Dwivedi Hotels Palace On Steps

Hotels
7.6 (471 reviews)
D21/11 Ranamahal Ghat, Near Dasawamedh , Varanasi , in

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
Tour desk
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Great location and views
Friendly and helpful staff
Cons:
Small room size
Missing basic amenities

Categories

Cleanliness
6.73
Cleanliness was a concern due to issues mentioned like maintenance and condition of rooms.
Service
8.7
Staff were exceptionally helpful and friendly, providing good assistance.
Location
8.74
Location received high praise for its proximity to the ghats and beautiful views.
Room Quality
6.69
Rooms were described as small and lacking basic amenities, impacting comfort.
Amenities
6.72
Basic amenities missing such as dryer and fridge, affecting guest satisfaction.
Value for Money
7.18
Considered expensive for the quality of the room; however, location justified some expense.
Food and Beverage
8.23
Restaurant quality was praised despite the hotel being older; good variety in breakfast.
Overall Experience
7.8
Overall, the experience was positive despite some shortcomings in room quality and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:56

Property Description

Riverside Retreat with Rooftop Dining

Scenic Views: Indulge in breathtaking views of the Ganges River from select rooms.

Culinary Delights: Enjoy a diverse range of Indian, Chinese, and Western cuisine at Sunrise Restaurant.

Convenience at Your Fingertips: Benefit from 24-hour room service, free Wi-Fi, and easy access to nearby attractions like the Golden Temple.

Ready to experience serenity by the Ganges? Book your stay at Palace on Steps now!

Important information:

Please note that the last mile towards Palace On Steps can only be accessed by foot.The ride takes approximately 10 minutes.

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Please note that the nearest public parking space is a 5 minute walk from the hotel.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for Rs. 1,000 per person per night when using an existing bed.
    People no matter the age stay for Rs. 1,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 471 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 6.69
Amenities: 6.72
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 7.8
A
ARUN PRATAP SINGH • solo_traveller • in
5
Pros:

Location is great . Staff is friendly

Cons:

The bathroom was leaking . They got it repaired next day .. it was still leaking .. very small room ..

2026-03-23 • via Nuitee
S
Susanmay • family_with_children • in
9
2026-03-21 • via Nuitee
C
Carsten • family_with_children • de
7
Pros:

Das Hotel ist schön gelegen direkt am Ganges mit Blick auf den Fluss. Das Frühstück ist landestypisch mit einer Auswahl von mehreren Speisen, auch direkt frisch zubereiteten. Das Zimmer ist eher einfach gehalten, aber sauber und ordentlich.

2026-03-21 • via Nuitee
P
Purnendu • couple • in
9
2026-03-21 • via Nuitee
A
Anuja Prakash • couple • ca
9
Excellent location and service! Will return!
Pros:

Excellent location with history and character! Manager and staff went over and above!

Cons:

Linen and towels were clean but dated. Could improve on that.

2026-03-19 • via Nuitee
S
Stuart • extended_group • au
10
2026-03-16 • via Nuitee
S
Swarnava • family_with_children • in
10
2026-03-15 • via Nuitee
S
Stuart • extended_group • au
10
Great staff and amazing location and facilities
Pros:

Great location restaurant had great food rooms a great size staff amazing they were fantastic in helping daughters who both needed treatment for illness not related to Hotel

Cons:

All good

2026-03-15 • via Nuitee
D
dr salilkumar • family_with_children • in
8
Pros:

Zigzag ways to reach the hotel. .Block B is new and risky to step to 1st floor as there is no railing yet installed. .Restaurant is in another block..system of commission is everywhere.staffs are helpful to carry your luggages..overall experience is good

Cons:

commmission system

2026-03-14 • via Nuitee
J
Jeanette • family_with_children • no
10
Pros:

Warm and welcoming staff.
Very close to the ghats.
Good food at the restaurant.
Safe for solo female traveller.
Very happy with 11 days at this hotel.

Cons:

Very difficult to find, but no problem if you are guided by the staff or have google maps.

2026-03-11 • via Nuitee
T
troy • solo_traveller • us
5
This is not a palace. There are other choices with balconies and views.
Pros:

view of the river. central location

Cons:

I am sure I paid for the best room in the house - and was given something much less.

2026-03-10 • via Nuitee
A
Abhijit • family_with_children • in
8
Pros:

Excellent location, next to Ghats, great views of river and steps. Excellent food in roof top restaurant. Love to come back, as always.

2026-03-03 • via Nuitee
A
Abhijit • family_with_children • in
8
Pros:

Excellent location, next to Ghats, great views of river and steps. Excellent food in roof top restaurant. Love to come back, as always.

2026-03-03 • via Nuitee
A
Abhijit • family_with_children • in
8
Pros:

Excellent location, next to Ghats, great views of river and steps. Excellent food in roof top restaurant. Love to come back, as always.

2026-03-03 • via Nuitee
N
Naveen • couple • in
9
2026-03-02 • via Nuitee
B
Biscossi • solo_traveller • in
8
Sono stata benissimo, ci tornerei sicuramente, magari in una stanza migliore. Ce ne erano.
Pros:

Un ambiente molto accogliente, amichevole. Un ottimo servizio al ristorante e un buon menù. Sempre pronti ad aiutare per qualsiasi necessità ed esigenza. Davvero un'ambiente familiare.

Cons:

La stanza non era il massimo, ma aveva tutto il necessario. Non particolarmente pulita, ma con un bagno pulito.

2026-03-02 • via Nuitee
Y
Yewen • couple • sg
6
Good Ganges River view. But condition can be improved.
Pros:

The location, the river view, room privacy.

Cons:

It just felt very run-down. Owner could spend a bit to make it more modern.

The bedsheet felt a bit sticky, and there was no auto room cleaning unless request for it.

2026-03-02 • via Nuitee
D
Dave • solo_traveller • gb
10
Great value for money stay
Pros:

Perfect location, bar and restaurant on site

Cons:

I had a budget room and it was fine. The property didn’t have a proper shower (which I’m finding out is standard for India) but there were washing facilities so happy days

2026-02-27 • via Nuitee
V
Valentina • couple • it
7
Due giorni a Varanasi
Pros:

L’hotel si trova in un’ottima posizione, con vista sul ghat, molto comodo per visitare la città e vicino ai principali punti di interesse. Il personale è stato molto gentile e disponibile durante tutto il soggiorno, sempre pronto ad aiutare e a dare informazioni utili.

Cons:

Purtroppo la pulizia della camera non era all’altezza delle aspettative. Con un’attenzione maggiore a questo aspetto, l’esperienza sarebbe stata decisamente più piacevole.

2026-02-27 • via Nuitee
K
keshav • couple • in
4
Very challenging
Pros:

Staff was very friendly and very helpful.

Cons:

We didn’t like the way we had to struggle to get to the hotel because it was quite challenging. Car left us in the market and then the challenge started.
First taking a Tuk tuk and after that walking on rough and uneven surface to the hotel ( through very narrow alleys). The rooms were very small with just the basic necessities. One could hear the people from the next door.

2026-02-26 • via Nuitee