Hotel Parque España

Hotels
7.6 (738 reviews)
Av. Sonora 111, Col. Roma Cuauhtemoc , Mexico City , MX
+52 55 5921 9520

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Airport shuttle
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
No food options
Noisy rooms
Cleanliness issues

Categories

Cleanliness
6.85
There are reports of water leaks and issues with the bathroom cleanliness.
Service
8.85
Most reviews praised the staff's friendliness and helpfulness.
Location
8.85
Many reviews highlighted the great location of the hotel.
Room Quality
7.85
Rooms were described as spacious but sometimes noisy and small.
Amenities
6.85
Limited amenities mentioned, with no food options and lack of basic items.
Value for Money
7.85
Generally considered good value, though noise issues affect overall experience.
Food and Beverage
5.35
No food services available reported, leading to a lower score.
Overall Experience
8.35
Overall pleasant experience highlighted by location and staff, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:01

Property Description

Convenient Location
Hotel Parque España is ideally located in Mexico City, just a short distance from major attractions like the National Museum of Anthropology and Chapultepec Forest.

Modern Amenities
This 4-star hotel boasts a range of modern amenities including a tour desk, luggage storage, 24-hour front desk, airport transfers, concierge service, and complimentary WiFi. The rooms are well-equipped with private bathrooms, coffee machines, and some even offer terraces with stunning city views.

Delicious Breakfast and Nearby Attractions
Start your day with a delicious continental breakfast at Hotel Parque España. Explore nearby landmarks such as Chapultepec Castle, The Angel of Independence, and United States Embassy, all within easy reach of the hotel.

Book now for an unforgettable stay at Hotel Parque España in Mexico City!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 738 reviews
Cleanliness: 6.85
Service: 8.85
Location: 8.85
Room Quality: 7.85
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 5.35
Overall Experience: 8.35
S
silvia • extended_group • us
7
2026-10-17 • via Nuitee
A
Alex • couple • us
10
Pros:

Clean and spacious place in excellent location, staff is very courteous and helpful. Highly recommended.

2026-10-17 • via Nuitee
A
Alessandro • solo_traveller • gb
8
Pros:

Location

Cons:

The room had no outdoor window

2026-10-17 • via Nuitee
A
Alejandra • couple • us
10
For the price no complains
Pros:

The staff were beyond great. I loved them they were very commentating

Cons:

it was hot my room didn’t have any AC and my window open up to the stairs so no way I was going to leave it open.

2026-10-17 • via Nuitee
A
Adela • solo_traveller • us
10
Excellent customer service
Pros:

The front desk person changed my room to one at a nearby hotel, when I was unhappy with it being very small and with no windows. I really appreciate that he offered me the opportunity to change.

2026-10-16 • via Nuitee
S
Senobar • solo_traveller • ch
9
2026-10-15 • via Nuitee
F
Francesco • couple • it
8
2026-10-15 • via Nuitee
E
Eptesicus • solo_traveller • mx
1
Refusing to return the promissed refund
Cons:

We’ve had a very unpleasant experience with this hotel’s staff and management, and unfortunately, it is still ongoing.

We originally booked through Booking.com using a credit card. Later, due to the hotel’s internal policies, they asked us to make the payment directly to them before our arrival through a separate payment channel.

From the beginning, the process was problematic. It took them a very long time just to confirm our payment, even though we shared the payment receipt immediately.

Later, we requested a change of dates. The new dates were available, and the change resulted in a significantly lower total cost — almost half of what we had already paid. The hotel asked us to provide our banking details and confirmed that they would refund the difference.

It has now been almost three weeks, and we still have not received the refund.

For nearly three weeks, we have repeatedly been told that they are “working on it,” without any clear explanation, confirmation of the transfer, or actual resolution. At this point, it is extremely difficult to understand why a straightforward refund or bank transfer is taking this long.

Unfortunately, the issue remains unresolved. We will update this review if and when the hotel finally processes the refund.

2026-10-13 • via Nuitee
P
paco • solo_traveller • mx
10
Pros:

Todo

Cons:

Todo bien

2026-10-12 • via Nuitee
R
rushiraj • couple • in
10
Pros:

Perfect location and concierge Diego was super friendly and helpful!

2026-10-12 • via Nuitee
L
Lerma Morales • family_with_children • mx
10
Pros:

La ubicacion y el servicio excelente.
Diego el recepcionista super atento y amable. Nos ayudó mucho

2026-10-12 • via Nuitee
R
rushiraj • couple • in
10
2026-10-12 • via Nuitee
B
Billy • solo_traveller • ch
9
Pros:

Sehr sauber
Nettes Personal

2026-10-09 • via Nuitee
S
Shatona • solo_traveller • us
10
Pros:

The location is beautiful and is a perfect location. I felt safe the entire time. The staff was friendly and gave great recommendations. I will be back!

2026-10-08 • via Nuitee
R
Rachel • solo_traveller • gb
10
Pros:

I booked the queen suite and it's one of the best rooms I've stayed in - massive room, giant comfy bed, huge bathtub and wall to wall windows - staff were very kind and attentive.

2026-10-07 • via Nuitee
O
Okan • solo_traveller • de
10
Diego der Mitarbeiter und auch der Herr in der Nachtschicht super hilfsbereit, Tolle Ausstattung im Zimmer!
Pros:

Super

2026-10-07 • via Nuitee
S
Schroeder • solo_traveller • us
9
Pros:

Diego @ the front desk is exceptional at his job! The rooms are clean and the beds are comfortable.
The Mezcal tasting/ shot upon check in was appreciated.
The rain showers/ water pressure were excellent. My only suggestion would be to include more drinking water in the rooms. On the last night of my stay, more water would of been appreciated. Also, a water station where people can fill up water containers without using plastic is an environmental benefit.

2026-09-19 • via Nuitee
J
Jose • couple • us
9
Great place. Fantastic location!
Pros:

Beautiful and quaint hotel. Very friendly and helpful staff. Excellent location. Close to great restaurants and bars. Nice parks close by. Would definitely stay here again.

Cons:

Only one thing. The small bathrooms were nice and clean but a bit tight if you’re on the bigger side especially the toilet area.

2026-09-17 • via Nuitee
S
Shauna • couple • us
9
we enjoyed the hotel and room immensely and would return
Pros:

Everything about this property is amazing. The location is excellent. The staff are attentive and available 24/7. The room was cleaned daily.
They loaned us umbrellas when it rained, and offered assistance as needed.

Cons:

The only challenge was the noise and the temperature in the room.

The large floor to ceiling windows and sliding doors that make the room so attractive and enjoyable during the day make it cold and loud at night. Neither was actually a problem for us, and the hotel provides earplugs and an extra warm blanket. It’s probably great in the hot summer.

New double-paned and sealed windows and doors would be amazing but understandably very pricey. Heavier curtains that actually close all the way could be a good solution.

2026-09-17 • via Nuitee
O
Omar • couple • mx
8
Nice place to stay and relax.
Pros:

Very good location. great neighbourhood to walk to anywhere you need to. Everything is nearby/walking distance.

Cons:

Main entrance door needs at least some curtains for more privacy. Not a huge issue but the glass squares were not dark enough.

2026-09-16 • via Nuitee