Hotel Mursalitsa by HMG - Half board

Hotels
8.7 (185 reviews)
Pamporovo Resort , Pamporovo , bg

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Pool cleanliness
Food quality variability

Categories

Cleanliness
7.8
Some areas noted as dirty, specifically the pool space.
Service
9.3
Staff is consistently described as friendly and accommodating.
Location
9.3
Multiple mentions of excellent location suitability for family vacations.
Room Quality
8.8
Spacious and generally well-maintained, though some temperature issues mentioned.
Amenities
8.8
Overall good amenities, though some guests indicated they need minor updates.
Value for Money
8.8
Generally considered good value, but some food quality concerns noted.
Food and Beverage
7.8
Mixed reviews on food quality, with room for improvement at dinner.
Overall Experience
9
Overall positive experiences reported, with minor issues that did not deter guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:15

Property Description

Secluded Retreat in Pamporovo Woods

Luxurious Spa and Wellness Amenities
Indulge in relaxation at our hotel's spa, featuring an indoor swimming pool, sauna, steam bath, hot tub, gym, and rejuvenating massages. Unwind and rejuvenate in the tranquil setting of the woods.

Comfort and Entertainment for All
From cozy rooms with modern amenities like flat-screen TVs to outdoor activities such as barbecue facilities, games room, and bike rentals, we offer something for everyone. Explore the natural surroundings or simply enjoy the comforts of our hotel.

Convenient Location with Extra Perks
Located just 400 meters from the ski slopes, our hotel provides easy access to outdoor adventures. With free Wi-Fi, on-site dining options, and both outdoor and garage parking available, your stay with us will be hassle-free and memorable.

Book your stay at Mursalitsa Hotel now for a perfect blend of nature, luxury, and convenience.

Important information:

Please note that room rates on the 31st of December 2023 include a festive dinner.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for BGN 10 per person per night when using an available cot.
    People 13 years old and over stay for BGN 89 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 185 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 9
Y
Yordanka Kolarova • family_with_children • gb
7
2026-03-14 • via Nuitee
K
Kirov • family_with_children • gb
10
2026-03-12 • via Nuitee
S
Snejana • couple • bg
10
2026-03-11 • via Nuitee
S
Stivans • family_with_children • bg
7
Pros:

Добра закуска и местоположение.

Cons:

Водата в басейна е студена.

2026-03-09 • via Nuitee
T
TOD STO • family_with_children • bg
10
Мурсалица
Pros:

Престоят ни беше перфектен.
Беше доста уютно, топло и чисто.
Стаите доста просторни.
Ресторанта беше прекрасен.
Персонала отзивчив и любезен.

2026-03-09 • via Nuitee
D
Dobrin • family_with_children • bg
10
2026-03-08 • via Nuitee
G
German • family_with_children • bg
8
2026-03-07 • via Nuitee
T
Teodora • family_with_children • bg
9
A nice stay
Pros:

Great location. Comfortable room. A very nice breakfast buffet.

Cons:

The pool water wasn’t warm enough.

2026-03-04 • via Nuitee
V
Valeri Vankov • family_with_children • bg
8
2026-02-27 • via Nuitee
özbil • family_with_children • tr
9
Pros:

kahvaltı iyiydi. sauna buhar banyosu opsiyonu olması avantaj. Yarım pansiyon olması bizim için iyi oldu.

Cons:

akşam yemekleri daha özenli olabilirdi. Ama güzel yemekler de oldu.

2026-02-27 • via Nuitee
B
buldeko • family_with_children • bg
10
Pros:

Мястото е прекрасно, персонала е учтив и любезен, стаите е са чисти, топло е, парната баня и сауните са горещи, специални благодарности на Люба

2026-02-25 • via Nuitee
S
Serhii • family_with_children • ua
9
Pros:

Прекрасное расположение , отличное питание.

Cons:

Номер был грязноватый ( не в плане уборки) , а в общем. Грязные пятна на коврах и стенах .

2026-02-22 • via Nuitee
S
Sorin • family_with_children • ro
7
Bun dar se poate si mai bine
Pros:

Cald in camere, personal amabil, destul de curat

Cons:

Nivel mare de zgomot, in general de pe hol si mai ales datorită sistemului de închidere cu cartela (se trântesc permanent usile). Lumini slabe in camere.
Mic dejun slab, banal, cu cea mai rea cafea posibila. Cina, putin mai ok

2026-02-12 • via Nuitee
M
Maq • family_with_children • bg
9
2026-02-11 • via Nuitee
B
Bogdana • family_with_children • bg
10
2026-02-08 • via Nuitee
B
Bogdana • family_with_children • bg
10
2026-02-08 • via Nuitee
A
Ali Osman • extended_group • tr
10
Harikaydı
Pros:

Özellikle de personelin ilgisini

2026-01-28 • via Nuitee
S
Sinan • family_with_children • tr
8
Pros:

Oğlum doğum için günü pastası hazırladılar bu çok harikaydı mutfak personeline çok teşekkür ediyorum.
Türkçe konuşan kazak personel var harika...

Cons:

Kayak tesis alanlarına servis saati yetersiz . Servis saatlari kayak tesis lerine göre uygun değil..
Kahvaltı saat 10 bitiyor 10 da servis koymuşlar .. 10 :15 olabilir
Kayak pisti 16:30 bitiyor .. 16:00 ya servis koymuşlar.. 16:45. Olabilir ... servis kullanılması için düzenlenmiş.. akşam yemeklerinde su yok.. ücrete tabi...
Odalarda ne yaziki sigara kokusu var buna cözum bulmaları lazım ..
Sabah kahvaltısinda siyah çay koymaları lazım ...

2026-01-28 • via Nuitee
S
Silviu Rares • family_with_children • de
9
2026-01-28 • via Nuitee
A
ali • family_with_children • tr
8
Pros:

Otel konum olarak kayak pistine yakın değil ancak servis hizmetleri bulunuyor ulaşımda sorun yaşamadık. Odamız üç kişilik bir aile için yeterli büyüklükteydi, oda ve banyomuz temizdi. Fakat yatakların çok rahat olduğunu söyleyemem. Sıcak su ve ısınma konusunda sorun yaşamadık. İnternet zaman zaman yavaşlasa da yeterliydi. Yemekler çeşit olarak fazla olmasa da doyurucuydu ancak domuz eti konusunda hassasiyetiniz varsa rahatsız olabilirsiniz. Restoran personeli güler yüzlü ve ilgililer. Özellikle Altınay ve Şirin Hanım'a içten yardımları ve ilgileri için teşekkür ederiz. Oğlumuza ve bize her konuda çok yardımcı oldular. Tam bir f/p oteli.

Cons:

Yemekler tavuk ve domuz eti ağırlıklıydı. Et çeşitlerini arttırırlarsa iyi olur. Yataklar daha rahat ve konforlu olmalı.

2026-01-27 • via Nuitee