Luis miguel's place

A few minor repairs were needed in our room such as the sliding lock on the door.

I rarely write negative reviews, but I feel I have no choice after my family’s experience at Luis Miguel’s. We traveled as a family of six and, wanting everyone to be comfortable, I specifically booked and prepaid for three separate rooms. Upon arrival, we were told that the three rooms we paid for weren't available. Instead of honoring our booking, the staff placed us into just two rooms and threw in a couple of extra beds as a "fix."

Here is the part that truly hurts: Despite physically taking away an entire room that I worked hard to pay for, the hotel has offered zero compensation or refund for the missing room. As a parent, you plan these trips to be seamless and restful. Instead, we spent our stay cramped and feeling taken advantage of. It’s one thing to have a booking error; it’s another thing entirely to keep a guest's money for a service you failed to provide. It feels less like a hospitality mistake and more like we were intentionally overcharged.

I chose Luis Miguel’s because I trusted the name, but leaving with a lighter wallet and a cramped family feels incredibly dishonest. I truly hope management does the right thing and reaches out to settle the overpayment for the room we never received. Until then, I cannot recommend staying here if you value getting what you actually pay for.

Het balkon ( 35 cm diep ) dus kon niet buiten zitten , dit was een grote teleurstelling omdat ik juist een kamer met balkon wilde hebben ) en het restaurant gedeelte ( 80 % van de menukaart was er niet ) zelfs geen koffie

Dusche kam kein wasser geht aber auch mit einem Eimer

Dirty bathroom, dirty and smelly bedsheets and blanket

water pressure is low, internet is not good never connected during our stay and lock in main door of our room is not secured.no double lock.

Tout était très bien mais la climatisation était très bruyante.
La salle de bain avait quelques fuites d'eau mais rien d'alarmant.
Pas d'eau à disposition

Wifi

Staff not friendly

none

The ownership. We had booked for 3 nights for my fiancés father to come get screened for cancer at the hospital there, and a typhoon hit and we were unable to come. I had asked if we could potentially get even a half refund for the day since we wouldn’t make it, and was outright refused. They weren’t accommodating at all towards the travel obstacles, and though, it’s not their job to be, it still rubbed me the wrong way.

在主路上，24小时有车，睡不好。