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My neck is used to a softer pillow. I don’t see that as a big issue.The location and facility were great.

We chose to visit Mount Fuji on a sunny day. On a dry day, the bedding in the room was damp, and the room was filled with dust that made it difficult to breathe. The dried flowers and plants smelled musty, causing allergies for several days. The modern kitchen was nice, and the cherry blossom tree in front of the house was also lovely. Hopefully, the cleanliness can be improved.

Nothing, it was great

It is a very big and outdated house so it wasn't very well cleaned. Level 2 toilet had paper in it when we checked in. The hot water kettle wasn't working during our stay. Cobwebs everywhere.
We visited when the weather was around 6-15 degres celcius, heating was insufficient and it was very cold at night. Especially if you had to go to the bathroom the pathway has no heating. There were some kerosene heaters provided but they cannot be used for long periods especially not overnight.
There was no wardrobe space, so we couldn't even find proper place to hang our towels. Use of washing machine powder required 100 yen.

Nothing

Siamo arrivati in un giorno di neve, la casa era ghiacciata ed anche accendendo il riscaldamento ci ha messo qualche ora per riscaldarla. In finale non siamo riusciti a godercela a pieno. Peccato

冬天加上房子很大, 需要把室內所有暖氣、煤爐開起來, 要不然會很冷

Power tripping. cannot use the washer and dryer simultaneously without getting power interruption. Heater in rooms too low. Laundry detergent isn’t free. Front yard appears to be broken

Il riscaldamento non era sufficiente, faceva molto freddo e ci siamo ammalati.

The facilities were a little rundown. For instance, broken chairs at the front patio. A few heaters caused a power trip in our stay, which can be a bit scary. There was also lots of dust around the house, esp on the horizontal wooden planks on the doors. I would have loved a few more heaters around the house.

We stayed at the end of October, and it was pretty chilly outside. So it was a bit cold inside the house too. But we turned on the heat pumps and room heaters, and it warmed up nicely. Also, in the email there was an instruction for self check-in in the dinning room. And all shoji were closed. So we had some hard times finding the dinning room haha 😅 So for the future guests, I would suggest having that shoji open. Especially for those who might have never been or stayed in a traditional Japanese house before.