Sandoz Palm Retreat - Mall Road, Mussoorie

Hotels
5.5 (11 reviews)
Green Chowk, Kulri Bazar, Picture Palace The Mall Raod , Mussoorie , in

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Food
Cons:
Parking fee very high rate
Worst staff
Zero comfort
Zero hygiene
Zero electricity

Categories

Cleanliness
2
Rated very low due to comments on hygiene being zero.
Service
4
Service rated low with mention of staff being the worst.
Location
8
Location is noted as good.
Room Quality
5.5
Standard quality for this hotel tier.
Amenities
5.5
Standard quality for this hotel tier.
Value for Money
5.5
Standard quality for this hotel tier.
Food and Beverage
8
Food received a positive mention.
Overall Experience
5.5
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:34

Property Description

Mountain View Terrace
Enjoy stunning views of the mountains from our terrace while sipping on your favorite beverage. Perfect spot for relaxation and unwinding after a day of exploring.

Gourmet Dining Experience
Indulge in a culinary journey at our onsite restaurant offering a variety of delectable dishes. Our skilled chefs ensure a delightful dining experience for all our guests.

Comfortable Accommodation
Relax in our well-appointed guest rooms, featuring modern amenities for a pleasant stay. Unwind in comfort and style during your visit to Mussoorie.

To book your stay at Sandoz Palm Retreat - Mall Road, Mussoorie and experience a blend of comfort and luxury, visit our website or contact us directly.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

5.5
Based on 11 reviews
Cleanliness: 2
Service: 4
Location: 8
Room Quality: 5.5
Amenities: 5.5
Value for Money: 5.5
Food and Beverage: 8
Overall Experience: 5.5
• couple • in
1
2025-08-19 • via Nuitee
B
Balvinder • couple • in
8
Pros:

Food

Cons:

Parking fee very high rate

2025-07-18 • via Nuitee
D
dureja • couple • in
1
Don’t stay
Pros:

Worst

Cons:

Comfort zero
Hygiene zero
Electricity zero
Staff worst - Roshini totally worst
Location - good
Overall not worth

2025-07-06 • via Nuitee
M
Manish • review category business travellers • in
10
Best property in Mussorie
Pros:

This property is so beautiful. Rooms are neat and clean service was top notch.

Highly recommended

2024-09-19 • via Nuitee
S
Shivendra • review category business travellers • in
4
Disappointing
Pros:

Just because of the location.

Cons:

Rooms,cleanliness and moreover no view room

2024-08-19 • via Nuitee
R
Robbie • young couple • in
5
Passable
Pros:

Only location

Cons:

Rooms n washrooms smelly …. expensive also

2024-08-16 • via Nuitee
S
Srivastava • family with young children • in
3
Extremely Pathetic Hotel
Pros:

Location was good

Cons:

Pathetic services. No tea in room served in morning and evening. No food or soup served in room in evening. No window in room. Small room without any ventilation. Indifferent staff attitude. Bathroom water flowing in whole bathroom while bathing. Toiletries and room tea material not replaced every day. Cups not clean having egg smell. A lot of Guest noises throughout the day

2024-06-18 • via Nuitee
V
Vishal • with friends • in
3
Not a worth it stay
Pros:

Only the location of the property is good and nothing else about the property was amazing

Cons:

The staff, the management and all other services at Sandoz were not upto the mark. The staff were rude. The manager in himself was very arrogant and adamant with everything.

2024-06-15 • via Nuitee
R
Rachin • family with young children • in
8
Very good
2023-06-06 • via Nuitee
K
Kunal • family with young children • in
10
PERFECT STAY WITH GOOD FOOD AND SPACIOUS AND HYGIENIC ROOMS
Pros:

Location is very close to Mall Road and we got to eat the best Food from Sandoz Cafe and Rooms were also very hygienic and spacious.

staff was also very helpful and will surely visit the property again.

Cons:

Everything was perfect

2023-01-25 • via Nuitee
A
Avneet • family with young children • in
8
Very good
2023-01-08 • via Nuitee