Toby Carvery Birmingham by Innkeeper's Collection

Hotels
8 (2924 reviews)
Quinton Toby Carvery, 563 Hagley Road West , Birmingham , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Bar
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Cons:
Issues with food quality
Cleanliness concerns

Categories

Cleanliness
7.71
Mixed sentiments about cleanliness were noted; some concerns about mould in the bathroom.
Service
8.68
Most reviews highlight friendly and accommodating staff, with notable mentions of helpfulness.
Location
8.72
Location is frequently praised for convenience and ease of access.
Room Quality
8.17
Rooms are generally described as clean and comfortable, with a few minor issues.
Amenities
7.7
Some amenities were noted, but issues with breakfast options and noise affected ratings.
Value for Money
8.16
Value is considered reasonable for the price, but some guests mentioned limitations.
Food and Beverage
6.71
Food quality received negative feedback, notably concerning overcooked breakfast items.
Overall Experience
8.18
Overall experience was generally positive with some notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:44

Property Description

Convenient Location & Free Parking
Located just a short drive from Birmingham's city center, Innkeeper's Collection, Quinton offers the convenience of free parking for all guests. This means you can explore the city with ease and without any parking worries.

On-Site Toby Carvery Restaurant
Indulge in delicious meals at the on-site Toby Carvery restaurant during your stay. Whether you're craving a hearty breakfast to start your day or a satisfying dinner after exploring the city, this restaurant has you covered with a variety of tasty dishes.

Comfortable Rooms with Complimentary Amenities
Relax in the cosily furnished rooms, each equipped with an en suite bathroom and free toiletries for your convenience. Enjoy complimentary tea and coffee in your room, ensuring you can unwind and refresh whenever you please.

Experience the perfect blend of convenience and comfort at Innkeeper's Collection, Quinton. Book your stay now for a memorable visit to Birmingham.

Important information:

Please note that a cooked breakfast may be available for an additional fee which can be paid directly at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 2924 reviews
Cleanliness: 7.71
Service: 8.68
Location: 8.72
Room Quality: 8.17
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 8.18
D
Davies • solo_traveller • gb
10
Pros:

Room was dark

2026-07-04 • via Nuitee
D
Deb • solo_traveller • gb
3
Unhappy
Pros:

Location was good

Cons:

My room wasn’t cleaned well, the pillows smelt of sweat and there was a urine smell from the floors. The Shower had mould and the Carpets could do with a good steam clean!

2026-07-03 • via Nuitee
J
Jennifer • family_with_children • fr
6
Je ne reviendrai pas malheureusement
Pros:

Le Monsieur qui nous accueilli lors du check in super serviable,

Cons:

Belle salle de bain mais pas de prise ni de sèche cheveux!!!
Encore pire PAS D'AIR CO!!!!
Très grave en 2026, surtout sous cette canicule...

2026-07-02 • via Nuitee
L
Louise • solo_traveller • gb
8
2026-07-02 • via Nuitee
C
Ceri • extended_group • gb
9
2026-07-02 • via Nuitee
T
Tracy • couple • gb
9
Lovely stay, food nice .had everything i needed for my stay. Staff welcoming wood stay again
Pros:

Location / staff / accessable room / clean areas / food

Cons:

Nothing

2026-06-29 • via Nuitee
S
Siobhan • family_with_children • gb
10
A fab place to stay, with spacious, spotless, comfy rooms and friendly staff
Pros:

Location was excellent for access to both Birmingham city centre and Dudley Zoo. We did not have breakfast, but it looked delicious!

Cons:

Air conditioning would have been very much appreciated. We were on the third floor and in the middle of a heatwave. Although a fan was provided, it didn't make a huge amount of difference...

2026-06-29 • via Nuitee
M
Matthew • family_with_children • gb
6
Great atmosphere but more focus needed on guest care and comfort needed.
Pros:

The main receptionist was very friendly and accommodating. We arrived after final check-in time, but she made us feel welcome and that was never an issue. The room was large, clean and had all the basic essentials. As always with Toby Carvery, the food was a treat - especially the Yorkshire Puddings for breakfast!

Cons:

Our room was down a corridor and at the bottom of the stairs, near the Fire Exit. There must have been some prior flooding in that area, because the hall outside the room had a very strong smell of damp. They sprayed cologne and air freshener in the Hall the following morning to mask it, but when we arrived it was overwhelming and filled the room anytime we opened the door.

Also, breakfast was from 7-11. We paid for our breakfast at about 10:50, and my fiancé sorted out our daughter’s breakfast while I sorted out mine. When she went back to get herself sorted out, the staff all gathered around the food and took portions for themselves, leaving little or nothing for her, even though this was before 11:00.

Finally, we forgot an item in the room. I reached out to the hotel to see whether cleaners had located it, but a still awaiting a response.

If not for the main receptionist, the staff would get a negative score. I’ve also included a picture showing the view from our room and the damp area outside our bedroom.

2026-06-28 • via Nuitee
A
Andrea • solo_traveller • gb
10
Great hotel
Pros:

Great room lovely staff even got us a fan for the room

Cons:

Nothing

2026-06-27 • via Nuitee
J
Joe • solo_traveller • gb
9
2026-06-26 • via Nuitee
T
Tino • couple • nz
7
2026-06-25 • via Nuitee
S
Sharon • solo_traveller • gb
10
2026-06-23 • via Nuitee
C
charlie • solo_traveller • ie
5
2026-06-23 • via Nuitee
M
Maxine O'Donnell • solo_traveller • gb
10
2026-06-22 • via Nuitee
S
Stefan • couple • gb
9
A very handily placed property with good parking and nice staff
Pros:

Handy to major routes , easy access

Cons:

Rooms are a bit dark ..

2026-06-21 • via Nuitee
M
MICHAEL • solo_traveller • gb
7
All okay, apart from breakfast
Pros:

Comfy big bed

Cons:

Breakfast was crap. I think food had been laying around for ages. Very few hash browns left, and they were stuck to the bottom of the dish, Fried eggs were solid and swimming in water. Bacon was overcooked, mushrooms very dissapointing.

2026-06-21 • via Nuitee
F
Findlay • couple • nz
7
Convenient
Pros:

Room and bed were very good.

Cons:

The Dinner menu could have more variety

2026-06-20 • via Nuitee
A
Archer • couple • gb
8
Very enjoyable. I would stay again.
Pros:

I was pleasantly surprised. First time staying in a Toby Carvery hotel and I found the room very clean, modern, and comfortable. The bathroom was really nice and modern and the shower was good. I also got the breakfast buffet which was very reasonable and very good.

Cons:

It's a bit far out of the centre but local to the party I was attending.

2026-06-20 • via Nuitee
L
Linda • couple • es
6
Would stay again as it was central clean and a carvery and coffe
Pros:

Central homely

Cons:

Old fashioned

2026-06-19 • via Nuitee
G
Geoff • solo_traveller • gb
6
Toby Carvery Quinton stay...
Pros:

Staff were welcoming & friendly.
Plenty of car parking spaces.
Good television & a comfortable clean bed.
Very clean toilet & sink.
Hand wash which I like to use constantly.
Lovely clean towels.

Cons:

Asked three times for my car registration... first by e-mail, then a touchscreen @ reception area & finally in person with a pen & paper. Overkill - once is more than enough!
No milk for the complimentary hot drinks in room - two types of coffee & sugar, a tea option & zero milk. I asked about this and 'do you want me to get you some' was the answer. It should be in the room. I had it black.
Stains/marks on the whole carpet, chair seat, wall near bathroom & on the net curtains. Black areas on shower base inner sealant - extensive.
The extractor fan ran all the time in the bathroom - it should switch off with the light.
The key drop-box in the corridor issue - I dropped my key in & the front lock panel fell off onto the floor - wonderful.
It felt like there was zero maintenance going on & that food & drinks were the priority - it should be a complete guest experience if you sell rooms.
I went to pay my bar/food tab when leaving & was informed that my card had already been charged - charming.
If having a tab open is an issue then a guest should be informed on arrival, I would have just paid for each item if that was the easiest/more preferred way of payment.

2026-06-18 • via Nuitee