Thames Riviera Hotel, Sure Hotel Collection by Best Western

Hotels
Sure Hotel Collection by Best Western
7.4 (3075 reviews)
Bridge Road , Maidenhead , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
Fire extinguishers
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Lack of cleanliness
Poor heating controls
Difficult access with luggage

Categories

Cleanliness
5.85
Multiple guests mentioned cleanliness issues and dirtiness.
Service
8.35
Staff were highlighted as friendly and helpful.
Location
8.85
Location was frequently praised as convenient.
Room Quality
6.85
Rooms varied in comfort, with noted issues affecting experience.
Amenities
6.35
Limited amenities and some guests noted a need for maintenance.
Value for Money
7.35
Some guests felt it was fair value despite various issues.
Food and Beverage
7.85
Food was rated positively, though breakfast options were limited.
Overall Experience
7.75
Average experience, with some significant pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:30

Property Description

Scenic Riverside Hotel with Easy Access to London and Heathrow

River Views and Balconies
Many rooms offer stunning river views and small balconies, providing a serene and picturesque stay.

Relaxed Dining at Blue River Bar and Restaurant
Enjoy the friendly ambiance of the riverside terrace and garden. The cozy Blue River Bar features sofas, armchairs, and an open fire, perfect for unwinding after a day of sightseeing.

Comfortable Rooms with Modern Amenities
Rest easy in rooms with comfortable beds, flat-screen TVs, and free WiFi. Ideal for both leisure and business travelers looking for a convenient stay.

Book now for a delightful riverside experience with easy access to top attractions!

Important information:

Following an extensive re-furbishment The Thames Riviera is now open, an exciting time in the hotels history

Children/Extra Beds:
Please enter requests for extra child beds and/or cots, noting the age of the child, in the comments box when booking.

Group Bookings:
Reservations for 6 or more rooms made under the same name and for the same arrival date will be classed as a group booking and may require a deposit or full pre-payment before the date of arrival.

Pets:
The hotel does not accept pets, with the exception of guide dogs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for £25 per person per night when using an existing bed.
    Children up to and including 12 years old stay for £20 per person per stay when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3075 reviews
Cleanliness: 5.85
Service: 8.35
Location: 8.85
Room Quality: 6.85
Amenities: 6.35
Value for Money: 7.35
Food and Beverage: 7.85
Overall Experience: 7.75
K
Ken couple gb
8
Needs a bit of TLC no fridge, safe didn’t work, Air con didn’t work etc
Pros:

Location is brilliant

Cons:

Executive rooms lacked facilities

2026-03-28 via Nuitee
G
Gary solo_traveller gb
8
Pros:

Location, clean, plenty of parking.

Cons:

They do charge extra for parking.

2026-03-27 via Nuitee
C
Charlie solo_traveller gb
7
Pros:

The location,comfy bed, good shower 🚿 facilities,my stay was perfect for my visit to a friend.

2026-03-27 via Nuitee
J
James couple gb
8
Excellent location.
Pros:

Excellent location on the river. Parking was fine.

Cons:

Long walk to town centre.

2026-03-26 via Nuitee
P
Philippa couple gb
2
Not my cup of tea, will not stay there again
Pros:

No not up to my liking, you have to wait for the food

Cons:

Tv was not working, everything is not up to standard
Hiding sidelight switch, noisy extractor, mattress spring was not comfortable, very poor.

2026-03-26 via Nuitee
S
Samuel couple gb
7
Done the job for a one night stay. Stayed in better for that price.
Pros:

Location was great. Next to the river surrounded by what we needed.

Cons:

The mattress was obviously too old, with a dip in the middle. Bit of a liberty being told I have to pay £6 for parking as I check in… on top of the price to stay. Entrance wasn’t very welcoming, smashed window covered with a roll down blind. Wasn’t sure if we had the correct place.

2026-03-25 via Nuitee
A
Andrius solo_traveller gb
6
Friendly staff but very noisy at night
Pros:

Staff were friendly.

Cons:

Couldn’t sleep all night as there was washing machine or something working and was loud.

2026-03-24 via Nuitee
T
Teresa solo_traveller gb
10
Staff were by far the best
Pros:

The staff were all excellent. Food was good

Cons:

Rooms a bit tired

2026-03-24 via Nuitee
D
Donna couple gb
6
Very tired needs makeover
Pros:

Great location

Cons:

Very tired, could all do with a makeover, rooms very basic, uncomfortable mattress

2026-03-23 via Nuitee
M
Marc couple be
6
2026-03-23 via Nuitee
S
Sonja family_with_children za
8
2026-03-23 via Nuitee
J
Jay family_with_children gb
9
Pros:

Very nice stay, was clean and the facilities were good. The only down side was we had to pay to park there, £6 per night.

2026-03-23 via Nuitee
M
Marc solo_traveller be
6
2026-03-23 via Nuitee
C
Craig couple gb
8
2026-03-23 via Nuitee
J
Julie solo_traveller ie
10
Very helpful staff, lovely hotel
Pros:

Beautiful

Cons:

Nothing

2026-03-22 via Nuitee
S
Steven family_with_children gb
8
Pros:

Location on the river Thames, stayed in room 208 with views from the windows this room was a king room with loads of space had dinner and breakfast over 2 nights, breakfast was buffet style, dinners had good choice on menu with lovely views over the water, staff where friendly and knowledgeable

Cons:

Was a window which didn't open did complain but hotel staff could not get it open so needs urgent attention by maintenance department 👀

2026-03-22 via Nuitee
T
Tony couple gb
10
My Stay was just what I expected Great location and friendly staff
Pros:

Great Location and very nice staff

2026-03-21 via Nuitee
J
Jennifer couple gb
9
Very good value for money and lovely staff.
Pros:

Close to Maidenhead and on the river

2026-03-21 via Nuitee
A
Amelia couple gb
10
wonderful people work here!!
Pros:

Good location, comfortable room, lovely staff

Cons:

Nothing to note here

2026-03-20 via Nuitee
W
Wynn solo_traveller gb
8
2026-03-20 via Nuitee