Hotel Tell and Apartments

Hotels
6.6 (1337 reviews)
Hauptstrasse 49 , Interlaken , ch
+41 79 126 82 58

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Tennis court
Non-smoking throughout
Sun terrace
ATM/cash machine on site
Public transport tickets
See all facilities

Review Highlights

Pros:
Location near bus stop
Self check-in
Accessible parking
Cons:
Dirty rooms
Staff unavailability
Rodents in rooms

Categories

Cleanliness
3.93
Multiple mentions of dirty rooms, stains, and poor hygiene.
Service
8.4
Some positive comments about staff but frequent mentions of unavailability.
Location
8.94
Positive mentions regarding proximity to bus stops and ease of access.
Room Quality
4.89
Consistent complaints about small, old, and poorly maintained rooms.
Amenities
5.92
Limited amenities with complaints about lack of basic hotel features.
Value for Money
6.88
Mixed feelings regarding pricing versus the quality of the hotel.
Food and Beverage
6.93
Some positive notes about food options available nearby.
Overall Experience
6.9
General dissatisfaction with stay and won't return, but minor positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:20

Property Description

Central Location and Nearby Lakes
Hotel Tell and Apartments is centrally located in Matten bei Interlaken, just a few kilometers away from the picturesque Lake Brienz and Lake Thun.

Relaxing Amenities
Guests can unwind on the sunny terrace, rent bicycles to explore the beautiful surroundings, or enjoy a cup of coffee at the on-site bar.

Cozy Accommodations
The traditionally furnished rooms at Tell Hotel offer comfort with private bathrooms and hairdryers.

Experience the best of Interlaken with our convenient location and personalized service. Book your stay at Hotel Tell and Apartments now for an unforgettable Swiss getaway!

Important information:

In case the hotel's own free parking spaces are taken, guests can use a public car park across the street which is free of charge at night.

Please note that the property has no elevator.

Children aged 15 and under are only allowed in the apartments.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

6.6
Based on 1337 reviews
Cleanliness: 3.93
Service: 8.4
Location: 8.94
Room Quality: 4.89
Amenities: 5.92
Value for Money: 6.88
Food and Beverage: 6.93
Overall Experience: 6.9
H
HERNAN NICOLAS • extended_group • es
10
2026-08-29 • via Nuitee
R
Rosanna • couple • de
6
2026-08-29 • via Nuitee
S
Silke • solo_traveller • de
3
Pros:

Die nahegelegene Bäckerei, die Anbindung an den ÖPNV, am Ankunftstag gab es einen Ansprechpartner, der erste Probleme versuchte zu klären, defekter Wasserkocher und Decken wurden direkt ausgetauscht, Flasche Wein als Entschuldigung

Cons:

Kein Schrank, kein funktionierender Fernseher im Zimmer, defekte Toilettenbetätigung, Treppe und Badezimmertür sehr schmal, 6 Übernachtungen - Mülleimer wurde nur einmal geleert, weiterer Zimmerschlüssel wurde ohne Hinweis entfernt

2026-08-29 • via Nuitee
M
Martina Fabrizi • extended_group • it
6
Struttura sufficiente
Pros:

Ottima posizione e stanza spaziosa per tre persone.

Cons:

Soffitto con varie crepe e pavimento scricciolante; camere per nulla insonorizzate; poca pulizia dei locali; cuscini inesistenti e uno dei letti scomodo.

2026-08-27 • via Nuitee
H
Huangor • solo_traveller • fr
7
2026-08-27 • via Nuitee
S
Suhail • solo_traveller • cy
10
Disappointing
Pros:

Terrible experience

Unfortunately, this was one of the worst hotel experiences I’ve had. Almost everything was disappointing — the room, cleanliness, service, and overall experience. The staff were not helpful, and we had problems during our stay that were not handled properly. The hotel did not meet the standard we expected at all.

For the price we paid, we expected much better. I would not recommend this hotel and definitely would not stay here again. Very disappointing experience. The most serious issue was that the lamp cover from the ceiling fell down directly onto my head. This is completely unacceptable and, more importantly, dangerous. A hotel should make sure that everything in the room is properly maintained and safe for guests.

Cons:

Terrible experience

Unfortunately, this was one of the worst hotel experiences I’ve had. Almost everything was disappointing — the room, cleanliness, service, and overall experience. The staff were not helpful, and we had problems during our stay that were not handled properly. The hotel did not meet the standard we expected at all.

For the price we paid, we expected much better. I would not recommend this hotel and definitely would not stay here again. Very disappointing experience. The most serious issue was that the lamp cover from the ceiling fell down directly onto my head. This is completely unacceptable and, more importantly, dangerous. A hotel should make sure that everything in the room is properly maintained and safe for guests.

The most serious issue was that the lamp cover from the ceiling fell down directly onto my head. This is completely unacceptable and, more importantly, dangerous. A hotel should make sure that everything in the room is properly maintained and safe for guests.

2026-08-25 • via Nuitee
J
Juan Emilio • couple • es
7
Parada técnica con la moto de dos días en Interlaken
Pros:

Estaba muy justito, pero precio, calidad y situación merecía la pena

Cons:

El inodoro no tenía tapa, y en la ducha no había barra, y sobre todo, que estaba justo encima del bar de abajo, y la música se oía bastante hasta que cortaban a las 12:00 de la noche, si te acostabas antes lo tenías mal

2026-08-25 • via Nuitee
M
Markus • solo_traveller • de
5
2026-08-25 • via Nuitee
P
Pablo • solo_traveller • es
8
Nice stay
Pros:

Good value for money. Easy check-in and comfortable room.

Cons:

The room was a bit smelly.

2026-08-24 • via Nuitee
S
Sisse • couple • dk
4
Der manglede toiletbræt og bruseholder, og sengen var gået i stykker. Til gengæld lå overnatningsstedet godt i forhold t
Pros:

Overnatningstedet lagde fint i forhold til bus og byen. Vi havde et værelse med okay udsigt.

Cons:

Der var intet toiletbræt, bruserholder og vores seng var gået i stykker.

2026-08-23 • via Nuitee
M
Mishra • couple • de
8
Pros:

Location

Cons:

Nothing as such

2026-08-23 • via Nuitee
K
Kalinowski • solo_traveller • ch
10
2026-08-22 • via Nuitee
M
Mrs Natalia • solo_traveller • sg
8
Roadside htl, with bus stop.
Pros:

Hotel stand on road side. Easy to find? Which a bonus. My room on 2nd fl, one stairs up. U hv to carry yr suitcase up. Bedroom quite big. The rest is so so. Bed are soft, towel need to get replace, rough.

Cons:

The towel need to upgrade..the current one is rough. Below our room is restaurant n bar, ppl talk n drink till late nite. As it is summer, no aircondition..u open window..so u can hear lots noise.

2026-08-20 • via Nuitee
I
Ida • solo_traveller • se
10
2026-08-18 • via Nuitee
D
David • solo_traveller • es
7
Pros:

El personal del hotel y la ubicación

Cons:

El ruido del bar de debajo

2026-08-17 • via Nuitee
M
Maria Clara • couple • ar
5
Pros:

el balcón de la habitación

Cons:

la luz del baño se prendía con un sensor y cuando estabas en la ducha de repente se apagaba y había que salir para que se vuelva a prender, muy incómodo. La habitación era muy oscura e incómoda.

2026-08-16 • via Nuitee
N
NISHINO • solo_traveller • jp
7
2026-08-16 • via Nuitee
S
Salina • extended_group • gb
1
Really not worth it for the money paid
Pros:

Closer to the train station/park

Cons:

Very dirty. Carpets smelled really bad, bed sheets looked really old and dirty, dining tables were really sticky as if it hadn’t been cleaned for ages, dishes were dirty and had an awful smell. Poor cleanliness overall

2026-08-15 • via Nuitee
M
Matthias • family_with_children • de
8
Adequate accommodation for a good price, but the communication with the staff is limited.
Pros:

Good accommodation for the cost. Lots of freedom. Nice balcony. Great location. Free parking spot.

Cons:

Since there is no reception you rely entirely on contacting staff through Whatsapp or by phone and they only answer sparingly, if at all. Our RFID chip didn't work and I had to try to get in contact with someone for over 40 minutes before my call was answered. My calls were even rejected multiple times.

2026-08-14 • via Nuitee
D
DOMINIK • solo_traveller • pl
1
Pros:

Close to a Coop store.

Cons:

The photos don't show the actual room , which is unacceptable to me. The bedding was old and stale. It was dirty and sticky.

2026-08-14 • via Nuitee