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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Tennis court
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Car hire
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Children's playground
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Canoeing
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Dry cleaning
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Breakfast in the room
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Diving
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Massage services
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Windsurfing
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Snorkelling
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Spa/wellness center
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Babysitting/child services
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Hammam
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Airport shuttle (additional charge)
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Kids' outdoor play equipment
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Evening entertainment
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Higher level toilet
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Kids' club
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Shuttle service (free)
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Entertainment staff
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Pet bowls
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Kids' pool
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Fitness/spa locker rooms
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Tennis equipment
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Live music/performance
Review Highlights
Categories
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Property Description
Stunning Beachfront Location
Overlooking São Rafael Beach, Sao Rafael Suites offers luxurious 5-star accommodation just minutes from Albufeira. Enjoy breathtaking sea and garden views with complimentary parking for your convenience.
Modern Rooms and Suites
Experience comfort in the modern and stylish rooms and suites, each with a balcony and the choice of land or sea views. Unwind in a well-equipped space with a minibar, free toiletries, and a seating area with satellite TV.
Gourmet Dining and Relaxation
Indulge in an elegant breakfast buffet and savor international and Mediterranean cuisine at the hotel's 3 restaurants. Enjoy drinks on the terrace with stunning ocean views. Relax by the swimming pools or pamper yourself with a massage at the wellness centre.
Ready to experience luxury by the beach? Book your stay at Sao Rafael Suites now!
Please note that for reservations of more than 9 rooms pre-paid nonrefundable policies will be applied.
All Inclusive offers buffet breakfast, mid-morning snacks, lunch, afternoon snacks, dinner, supper, drinks (house wine and beers + nonalcoholic) and entertainment children & adults (subject to seasonal demand).
The available restaurants are as follows (availability and schedule may change and are subject to seasonal demand):
- 1 Buffet Restaurant - located on the Ground Floor, available for Breakfast, mid-morning snacks, lunch, afternoon snacks and dinner;
Guests booking on Non-Refundable Rates should inform Sao Rafael Suites - All Inclusive of their invoicing details (Name, Address and VAT number) at the time of booking.
Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions with a link to a secured payment platform.
Pets weighing a maximum of 15 kg are allowed.
Pets are allowed in any type of room.
Only a maximum of 1 pet per room is allowed.
Limit of 10 pets at a time in the hotel.
An additional fee of 25 euros is charged per room, per pet, per night.
Pets are allowed in almost all areas, except the interior of The Garden and the Wellness Hub.
The Tascaria Restaurant is also pet-friendly.
Reservations must be made in advance, along with the completion of a form.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Todo
Nada
.....
Comida fatal y muy poca para elegir, la bebida igual fatal,para la opción con todo incluido tenía la bebida más barata si querías algo más de calidad tenías que pagar,mobiliario fatal roto,un hotel de 5 estrellas ny cepillo de dientes ni nadá, todo fatal.
Es un hotel de 5 estrellas, pero no lo parece.la bebida que entra en el todo incluido es de muy mala calidad y la comida muy repetida y el personal no está al nivel de un hotel de cinco estrellas.
Sobre todo las bebidas y el baño super incómodo
On a much more positive note, the service at the reception was fast, professional, and very friendly. Additionally, the blonde girl working at the lobby bar was extremely pleasant and made us feel very welcome.
I have stayed at multiple 5-star NAU hotels in the past and hold a lot of affection for the chain, but unfortunately, NAU Sao Rafael Suites falls short of their usual standard. While the hotel is generally okay, it simply does not deliver a true five-star experience.
The rooms are noticeably lacking in maintenance. We found damaged furniture and dirty walls, which is unacceptable for a hotel in this category.
The dining experience was also underwhelming. The buffet has a very limited selection of dishes and completely lacks the "show cooking" you would expect. Breakfast is missing standard items that other hotels easily provide, such as made-to-order omelettes.
Service was another weak point. It was consistently difficult to find a clean table, and getting staff to clear one was often met with reluctance and a poor attitude. I will say, however, that the service did improve slightly during dinner.
Overall, while I still appreciate the NAU brand, this particular hotel is far from the standard I have come to know and expect. It needs significant improvements in upkeep, food variety, and customer service.
El personal y la limpieza
El personal, la habitación de categoría superior ,el detalle que nos tenían preparado en la habitación por nuestro Aniversario 💞 Todo incluido muy completo.Repetiremos!!
The pools are lovely and the hotel is in a great location. The food was generally good, and we appreciated the manager taking the time to listen to our concerns. Following our conversation with her, we did notice an improvement in the restaurant service, which was positive. Having stayed here previously, we know the hotel has the potential to offer a much better experience.
Unfortunately, the hotel has noticeably declined since our visit last year. The pool bar was closed throughout our stay, something we were not informed of at check-in. This was extremely inconvenient, as we had to get dressed and take the lift upstairs every time we wanted a drink. With only one bar operating, there were often long queues, made worse by guests ordering several drinks at once.
We also discovered that one of the restaurants was permanently closed, again without any explanation at check-in. These are significant changes to the facilities and should have been communicated to guests in advance.
The room cleaning was below the standard we would expect, the sunbeds were tired and well overdue for replacement, and a loose fire door rattled constantly in the wind, disturbing our sleep.
Most disappointing was the restaurant service, which was nowhere near the standard we experienced last year. After three days, we felt it necessary to raise all these issues with the manager. To her credit, she listened and was receptive to our feedback, and we subsequently noticed an improvement in the restaurant service.
However, guests should not have to complain to receive the level of service and facilities they have paid for. Although there are positives, the overall standard has deteriorated considerably, and sadly we would not return.
Un servicio excepcional con gran profesionalidad de los empleados.
No hay nada que no me gustara, tal vez, por poner un pero, la sala del bar se quedaba pequeña en las actuaciones.
El personal
Nos gusto todo
O ambiente, os funcionários, animadores, comida, instalações tudo muito bom ☺️
O que menos gostei foi da cama e das almofadas, não eram muito confortáveis.
Locatkon good
Rooms adequate
Clean
Nice pool
Service non existent in Restaurant
Food not good
Long queues for cheap spirits in lobby bar
Overall, disappointed
Da simpatia, atenção ao cliente.
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