Guillaume • solo_traveller • fr
8
2026-01-25 • via Nuitee
M
Melinda • couple • us
8
Perfect minus the noise.
Pros:

Great spot! Friendly staff, clean room, cool decor, super close to Eatly, flea markets, thrift shops and away from the crowds. Loved the location!

Cons:

My only complaint I have is the noise. We stayed on the first floor above a bar, and it was extremely loud at night, making it difficult to sleep. We ended up having to purchase earplugs for the remainder of our stay.

2026-01-25 • via Nuitee