Z Pension

Hotels
6.4 (172 reviews)
Sta. Rosa Street , Dumaguete , PH

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Accommodating staff
Cons:
Understaffed
Cleanliness issues

Categories

Cleanliness
4.61
Dust everywhere, a lot of ants and cockroaches, and clogged sinks.
Service
7.58
Staff were accommodating, but inflexible with check-out and openly complained about management.
Location
9.12
Great location near the market and boulevard, easy walking distance.
Room Quality
6.07
Shower was slow, and the TV needed maintenance. Overall, room quality was acceptable but could improve.
Amenities
4.6
Limited amenities available; issues with the coffee situation and no bottled water provided.
Value for Money
6.56
Reasonable pricing but additional unexpected costs such as extra fees and issues with the booking price.
Food and Beverage
5.61
No food services mentioned, and coffee situation was lacking.
Overall Experience
7.08
Overall, a mixed experience with strengths in location but weaknesses in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:52

Property Description

Convenient Location
Z Pension in Dumaguete is strategically situated near Quezon Park and Dumaguete Public Market, making it an ideal choice for travelers looking to explore the city easily.

Comfortable Accommodation
Each room at Z Pension is equipped with essential amenities such as a desk, flat-screen TV, and a private bathroom, ensuring a comfortable stay for guests. The air conditioning and wardrobe in the guest rooms add an extra touch of convenience.

Nearby Attractions
Guests staying at Z Pension can easily visit popular landmarks like Robinsons Place Dumaguete, Dumaguete Belfry, and Dumaguete Cathedral, all located just a short distance away.

Book your stay at Z Pension now for a convenient and comfortable accommodation experience in Dumaguete!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.4
Based on 172 reviews
Cleanliness: 4.61
Service: 7.58
Location: 9.12
Room Quality: 6.07
Amenities: 4.6
Value for Money: 6.56
Food and Beverage: 5.61
Overall Experience: 7.08
D
Duran • solo_traveller • ph
9
Pros:

peaceful and friendly front desk :))

2026-10-24 • via Nuitee
F
feril • family_with_children • ph
7
Pros:

The accomodation is good.

Cons:

I didn't like about their coordination between the owner of the hotel and the staff. I think they are not coordinating with the one who manage their FB page, their booking.com and the front desk. We booked thru booking.com but during our check-in, the rooms we reserved are not available so they have to find a room for us. They consider us walk in. And they asked for full payment before the room is reserved. But thru booking.com, we were not ask for reservation fee.

2026-10-23 • via Nuitee
F
feril • family_with_children • ph
7
2026-10-23 • via Nuitee
J
Jessel • family_with_children • ph
8
2026-10-19 • via Nuitee
L
Lirazan • solo_traveller • ph
7
Staycation @Duma
Pros:

Accomodation is ok.

Cons:

Stairs only not suitable for pwd & with heavy baggage.
No daily cleaning.
Low cool aircon.
No generator during brown out!

2026-09-15 • via Nuitee
M
Maglinte • solo_traveller • ph
7
2026-09-07 • via Nuitee
L
Leah • solo_traveller • ph
5
2026-07-07 • via Nuitee
R
Restauro • solo_traveller • ph
5
Pros:

Just fair enough.. expectations versus reality 😔

Cons:

Poor connection of Wi-Fi

2026-05-31 • via Nuitee
E
Ellionel • solo_traveller • ph
7
Pros:

Comfortable room

Cons:

They added additional payment of 150pesos per night as it will be the payment of booking.com app that we used to book their hotel.

2026-05-30 • via Nuitee
D
Devila • extended_group • ph
8
2026-05-14 • via Nuitee
L
Lee • couple • ph
3
2026-05-07 • via Nuitee
L
Lani • family_with_children • ph
9
2026-05-07 • via Nuitee
N
Narz00 • solo_traveller • ph
7
2026-04-25 • via Nuitee
K
krisna • solo_traveller • ph
5
Pros:

Very near city center

Cons:

Place is a bit old. CR is not that clean. No hot and cold water available. Pillows and bed are not comfortable, sheets are too thin. However air-conditioned was good.

2026-04-22 • via Nuitee
R
Romano • extended_group • ph
5
Pros:

Good location

Cons:

There’s no glasses in the room
Sink stuck up.
Front desk no receptionist you need to buzz first in order to cater you.

2026-04-18 • via Nuitee
N
Noel jay • solo_traveller • fi
8
2026-04-18 • via Nuitee
A
april anne • solo_traveller • nz
1
Disappointing
Cons:

We booked the hotel online and I received a confirmation but when I arrived in the hotel we were told that they were already fully booked and the room we booked was given to another customer.

2026-04-16 • via Nuitee
A
Alexandre • couple • fr
1
Plus jamais . Déconseillé ⚠️
Pros:

Le personnel de l’accueil et l’emplacement

Cons:

Pour commencer les photos ne correspondaient pas avec la chambre . Nous avions réservé une option avec chauffe eau , surprise en arrivant le chauffe eau était inexistant et les photos des décorations ne correspondaient pas avec la chambre .
Chambre pas nettoyée (sachets de shampooing ouverts et sac de noix de coco en haut d’un placard), sol entièrement collant , odeur de parfum étouffante (sûrement pour couvrir les mauvaises odeurs qui remontent des écoulements de la salle de bain). Murs défraîchis sauf derrière les lits (parfait pour les photos de booking),placards avec peinture qui s’écaille ….
Cuvette des WC non fixé , robinet rouillé et défectueux, pas de fontaine d’eau branchée (coûte cher l’électricité ;) donc pas d’eau fraîche en journée ou chaude le matin pour faire son café )….linge de lit taché…serviette de bain qui s’apparente à des torchons…..fenêtre qui ne verrouille pas et barreaux de défense ouvert (bizarrement ,pas rassurant)
Une escroquerie , comme jamais rencontré en un mois aux philippines…..

2026-02-14 • via Nuitee
H
Hidelesa • family_with_children • ph
5
2025-09-09 • via Nuitee
D
Daphne Gay • extended_group • ph
4
Great location near the market, Cansi House, and boulevard. But the hotel is understaffed, inflexible with check-out (we
Pros:

It was walking distance from the boulevard.

Cons:

The hotel feels severely understaffed—it’s almost always a one-man show, which makes it hard for them to accommodate guests properly. We arrived around 8 PM (well past their usual 1–3 PM check-in window), but upon checking out just 10 minutes past noon, we were still charged an extra fee. Flexibility seems to be lacking here. On top of that, the staff openly complained to us about the owner, which made the experience uncomfortable. Overall, service and management need a lot of improvement.

2025-08-25 • via Nuitee