The Swan by Innkeeper's Collection

Hotels
7.8 (2070 reviews)
The Swan Crown Carvery, High Street , Coleshill , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable rates
Cons:
Cleanliness issues
Poor food options

Categories

Cleanliness
6.76
Several reviews highlighted cleanliness issues.
Service
8.73
Consistently mentioned positive experiences with staff.
Location
9.27
Great location for NEC and other attractions.
Room Quality
7.72
Rooms were mostly clean and comfortable, but with some issues reported.
Amenities
7.25
Basic amenities were satisfactory, but food options could be improved.
Value for Money
8.21
Generally seen as a good deal for the price.
Food and Beverage
6.26
Food quality received mixed reviews, with some dissatisfaction.
Overall Experience
8.23
Overall positive experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:39

Property Description

Charming Countryside Retreat

Convenient Location: Situated in Coleshill, just a short drive from Birmingham NEC, our Innkeeper's Collection offers free parking and easy access to the city center.

Comfortable Accommodation: Our warmly furnished rooms feature modern amenities including free toiletries, a TV, and tea/coffee facilities, ensuring a relaxing stay for our guests.

Delicious Dining Options: Indulge in traditional roasts, freshly made pizzas, and hearty British dishes at our on-site Stonehouse Pizza & Carvery pub, providing a delightful culinary experience throughout the day.

Experience the tranquility of the countryside with the convenience of city access at Innkeeper's Collection Birmingham (NEC), Coleshill. Book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 2070 reviews
Cleanliness: 6.76
Service: 8.73
Location: 9.27
Room Quality: 7.72
Amenities: 7.25
Value for Money: 8.21
Food and Beverage: 6.26
Overall Experience: 8.23
M
Matthew • solo_traveller • gb
9
2026-07-04 • via Nuitee
A
Amanda • solo_traveller • es
8
2026-06-29 • via Nuitee
V
Victoria • solo_traveller • gb
10
2026-06-29 • via Nuitee
S
Serhat • solo_traveller • gb
6
Pros:

Konumu çok sevdim.

Cons:

Odalarda klima yok. Yazın çok sıcak oluyor. Vantilatör yetmiyor.

2026-06-29 • via Nuitee
P
Paul • couple • gb
6
Good location but needs some lifts
Pros:

The only fault we could make is we had to carry our heavy suitcases up the stairs to our room apart from that we enjoyed it

Cons:

No lifts

2026-06-28 • via Nuitee
R
Robrcl • solo_traveller • gb
4
Bizarre Breakfast Experience
Pros:

Location is very good

Cons:

Bizarre breakfast procedure (having to collect plates and fruit juice from receptionist). Hot breakfast is good but no cereal, fruit etc so overall breakfast experience is very poor.

Shower would not run cool / cold ... not pleasant on the hottest days of the year.

2026-06-25 • via Nuitee
J
Julie • extended_group • gb
1
Absolutely awful hotel.
Pros:

The location was great for the NEC, thats the only positive comment.

Cons:

The hotel is dated, no air conditioning and my windows didn’t open, one of the rooms flooded from the shower. The light fittings were loose, probably with the weight of the dust. House keeping did not clean the rooms or change the towels or empty the bins, they left the soaking wet towels on the floor from the flood and we walked back into them. Emily was amazing trying to rectify the issues as best as she could.

2026-06-25 • via Nuitee
K
Karen • family_with_children • gb
9
2026-06-24 • via Nuitee
N
Neil • couple • gb
8
Pros:

Ideal location for our weekend at gardeners world in the NEC and quite a few decent pubs to frequent.

Cons:

The area seemed to lack shops for browsing ! Pretty petty I know, but other than that... ideal for a couple of nights.

2026-06-23 • via Nuitee
J
julie • solo_traveller • gb
4
Horrible
Pros:

Bar staff was lovely

Cons:

The staff on the evening of our meal were miserable not freindly at all .we had a carvery we went down at 6.30 pm .
The food was terrible there was only 2 meat choices which was turkey and gammon there no beef .
The veg was dry they need to step up there game .
Just terrible!!!!
Me and my husband stayed in room 207 right at the top I asked for a low floor ...
We stayed over night on Thursday the 18th june has we was attending a funeral early Friday morning ..
Come to have a shower the door was off the hinge at the bottom of shower an the n the shower wasn't working properly it was a night mare ...I would never stay there again .
The only good thing about it was the buffet breakfast on the morning obviously a different chef .

2026-06-23 • via Nuitee
E
Elizabeth • solo_traveller • gb
9
Pros:

Lovely staff

Cons:

None

2026-06-21 • via Nuitee
A
Armand • couple • nl
7
Prettig hotel voor een kort verblijf
Pros:

De kamer en badkamer waren fris, netjes en schoon.
Het bed lag lekker.
Je bent in de pub echt tussen de locals.
Vriendelijk personeel. Pizza gegeten in de pub en die was lekker. Filipijns restaurant in de straat is erg goed. .t.o de uitgang aan de achterkant zit een cricketveld. Leuk om te kijken.

Cons:

De gangen naar de kamers toe hadden een onprettige/ onfrissr geur (zit in het tapijt?) De verwarming in de hal beneden hing los.Er mag iets meer aandacht zijn voor het onderhoud algemeen.

2026-06-21 • via Nuitee
P
PAULINE • couple • gb
6
Pros:

Breakfast was very good. Check in and out good. Dining room was a little dark. Needed an extra chair or stool in room. Bathroom good and lovely towels.

Cons:

No beer garden.

2026-06-20 • via Nuitee
N
Nigel • solo_traveller • tw
9
2026-06-20 • via Nuitee
M
martin • couple • gb
10
Great place to stay near the NEC
Pros:

most entertaining breakfast i have ever had. the chef made sure everything was perfect.

Cons:

quite noisy in the bar

2026-06-20 • via Nuitee
D
Dave • solo_traveller • gb
9
²
Pros:

Close to local facilities,room was clean & a decent size.

Cons:

I found the bed a bit uncomfortable but only because of a medical condition but my partner found it fine.

2026-06-17 • via Nuitee
R
Robert • couple • nz
9
All good
Pros:

Had a very understanding manager.

Cons:

nothing

2026-06-17 • via Nuitee
S
Scott • solo_traveller • gb
9
2026-06-16 • via Nuitee
D
dominique • solo_traveller • gb
1
I will never go back
Cons:

The place was filthy everywhere ,service was very poor ,bedroom + bathroom with no heating + shower push soap not working, bedroom window opened on a cold day,staff not trained,wrong advertisement on the menu = selling prawns but were shrimps

2026-06-16 • via Nuitee
S
sarah • solo_traveller • gb
9
Pros:

Location
Free parking
Clean rooms

2026-06-11 • via Nuitee