Hotel Welcome Matsumoto

Hotels
7.2 (300 reviews)
Chuo 1-5-15 , Matsumoto , JP
+81 263-32-0072

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Daily housekeeping
Fire extinguishers
Smoke alarms
See all facilities

Review Highlights

Pros:
Clean location
Friendly staff
Good public transport access
Cons:
Small rooms
Limited amenities
High parking costs

Categories

Cleanliness
7.49
Generally clean based on reviews, although issues like bad air conditioning affected perception.
Service
7.76
Staff were friendly and helpful, but there were some issues with luggage handling.
Location
8.5
Well-located near transport and restaurants, making it convenient for travelers.
Room Quality
6.45
Rooms considered small and can get hot, reflecting a need for upgrades.
Amenities
6.48
Basic amenities provided but with some issues like broken equipment noted by guests.
Value for Money
6.94
Reasonably priced but not always reflective of the quality, as noted in some reviews.
Food and Beverage
5.99
No breakfast available and some complaints about insufficient food options.
Overall Experience
7.96
Overall positive despite some shortcomings, fulfilling basic needs for travelers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:39

Property Description

Modern Comforts and Convenience
Hotel Welcome Matsumoto offers a comfortable stay with free WiFi and air-conditioned rooms. Each room is equipped with essential amenities like a flat-screen TV, private bathroom, and fridge, ensuring a relaxing experience for guests.

Convenient Location
Situated just 400 meters from Matsumoto Station, our hotel provides easy access to nearby attractions such as Matsumoto Castle and The Japan Ukiyo-e Museum. Whether you're here for leisure or business, our central location makes exploring the city a breeze.

Efficient Service
With luggage storage facilities and a friendly staff ready to assist you, Hotel Welcome Matsumoto ensures a hassle-free stay. Book now and experience a blend of convenience and comfort during your visit to Matsumoto.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

7.2
Based on 300 reviews
Cleanliness: 7.49
Service: 7.76
Location: 8.5
Room Quality: 6.45
Amenities: 6.48
Value for Money: 6.94
Food and Beverage: 5.99
Overall Experience: 7.96
H
HSIANG YUAN • solo_traveller • tw
8
2026-10-22 • via Nuitee
B
Barbara • extended_group • nl
5
Lovely staff. But the smoking rooms were not appreciated
Pros:

Great location. Close to station

Cons:

We got smoking rooms and weren’t told in advance that this is all that was available

2026-10-20 • via Nuitee
R
Risako • solo_traveller • jp
4
2026-10-14 • via Nuitee
G
Gerard • family_with_children • ca
9
Pros:

À deux pas de la gare. Personnel aidant.

2026-10-14 • via Nuitee
M
Maruyama • couple • jp
9
Pros:

フロントの女性スタッフが可愛くて親切　とっても感じが良かった

Cons:

エレベーターがきつい香水の匂いでつらかった

2026-10-12 • via Nuitee
S
Sergio • couple • pt
10
2026-10-11 • via Nuitee
M
Mika • family_with_children • jp
8
また機会があれば利用したいです！
Pros:

提携駐車場があり、安く停めれたのが助かりました！
周辺にドンキ、コンビニやご飯屋、飲み屋が沢山あり、飲み歩きにはもってこいの場所にあります！
スタッフさんも色々丁寧に説明してして下さったり、好印象でした！

Cons:

ルームキーが一つなので、(夜中にホテルに戻った時)後から入室する時は中から開けてもらう必要がありました！

2026-10-11 • via Nuitee
P
PIN CHUN • solo_traveller • tw
8
2026-10-11 • via Nuitee
J
Joao • couple • pt
6
2026-10-08 • via Nuitee
T
Tommaso • couple • it
7
Pros:

The hotel is just 5min far from train station by walk. The room was clean and with all the necessary for a stay of 1 or 2 nights.

Cons:

The staff had some difficulties in speaking english. There was not so much space for luggages in the room.

2026-09-19 • via Nuitee
B
Byron • couple • tw
6
2026-09-18 • via Nuitee
L
Liran • couple • il
10
2026-09-17 • via Nuitee
K
Kremer • couple • il
7
Good value for a short stay, cleaning could be better
Pros:

Great location in a nice street near Matsumoto station
Price was good

Cons:

Old, not very well maintained
Not very clean, mold on shower curtain

2026-09-13 • via Nuitee
R
Remy • couple • gb
6
Solid, convenient hotel, would recommend if it weren’t for the wifi, but if that’s not a problem, the hotel’s good.
Pros:

Amazing location, close to the station. The room was large enough to have three suitcases standing without taking up all the space. Bed was comfortable, and the staff were nice and understanding when we realised we had the wrong check out time

Cons:

Terrible wifi, would work for maybe a minute before stopping, resulting in me having to use wifi. Also the fact that there was no option to put a do not disturb sign or clean my room sign depending on the day - we had to decide on check-in, and because we selected cleaning, we had to leave the room by 10am each day.

2026-09-10 • via Nuitee
発兆 • extended_group • jp
5
2026-08-21 • via Nuitee
M
Mika • couple • il
5
מלון מיושן במיקום טוב. כדאי לשפר את המתקנים.
Pros:

מיקום טוב ליד תחנת הרכבת ומסעדות, שקט. צוות נחמד.

Cons:

מלון מיושן, חשוך ולא כל כך מזמין. חדר קטן עם מתקנים ישנים. לא הרגשנו שקיבלנו תמורה למחיר.

2026-08-20 • via Nuitee
W
waka • couple • jp
9
また次回も行かせてもらいたいです
Pros:

ベッドも広くてグッスリ寝れました

Cons:

ダイソンのリモコンが電池切れのため、使えなかったのでフロントに連絡したらすぐに対応して頂きありがとうございました

2026-08-15 • via Nuitee
Y
YASUHIRO • couple • jp
5
2026-08-14 • via Nuitee
S
SHIHO • solo_traveller • jp
5
2026-08-07 • via Nuitee
折笠 • solo_traveller • jp
6
2026-08-04 • via Nuitee