Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Ample breakfast options
Location is convenient
Friendly staff
Cons:
Cleanliness issues
Room comfort problems
Service quality from management

Categories

Cleanliness
5.35
Noted issues with cleanliness and old bedding in some reviews.
Service
7.85
Generally positive service with personal attention noted, though concerns about owner’s attitude.
Location
8.35
Positive sentiment regarding the location throughout multiple reviews.
Room Quality
5.35
Negative feedback regarding bed comfort and room issues.
Amenities
7.35
Cafeteria service and breakfast options available, but could improve variety.
Value for Money
5.85
Concerns raised regarding pricing compared to service quality.
Food and Beverage
6.35
Breakfast appreciated, but mentioned as average; improvements needed.
Overall Experience
6.35
Mixed reviews suggest a balanced experience with positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:04

Property Description

Garden Oasis and Beach Access
Escape to NEW HOTEL CRUZ DEL SUR in Concepción and indulge in the tranquility of our garden, private beach area, and terrace. Enjoy the serenity and natural beauty surrounding the property.

Delicious Dining and Relaxing Lounge
Savor exquisite meals at our restaurant and unwind with a drink at the bar. Our shared lounge is perfect for socializing or simply unwinding after a day of exploration.

Convenience and Comfort
Experience convenience with our 24-hour front desk, airport transfers, and free WiFi. Some rooms even feature a kitchen equipped with modern amenities. Start your day right with a satisfying buffet breakfast.

Book now to experience the perfect blend of relaxation and luxury at NEW HOTEL CRUZ DEL SUR.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.6
Based on 43 reviews
Cleanliness: 5.35
Service: 7.85
Location: 8.35
Room Quality: 5.35
Amenities: 7.35
Value for Money: 5.85
Food and Beverage: 6.35
Overall Experience: 6.35
A
Aracelys • solo_traveller • cl
1
Nada porq no lo utilicé
Pros:

Nada porque la habitación que había reservado se la designaron a otra persona y quedé sin habitación .

Cons:

Lo poco profesional que son con las reservas

2026-02-27 • via Nuitee
P
Patricia • family_with_children • cl
4
No volvería
Pros:

Nada

Cons:

Todo

2026-02-26 • via Nuitee
C
Carlos • solo_traveller • cl
3
2026-02-25 • via Nuitee
O
Otero • solo_traveller • ve
9
2026-02-23 • via Nuitee
S
Soto • family_with_children • cl
10
2026-02-23 • via Nuitee
F
Fernanda • extended_group • cl
10
2026-02-22 • via Nuitee
M
Mario hernandez • solo_traveller • cl
10
2026-02-14 • via Nuitee
C
Carlos • solo_traveller • se
8
2026-02-14 • via Nuitee
M
Marcela • family_with_children • cl
10
Un paseo breve y un buen descanso
Pros:

Las personas que trabajan muy atentos y cordiales. desde el momento que llegas hasta que dejas el hotel.

2026-02-13 • via Nuitee
M
María José • couple • cl
4
Cons:

Mucho desgaste en las instalaciones

2026-02-12 • via Nuitee
J
Juan Pablo • solo_traveller • cl
9
Pros:

El personal muy servicial y la higiene del recinto perfecta

Cons:

Mi habitación pequeña con dos camas siendo que solo yo me quedaría.

2026-02-10 • via Nuitee
C
Cordova • extended_group • cl
7
Pros:

La ubicacion y el desayuno

Cons:

el baño

2026-02-10 • via Nuitee
S
Sandra • solo_traveller • cl
10
Pros:

Muy cómodo, acogedor, privacidad, excelente ubicación, desayuno muy bueno, excelente atención

2026-02-10 • via Nuitee
S
Sanhueza • solo_traveller • br
3
Pros:

atencion del personal

Cons:

no respetaron el precio de internet

2026-02-09 • via Nuitee
S
Sergio • family_with_children • cl
8
2026-01-29 • via Nuitee
K
Katherin • extended_group • cl
6
Pros:

La atención del personal

Cons:

El aseo de la habitación

2026-01-24 • via Nuitee
H
hugo • solo_traveller • cl
5
Pros:

Lo central

2026-01-20 • via Nuitee
D
Denis • couple • cl
4
Cons:

Muy mala mantención de la habitación e higiene en general

2026-01-20 • via Nuitee
A
Andres • solo_traveller • cl
7
Fue solo una noche y cobró 35.000
Pros:

Desayuno bueno pero la atención por la dueña telefónicamente es muy desagradable

Cons:

Que la dueña fuera tan complicada quería cobrar más de lo corresponde por booking
y depara me quede igual por que bajo el valor a lo que correspondía

2026-01-20 • via Nuitee
J
José Luis • solo_traveller • cl
8
Volvería nuevamente
Pros:

Atención del personal excelente, servicio de desayuno, almuerzo y cena muy bien preparados y contundentes

2026-01-20 • via Nuitee