Super Collection O Ruby Formerly Hiland International

Some staff were not well trained. They need to know how to talk to a customer. Cleanliness was too poor; the entire building was smelly.
The room was not well cleaned; there was dust in the room and on the table. chair, bathroom, and everything were too dirty.

From arrival, older man at the front desk was very angry and unwelcoming. Getting into the room, I was hit with a strong smell of cleaning products and pipes. The walls had stains and drips over them. The fan was so loud I couldn’t even hear my own phone. There were cigarette burns all over my bed not to mention clumps of hair also. In the bathroom, multiple tiles were cracked with cockroaches in. I politely brought up the issue which their first solution was to only change the bedding. They offered me a new room which was better but still of similar quality. I asked for money back or even half of my money back and the man was very rude and refused stating no refunds. I left without my money back as that was the best solution

Alles, Het was bij Ruby, als je iets wilde moet je een taxi bellen

Ambience

The rooms were dirty, walls were layered with dirt and spider webs. The toilet was functional.

Room is very small . No drawer to keep cloths

The pictures are AI. It lacks basic hygiene. The room was quite dirty, smelling of cigarette smoke. The linens weren't properly washed. One would expect that for the price paid.

Bed, Bathroom, Light, Fan, Geyser and TV everything was very bad.

Nič,... neskutočná špina!!!

The lack of communication is high at this property.
- At check-in, they should say about how the breakfast would be given, which was included in the price. Most travelers find a breakfast buffet in the stay. Since this hotel serves on demand by order, this should have been conveyed, so the hotel guests can prepare their morning schedule accordingly. My parents had to leave without breakfast when they knew very late that they had to order and there was no quick service too, they had to leave for their appointment at the visa office.
- When we conveyed about this experience, the hotel manager said that the Snacks will be provided in the evening as a cover up for the breakfast bad experience, the manager's tone was not even sounding apologetic, rather they were just behaving as the cover up snacks was a freebie given by them. I was mere accepting mistakes can happen, but it would be nice to have a suggestion from us that it could be explained how breakfast is given at the hotel. Even after all this, the hotel staff was not aware of any such promise. So lack of communication is seen between the manager and the hotel staff.