Hotel Tell and Apartments

The fan didn't work. Lot of noise outside that couldn't sleep well

La madera hace mucho ruido y se escuchaba mucho

Bedbugs! Run!

Musik von Bar unten sehr laut,kann man nicht Schlafen am nacht laut Musik ganze Nacht nicht schlafen das hört man in Zimmer

- uralte, heruntergewirtschaftete Bleibe, gefühlt seit geschätztem Bauabschluss in den 50ern nie saniert
- kaputte oder flackernde Lampen, verkalkte Duschbrause, Türe die an der Kloschüssel ansteht, beschädigter Schrank, Nägel und vorstehende Schrauben an Wänden, vorstehende Schrauben an der Bodenleiste (werde am Folgetag repariert), surrender Router auf dem Nachttischchen

Muy caro para lo que es el hotel

none

Der Aufenthalt war okay. Das Bett war das Einzige, was gut war. Personal habe ich nicht zu Gesicht bekommen. Keine Begrüßung – sehr schwache Leistung für das Geld! Das Preis-Leistungs-Verhältnis stimmt nicht. Nie wieder, danke!“

Everything was great

It was very complicated to retrieve the key for the self check-in and the instructions on how to do it were sent very late in the night. The TV was not able to be used because the location and cable was very short.

0 star– A Horrifying Experience, No Proper Support, and a Holiday We Will Never Forget for the Wrong Reasons

Our experience at Tell Hotel and Apartments was absolutely appalling. What was supposed to be a beautiful holiday in Switzerland turned into a frightening, stressful and deeply upsetting experience that affected our enjoyment of the entire trip.

On the second day of our stay, my husband developed multiple bites affecting his face, back, neck and feet. His reaction became increasingly concerning, with blisters developing and starting to ooze. As you can imagine, seeing your partner’s skin react like this while you are in a foreign country, far away from home, is genuinely frightening. I was terrified about what would happen if his reaction became severe or he developed anaphylaxis while we were abroad. Instead of enjoying our holiday, I found myself worrying about his health and safety.

We had travelled with Swiss Airlines, and this was the only accommodation where we had settled in and spent time sitting and sleeping. Although the exact source of the bites was never definitively established, the circumstances understandably raised serious concerns about the bedding and the possibility of a pest problem.

What made this experience even worse was the hotel’s response. We felt our concerns were completely dismissed, and the hotel denied that the bites had come from its beds. It was only late at night, after I made it clear that I would go to the tourism office and formally raise the matter, that we were moved to another room. Why did it have to reach that point before action was taken? Guests should not have to threaten escalation just to have a serious concern addressed.

We also felt completely let down by Booking.com. When something this distressing happens during a holiday, you naturally expect the booking platform to help you resolve the situation and provide meaningful support. Unfortunately, we did not feel adequately supported by them either.

Es wird mit dem Pub geworben auf der Internetseite obwohl es nicht zu dem Hotel gehört. Die Zimmer waren schmudelig. Wir haben hier nicht übernachtet sondern buchten noch am selben Abend ein anderes Hotel.

1) The room was dirty
2) Things were not organized and I could spot some
insects on the floor
3) Lights in the toilet go off when you shower, since
the sensor in it is not efficient

Maintenance on this room was severely lacking. The toilet seat was missing. The seal on the shower door was not adequate so water leaked out on the floor. It must have been like this for a long time because the floor under the tile is so soft I worry that the whole thing will collapse into the var below. There are not enough electrical outlets in the room. There was an additional door stashed in the room, possibly awaiting installation as the bathroom door appeared to be borrowed as it had what looked like a peep hole in the lower half. This first floor room is above the bar so you do have a flight of stairs to drag your suitcases up and music from downstairs can be heard into the night. The location was actually in quaint Matten which was a bite of a hike from the train station.