Hotel Amigo

Hotels
6.9 (124 reviews)
Callejón Santa Elena zona 2 Panajachel Panajachel , Panajachel , gt

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Room service
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Good location for attractions
Cons:
Complicated access by car
Poor breakfast quality
Basic accommodations

Categories

Cleanliness
6.36
Some guests mentioned clean linens, but there were also concerns about the quality of the breakfast area due to the presence of cats.
Service
8.83
Staff was reported as very friendly and accommodating.
Location
7.37
Convenient to attractions but has complicated access, especially by car.
Room Quality
6.82
Basic hotel quality with issues like noisy windows and a faulty socket.
Amenities
6.35
Limited amenities and issues reported with kitchen access.
Value for Money
8.31
Reported as good value considering the basic accommodations.
Food and Beverage
4.36
Poor quality of breakfast experience reported.
Overall Experience
6.83
Mixed reviews lead to a lower overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:00

Property Description

Modern Comforts and Convenience
Hotel Amigo, a charming 3-star property in Panajachel, offers a seamless stay with a 24-hour front desk, airport transfers, and complimentary WiFi.

Cozy Rooms with a View
Each guest room is thoughtfully designed with a TV, private bathroom, and some even feature a balcony for a picturesque experience. Enjoy the comfort of plush bed linen and towels during your stay.

Explore the Surroundings
Conveniently located near Volcano Atitlan, Hotel Amigo is the perfect base for your adventures. With La Aurora Airport just a short distance away, your journey to relaxation begins here.

Book your stay at Hotel Amigo now for an unforgettable experience!

Important information:

Please note that if you are going to pay directly at the property with credit or debit card, there is an extra 5% fee that will be added to the total price.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.9
Based on 124 reviews
Cleanliness: 6.36
Service: 8.83
Location: 7.37
Room Quality: 6.82
Amenities: 6.35
Value for Money: 8.31
Food and Beverage: 4.36
Overall Experience: 6.83
F
FERNANDA couple sv
6
Pros:

That was located walking distance, couple of blocks, away from good attractions, food spots and nightlife, it was clean, had clean linens, TV with cable, staff very friendly and accommodating, if you ask they give you access to a small kitchen

Cons:

To access is very veery complicated if you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and then get a tuktuk, also the balcony door/windows make incredible scratching noise if you want to open it to have fresh air, no ac or fan, the socket by the nightstand was faulty

2025-12-22 via Nuitee
B
Barahona extended_group sv
10
Pros:

Muy amables y muy buena ubicacion

2025-11-18 via Nuitee
J
Josué solo_traveller gt
5
Pros:

Ubicación

Cons:

Check-out

2025-11-10 via Nuitee
N
Niamh extended_group nl
7
Pros:

Staff was very friendly, price was good. Hotel is basic, but that was expected.

2025-10-25 via Nuitee
R
Ricardo solo_traveller se
2
NUNCA más al Hotel ( AMIGO )
Pros:

Absolutamente NADA ,,,,,,,,,,,,,,

Cons:

Primero la ubicación , muy cerca del centro, pero para llegar al supuesto estacionamiento es necesario arriesgar el coche,un callejón de 150 metros donde el encuentro con una persona, así como moto evita llegar al lugar por lo angosto del callejón,es decir tomar riesgos de lastimar el coche.
Tenía cupones para dos desayunos, utilizando el primero, la calidad PESIMA y antes de que sirvan los alimentos una buena cantidad de gatos juegan en la mesa ? ...... Esto totalmente absurdo así com intolerante.

2025-08-17 via Nuitee
L
lewit
8
Pros:

Bueno

2025-07-12 via Nuitee
W
William
8
Pros:

Excelente servicio, el personal muy atento y amable, me gustó todo y la tranquilidad de mi habitación lo único malo fué que cuando llegué encontré una bolsa con basura y botellas en la entrada de mi hab. Pero de lo demás todo muy bien.

2025-07-07 via Nuitee
K
Karol partner
6
Pros:

Can be better

2025-06-22 via Nuitee
D
David solo traveller us
8
Very good
2025-06-12 via Nuitee
C
Cassandra friends
4
Pros:

Very noisy at night, the windows are not soundproof at all. You can hear people talking from outside, dogs barking non-stop, even the roosters at 4 in the morning are loud enough to wake you up. The building also looks poorly maintained, the walls are scratched and stained, some of the bedsheets looked unclean, and we even found a very large spider on one of the beds when we first checked in. Otherwise, the breakfast service was nice and the workers were well-accomodating.

2025-05-22 via Nuitee
T
Taty
8
Pros:

Habitaciones sin aire acondicionado y camas en mal estado (no mucho pero no son nada confortables) en relación calidad y precio está bien

2025-04-17 via Nuitee
D
Dayne family with young children us
10
Great location, breakfast, and staff
Pros:

👍

2025-04-09 via Nuitee
B
Bryan family
10
Pros:

En general muy bueno el lugar para descansar, está cerca de la avenida principal

2025-03-04 via Nuitee
A
ANA
4
Pros:

.

2025-02-15 via Nuitee
K
Krystal
10
Great
Pros:

Great for the price and location is close to a lot of activities

2025-01-27 via Nuitee
J
Joseph
2
Unacceptable Stay
Pros:

It was horrible
The bathroom smelled like sewer
There was a sign in the bathroom to only take a bathe for 5 minutes!
No where to hang your clothes
Breakfast was not edible
Bugs are n the room
Bed was like sleeping on a cot
There were on 2 good things
Cable
And location to downtown
And I forgot the parking was terrible

2025-01-05 via Nuitee
A
Angely
8
Pros:

.

2024-12-23 via Nuitee
O
Osvaldo family with young children us
9
Superb
2024-12-23 via Nuitee
T
Terry
10
Pros:

Budget friendly

2024-11-29 via Nuitee
M
Mario young couple br
6
Pleasant
Pros:

Location, near the Street Of bars and restaurants

Cons:

It rained in the morning, so breakfast was served litterally in front of my room since around 6am. So we couldn’t sleep anymore. The hotel put a table in front of my room and not in a the spacious (and a lot quieter) ground floor entrance lobby.

2024-11-21 via Nuitee