The Swan by Innkeeper's Collection

Hotels
7.8 (2102 reviews)
The Swan Crown Carvery, High Street , Coleshill , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable rates
Cons:
Cleanliness issues
Poor food options

Categories

Cleanliness
6.76
Several reviews highlighted cleanliness issues.
Service
8.73
Consistently mentioned positive experiences with staff.
Location
9.27
Great location for NEC and other attractions.
Room Quality
7.72
Rooms were mostly clean and comfortable, but with some issues reported.
Amenities
7.25
Basic amenities were satisfactory, but food options could be improved.
Value for Money
8.21
Generally seen as a good deal for the price.
Food and Beverage
6.26
Food quality received mixed reviews, with some dissatisfaction.
Overall Experience
8.23
Overall positive experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:39

Property Description

Charming Countryside Retreat

Convenient Location: Situated in Coleshill, just a short drive from Birmingham NEC, our Innkeeper's Collection offers free parking and easy access to the city center.

Comfortable Accommodation: Our warmly furnished rooms feature modern amenities including free toiletries, a TV, and tea/coffee facilities, ensuring a relaxing stay for our guests.

Delicious Dining Options: Indulge in traditional roasts, freshly made pizzas, and hearty British dishes at our on-site Stonehouse Pizza & Carvery pub, providing a delightful culinary experience throughout the day.

Experience the tranquility of the countryside with the convenience of city access at Innkeeper's Collection Birmingham (NEC), Coleshill. Book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 2102 reviews
Cleanliness: 6.76
Service: 8.73
Location: 9.27
Room Quality: 7.72
Amenities: 7.25
Value for Money: 8.21
Food and Beverage: 6.26
Overall Experience: 8.23
C
Craig • family_with_children • gb
6
Pros:

Room was ok and clean

Cons:

Pillows not comfortable, pub wasnt that clean

2026-10-17 • via Nuitee
A
Akhir • couple • gb
10
2026-10-17 • via Nuitee
W
Wayne • couple • ie
9
Brilliant
Pros:

Spotless

2026-10-16 • via Nuitee
C
Charlie • family_with_children • gb
10
2026-10-16 • via Nuitee
A
Amanda • solo_traveller • ie
8
2026-10-16 • via Nuitee
J
Julie • family_with_children • gb
8
2026-10-16 • via Nuitee
S
Stephen • solo_traveller • gb
8
Pros:

Nice friendly staff.

2026-10-16 • via Nuitee
C
Carolyn • family_with_children • gb
8
2026-10-15 • via Nuitee
D
Debbie • extended_group • gb
10
Pros:

Location and price

2026-10-15 • via Nuitee
K
Katie • extended_group • gb
7
2026-10-15 • via Nuitee
L
Lisa Michelle • couple • gb
9
All round goof
Pros:

Lovely carvery , lovely bedrooms

2026-10-14 • via Nuitee
S
Serhii • solo_traveller • ua
9
2026-10-14 • via Nuitee
S
spandan saha • family_with_children • in
10
2026-10-13 • via Nuitee
A
Anne • solo_traveller • gb
8
A very pleasant and comfortable stay overall and I have rebooked.
Pros:

A very comfortable bed in a clean room. The bathroom was well set out and spacious. The staff were very friendly and helpful, both at the bar and when serving food. I felt well looked after. The food was excellent, especially breakfast.
Overall, I was happy to be there. It was also very good value for money.

Cons:

Just to be of help: The lighting in my single room was very dim, and I would have liked a brighter lamp/light (other than the small one by the bed). Unlike the rest of the room, the lampshades were quite dusty. The bathroom was cold, and I couldn't get the towel rail to turn on (there was nothing obvious). The windows were small, and the frames needed upgrading.

2026-10-13 • via Nuitee
L
Lesley • solo_traveller • gb
8
Pros:

Really friendly helpful staff. Very well priced fir NEC

2026-10-12 • via Nuitee
S
sharon • couple • gb
8
Suited us for one nights stay
Pros:

Ok for getting to airport

Cons:

Could have been cleaner!!!

2026-10-12 • via Nuitee
E
Eileen • couple • gb
8
Happy to stay and return next year
Pros:

Well situated , friendly staff
Rooms perfectly adequate for the price

Cons:

Would have liked a choice of fruit or cereal at breakfast

2026-10-12 • via Nuitee
P
Pettley • extended_group • gb
8
Just enjoyed my Short stay there and the staff are very good
Pros:

Very good facilities for the money

Cons:

There wasn’t much I didn’t like

2026-10-12 • via Nuitee
J
juliette • extended_group • gb
10
Good
Pros:

The breakfast was nice but could have been a bit hotter.
The staff were lovely and friendly
The rooms were spotless

Cons:

When your a guest to be able to have a drink at 11.01pm and not be refused.

2026-10-12 • via Nuitee
N
Nicole • solo_traveller • gb
4
Over charged. Place was nice though until the cold shower
Pros:

Comfortable and clean

Cons:

I was over changed and was unable to cancel.
Then No hot water in the shower in the morning
Ran it for ages in case it was just taking a long time to run through but no change and had to have a cold shower

2026-10-11 • via Nuitee