Hotel Rao

Hotels
8.4 (889 reviews)
Str. Progresului, Nr. 30 , Cluj-Napoca , ro

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Good location
Comfortable beds
Cons:
Poor cleanliness
Inconsistent service
Noise from construction

Categories

Cleanliness
7.65
Several reviews mentioned issues with cleanliness, such as dust and weak cleaning.
Service
8.65
Some positive remarks about helpful reception staff offset by a few negative experiences.
Location
8.65
Location was generally praised for being convenient.
Room Quality
8.15
Mixed reviews on room quality; although those who liked the rooms expressed satisfaction.
Amenities
8.55
Amenities generally met expectations, though some guests had specific requests.
Value for Money
8.15
Some positive feedback, but a few expressed dissatisfaction regarding certain aspects.
Food and Beverage
8.25
Food received good feedback, although there were complaints about breakfast service.
Overall Experience
9.15
Overall experience was positive for most, reflecting good value despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-25 01:15

Property Description

Convenient Location
Located just 500 meters from the popular Iulius Mall, Hotel Rao offers a prime spot on one of Cluj-Napoca's bustling streets. With free Wi-Fi and private parking, guests can easily explore the city and its attractions.

Comfortable Accommodation
The spacious rooms at Hotel Rao feature wooden floors, cozy seating areas, and work desks for convenience. The tiled and heated bathrooms provide a touch of luxury for a relaxing stay.

Accessible Amenities
Guests can kick start their day with a delicious breakfast, ensuring a great start to their adventures. Additionally, with public transport connections a mere 200 meters away, reaching the city center is a breeze.

Book your stay at Hotel Rao today for a memorable experience in Cluj-Napoca!

Important information:

Please note that free private parking spaces are subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 889 reviews
Cleanliness: 7.65
Service: 8.65
Location: 8.65
Room Quality: 8.15
Amenities: 8.55
Value for Money: 8.15
Food and Beverage: 8.25
Overall Experience: 9.15
V
Vincenzo solo_traveller it
10
2026-08-14 via Nuitee
A
Andreas solo_traveller no
4
Pros:

Bra Hotellrom og air condition.

Cons:

Kunne ikke engelsk, kjøleskapet funket ikke, frokost var dårlig.

2026-08-13 via Nuitee
A
Ana Maria couple ro
10
2026-08-13 via Nuitee
T
Tom Espen couple no
8
Cons:

Frokosten..

2026-08-13 via Nuitee
C
Condurache-Bota Simona solo_traveller ro
7
Păcat de locație
Pros:

Poziția aproape de centru, mic dejun bunicel

Cons:

Șantier de construcții în laterala vilei, unde se lucrează și în weekend, camera mică, instalație de aer condiționat centralizată, adică nu se poate controla din camere, dat fiind că nu este concepută instalația să facă față.
Baia cu duș dubios, care lasă apa să se scurgă în toată baia mai repede față de scurgerea din baie.
Petrecere de zi la restaurant cu muzică atât de puternică încât vibra clădirea și mai mulți turiști au plecat până seara târziu, dat fiind că era insuportabil zgomotul.

2026-08-12 via Nuitee
S
Shannon solo_traveller de
9
Wonderful!
Pros:

Food was delicious! Location was great and the room was clean!

Cons:

It wasn’t a big deal but there was no shower, only a bathtub

2026-08-11 via Nuitee
M
Mykhail couple ua
2
Verry bad!!!
Pros:

The brakfest was not bad

Cons:

**I absolutely do NOT recommend this hotel!**

We came to Untold Festival and booked this hotel **six months in advance for an entire week**. It cost us **$1,500**. Just keep that number in mind.

When we arrived, we waited **TWENTY MINUTES** for someone to finally bother coming to the reception desk. I actually started walking around the hotel looking for someone who could check us in. Eventually, a woman showed up and, with a very annoyed look on her face, handed us an electronic key.

There is **NO ELEVATOR** in this hotel, so I had to drag a huge suitcase all the way up to the third floor myself.

The room is spacious, but the furniture is old, and there wasn't even a **toilet brush**!!! Seriously, what am I supposed to do after using the toilet — clean it with my bare hands?!

There was constantly a **huge puddle of water from the air conditioner on the balcony**, and it was full of cockroaches. And yes, there were also a couple of them running around **inside the room**. Maybe that's why the entire room smelled like cockroach killer. Absolutely disgusting!!!!

Oh, and the empty minibar refrigerator didn't work either. We also had to search through the wardrobe ourselves just to find the slippers.

Then we needed an iron. We discovered that the **phone in the room didn't work**, so I had to go downstairs to reception. And guess what? **Nobody was there AGAIN.** I had to spend another twenty minutes trying to find an administrator.

When she finally appeared, she told me that she was sitting downstairs and asked why we hadn't simply called her.

**Seriously? How the hell was I supposed to know where you were or have your phone number?! And why the hell am I the one who has to go looking for you?!**

Then I was told there was no iron. **WHAT KIND OF HOTEL IS THIS?!**

Actually, no — when I went back upstairs, she called me and told that there **i have an iron**.

2026-08-11 via Nuitee
M
Márkus solo_traveller hu
10
Pros:

Kényelmes, tiszta, jó helyen, közel a buszmegálló, az Untold-ot így kényelmesen meg tudtuk közelíteni tömegközlekedéssel.
A hotel étterme szuper, nagyon kedvező áron, finom, és 5 csillagos kiszolgálással. Ilyen figyelmes, udvarias kiszolgálás igazi ritkaság.
A reggeli benne volt az árban, a választék nem bőséges, de mindent tartalmaz, amit egy jó reggelihez kell. Nekünk teljesen megfelelt.
A légkondi központi, a recepción kell jelezni, hogy milyen hőfokot kérünk. Hőség idején voltunk ott, ezért a hűtött szobába érkezés igazi felüdülés volt.

Cons:

Igazából csak javaslat lenne, hogy a hölgyeknek egy világítós piperetükör a fürdőszobában nagy segítség lenne, illetve egy hajszárító. (Nálam mindig van saját, ezért nem volt gond)

2026-08-11 via Nuitee
C
Cristian couple ro
10
Minunat. Ai extins chiar orele de mic dejun datorita festivalului Untold.
Pros:

Hotel excelent amplasat. Cochet, cu o senzatie de intim pe o strada linistita in inima Clujului. Si nu putin lucru cu parcare gratuita cu suficient spatiu.

Cons:

Nu cred ca exista ceva care sa nu iti placa la acesta vila care dupa parerea mea e subapreciata cu 3 stele.

2026-08-10 via Nuitee
R
Robert Cristian couple ro
10
Mancare excelenta si servirea de exceptie
Pros:

Mancarea excelenta , Gabriel cel care se ocupa de restaurant foarte atent si amabil.

2026-08-10 via Nuitee
P
paul dan couple ro
1
Pros:

Central

Cons:

Curățenia în baie. Cabina de duș improvizată pe podeaua cu gresie, rosturi negre de la “jeg”, gresie lucioasă fără protecții, risc ridicat de alunecare și accidentare.

2026-08-09 via Nuitee
L
Lene solo_traveller dk
9
Pros:

Det var super lækker morgenmad. Og rigtig god aircondition.

Cons:

Sengen var mange fjender.

2026-08-04 via Nuitee
C
cristina solo_traveller gb
10
2026-07-21 via Nuitee
O
Ovidiu solo_traveller ro
10
Pros:

Totul bine.

2026-07-20 via Nuitee
T
Temian couple ro
9
2026-07-20 via Nuitee
D
DGradi solo_traveller ro
8
Pros:

Location - 10 min walk to Iulius Mall - my target location

Cons:

Bathroom - the shower door was almost falling on me, the shower cap also falling...and of course wather was leaking from shower...

2026-07-18 via Nuitee
A
Adelina couple ro
10
2026-07-17 via Nuitee
B
Brigi solo_traveller hu
5
2026-07-17 via Nuitee
D
Darius Nicolae extended_group ro
10
2026-07-16 via Nuitee
C
CatalinZM solo_traveller ro
9
2026-07-11 via Nuitee