The Hawes Inn by Innkeeper's Collection

Hotels
8.2 (2467 reviews)
The Hawes Inn, 7 Newhalls Road , Queensferry , GB
0131 3311990
[email protected]

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Free
Children allowed

Facilities

Free WiFi
Free Parking
Restaurant
Heating
Family rooms
Garden
Bar
Non-smoking throughout
Private parking
Daily housekeeping
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Review Highlights

Pros:
Stylish/historic interior and atmosphere
Near airport and train station / convenient location
Large rooms with good views
Friendly and helpful staff noted frequently
Clean rooms frequently mentioned
Free coffee and free car park
Good food and service / nice pub on site
Cons:
Noisy due to trains/bridge and occasional overnight works
Some rooms misleadingly in basement with small windows or unfurnished
Wi‑fi slow or non-working in some rooms
Check-in issues and locked hotel/poor responsiveness from staff in some cases
Breakfast timing confusion / ended earlier than told
Found hair in bathroom in one instance; room cleanliness inconsistency
Broken/flickering room light and very firm mattress reported

Categories

Cleanliness
7.6
Mixed notes: several reviewers praised cleanliness and a very clean room, but there are isolated negatives (hair found in sink/shower and one unfurnished/basement room described as poor), so cleanliness is slightly below the hotel average.
Service
9.2
Staff frequently described as friendly, helpful and attentive in multiple reviews (warm welcome, good care), though a few reports mention busy or unhelpful moments (slow check-in, locked hotel, poor responsiveness). Overall service sentiment leans positive.
Location
8.4
Location praised (close to airport, train station, good parking, great views and historic setting) but several guests reported noise from trains/bridge and occasional disruption, so location scores well but not perfect.
Room Quality
7
Mixed room reports: some large, comfortable rooms with great views; others were in a basement with small windows, unfurnished or very dark, plus issues like a flickering main light and very firm mattress—room quality is notably inconsistent and below average.
Amenities
8.1
Amenities include free coffee, free car park, pub on-site and decent food/service; however wifi issues (slow or non-working) and understaffing at times were noted, giving amenities a generally positive but slightly imperfect rating.
Value for Money
8.2
Standard quality for this hotel tier.
Food and Beverage
9.1
Food and beverage received strong praise (beautiful food, great service, good breakfast noted), though there was at least one operational issue with breakfast timing/availability; overall sentiment is very positive.
Overall Experience
8
Overall impressions are mixed: many guests enjoyed the charm, location, friendly staff and rooms, but several significant negatives (misleading room photos, noisy location, check-in/locking problems, wifi and room faults) lower the overall experience slightly below the target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 14:56

Property Description

A vintage Edinburgh-area inn in South Queensferry, rumoured to be where Robert Louis Stevenson penned part of Kidnapped, with 14 characterful rooms and seasonal pub menus from the attached Vintage Inns. Overlooking the Firth of Forth railway bridge, The Hawes Inn by Innkeeper's Collection, is just 20 minutes’ drive from the historical city centre of Edinburgh. A log fire and beer garden are featured in the Hawes Inn country pub and restaurant, which is attached to the Hotel.

Important information:

Please note that the latest check-in at the lodge is 11 pm.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.2
Based on 2467 reviews
Cleanliness: 7.6
Service: 9.2
Location: 8.4
Room Quality: 7
Amenities: 8.1
Value for Money: 8.2
Food and Beverage: 9.1
Overall Experience: 8
K
Klaus • couple • de
10
2026-10-24 • via Nuitee
R
Ralf • family_with_children • de
7
Pros:

Sehr nettes Personal, besonders am Morgen beim Frühstück.

2026-10-23 • via Nuitee
P
Paul • couple • ch
10
Perfect stay in South Queensferry
Pros:

Characterful, quiet, relaxing stay with good food. The staff were also very helpful and friendly. Plentiful parking.

2026-10-23 • via Nuitee
T
Tracy • family_with_children • gb
10
Pros:

Food and staff brilliant

2026-10-22 • via Nuitee
C
Colin • couple • gb
6
Could have been super but just didn’t quite meet up to expectation
Pros:

Lovely old building. Fabulous location. Friendly helpful staff. Enjoyable meal

Cons:

Beautiful bedroom and view but the furniture was missing and it was very dark as light was missing/broken
Very poor breakfast

2026-10-21 • via Nuitee
B
Brian • couple • gb
8
2026-10-20 • via Nuitee
F
Fiona • extended_group • gb
9
We would love to come back given its location and that it’s dog friendly. However, a little more professionalism on arri
Pros:

Location and very dog friendly

Cons:

Most of the staff were lovely but the exception was one of the staff at the counter on our arrival. Indifferent to us.
One man who checked us in stood drinking a glass of water while he tapped us in on the computer!
The lady who served breakfast was very friendly and welcoming. Very helpful

2026-10-20 • via Nuitee
S
Song • family_with_children • de
8
Pros:

Great restaurant, close to a train station, kind staff

Cons:

Cold rooms

2026-10-19 • via Nuitee
M
Melissa • couple • gb
8
Very good
Pros:

Lovely old building very friendly staff , great location

Cons:

Room was a bit cold

2026-10-18 • via Nuitee
S
Suzy • extended_group • au
9
2026-10-18 • via Nuitee
P
Philipp und Natalie • family_with_children • ch
10
Pros:

Das Zimmer 10 und 5 waren hervorragend. Super gross und sehr hübsch eingerichtet.
Das Essen im Restaurant war sehr fein.

Cons:

Das Frühstück sollte bereits ab 7.30 möglich sein, wegen den Flügen am Flughafen.

2026-10-17 • via Nuitee
M
Michael • couple • ca
4
Great location, room (especially bathroom) needs serious maintenance which I believe the hotel doesn’t want to carry out
Pros:

The location is amazing, and the pub is really nice.

Cons:

Tons of mold in the bathroom (pictures below),which stinks up the whole room. Extractor fan barely functions so it doesn’t alleviate the smell. Sink plugged. The staff told us they were too busy to do anything about either issue.

2026-10-15 • via Nuitee
S
Sierra • solo_traveller • us
10
2026-10-14 • via Nuitee
A
Arty • family_with_children • au
7
Pros:

The meals were excellent and lots of choices. Its setting on the Marina is lovely and the Inn has an "Old World Charm" about it. At night it did get noisy outside with cars/motorbike traffic being right on the roadway!

Cons:

The Staff were pleasant but when requested there was no Tourist Information Brochures available or offered by Staff or in the Room. We would have expected a range of info ready to provide to Visitors noting places to look out for, best modes of transport and parking into Edinburgh. The room was warm when the heating kicked in at night and the bed was comfortable but at a reduced rate through my Genius level 3 with Booking.com, my wife and I still paid £320 for 2 Nights Accommodation. Quite expensive for what we received. The room had no small fridge or wardrobe to hang clothes but there was an open rack with a few hangers there. The shower was just bearable "warm" but very little water pressure. No bathroom cabinet or ledge to put toiletries on so they sat on the floor. We were only in Edinburgh for one full day over two nights so it would be helpful if the Staff promoted this amazing City and all that it offers with more effort and information. Would definately go to Edinburgh again. Its beautiful but would probably look for a place with more facilities on offer for the money.

2026-10-14 • via Nuitee
W
Warwick • family_with_children • gb
8
Overnight
Pros:

The staff were helpful and friendly.

2026-10-13 • via Nuitee
K
Keith • family_with_children • es
2
Great location and rooms but the service and food do not live up to the location and room.
Pros:

The welcome upon arrival was cold and unhelpful. The location and room were both great.

Cons:

The food and service were very poor. I had a steak for dinner and it was inedible. I sent it back and was offered another meal, which was a Cesar salad and that was also not very good. Breakfast was also of poor standard.

2026-10-13 • via Nuitee
V
Victoria • solo_traveller • gb
8
Great location but a boy racer magnet.
Pros:

Location and access to local train travel into Edinburgh Waverley. Great food. Comfortable rooms. Welcoming and helpful staff.

Cons:

The noise late on a night from local 'boy racers' in their cars travelling up and down the road in the village. Both nights still revving engines and loud exhausts till approximately 1am. It's a magnet for motorbike and car meets.
The pub was also closed early on the Saturday night when we got back from the city around 10pm with no prior notice. Would have been nice to have a nightcap in the pub after a long day.

2026-10-13 • via Nuitee
S
Seth • couple • us
7
Cozy older hotel
Pros:

The hotel mostly met my expectations. A few things I liked about the hotel were the designated parking lot, the cozy lobby restaurant area, and the beds were fairly comfortable.

Cons:

The hotel is quite old, and our room could have used some repairs to the walls and updating. The room had a smell of bleach.

2026-10-12 • via Nuitee
M
Mary Lea • family_with_children • us
9
Quaint and well maintained historic hotel.
Pros:

The pub and food were exceptional. Room was cozy and comfortable. The location was really good for us because we were walking the John Muir way and the hotel is right on the path.

2026-10-12 • via Nuitee
E
Elaine • couple • gb
8
2026-10-12 • via Nuitee