Hotel Tell and Apartments

Hotels
6.6 (1337 reviews)
Hauptstrasse 49 , Interlaken , CH

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Tennis court
Non-smoking throughout
Sun terrace
ATM/cash machine on site
Public transport tickets
See all facilities

Review Highlights

Pros:
Location near bus stop
Self check-in
Accessible parking
Cons:
Dirty rooms
Staff unavailability
Rodents in rooms

Categories

Cleanliness
3.93
Multiple mentions of dirty rooms, stains, and poor hygiene.
Service
8.4
Some positive comments about staff but frequent mentions of unavailability.
Location
8.94
Positive mentions regarding proximity to bus stops and ease of access.
Room Quality
4.89
Consistent complaints about small, old, and poorly maintained rooms.
Amenities
5.92
Limited amenities with complaints about lack of basic hotel features.
Value for Money
6.88
Mixed feelings regarding pricing versus the quality of the hotel.
Food and Beverage
6.93
Some positive notes about food options available nearby.
Overall Experience
6.9
General dissatisfaction with stay and won't return, but minor positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:20

Property Description

Central Location and Nearby Lakes
Hotel Tell and Apartments is centrally located in Matten bei Interlaken, just a few kilometers away from the picturesque Lake Brienz and Lake Thun.

Relaxing Amenities
Guests can unwind on the sunny terrace, rent bicycles to explore the beautiful surroundings, or enjoy a cup of coffee at the on-site bar.

Cozy Accommodations
The traditionally furnished rooms at Tell Hotel offer comfort with private bathrooms and hairdryers.

Experience the best of Interlaken with our convenient location and personalized service. Book your stay at Hotel Tell and Apartments now for an unforgettable Swiss getaway!

Important information:

In case the hotel's own free parking spaces are taken, guests can use a public car park across the street which is free of charge at night.

Please note that the property has no elevator.

Children aged 15 and under are only allowed in the apartments.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

6.6
Based on 1337 reviews
Cleanliness: 3.93
Service: 8.4
Location: 8.94
Room Quality: 4.89
Amenities: 5.92
Value for Money: 6.88
Food and Beverage: 6.93
Overall Experience: 6.9
C
Charlotte • couple • us
6
It was ok stay.
Pros:

The bus stop was across the hotel

Cons:

The room seemed to be dark. I guess maybe bec of the bedsheet was black and floor was always squeaking when we walk

2026-09-18 • via Nuitee
L
Lidia • solo_traveller • de
1
Terrible
Pros:

It’s cheap and relatively close to the train station.

Cons:

While I did look at the previous reviews, I never imagined it would be this bad.
The hosts rarely replied, 2 out 3 nights there was music until 12 am and when I messaged about it, they never read it.
Got no check out instructions, the check in for some reason was based on an envelope clipped to the outside of the building. I was called after falling a spleen by the host because some other guests got their envelopes mixed
The shower was a horror story, the rooms was generally dirty, I personally didn’t trust even the sheets.
Don’t just walk away from this, run

2026-09-17 • via Nuitee
A
AKIRA • solo_traveller • jp
2
Pros:

ホテルの前に立地していたパン屋さんがとても美味しいし、お値打ちで、なおかつ、朝早くからオープンしており、プロ意識を感じるとても良いお店だった。

Cons:

WhatsAppでのサービスのやり取りでは、アプリのセキュリティ問題で機能しない私にとって大問題だったし、アナログ的に口頭でスタッフに要求のメッセージを紙面で示しても、通じてなく、結果、バスタオル、バスマットの手配が為されなく困った。

2026-09-17 • via Nuitee
M
Mufaddal • extended_group • in
8
very good
Pros:

Location is superb, No elevator so taking lugg till 3rd floor was so much bothersome, post bus stop is just downstairs, room is good 1 room accommodate 3 guest & 1 small room can accommodate 2 guest. Kitchen facilities is good but dish washer was not working during our stay, a lady taking care over there has Zero knowledge of English so communication is tough. Overall nice stay & experience.

Cons:

NO ELEVATOR

2026-09-15 • via Nuitee
J
Jose Andrés • solo_traveller • cr
10
2026-09-14 • via Nuitee
R
Robert • couple • us
10
Relaxing .
Pros:

Very nice people, it was raining and they let me in early.
Clean and comfortable

Cons:

Everything was excellent

2026-09-13 • via Nuitee
D
Delmy • extended_group • us
10
1000/10 wil stay again
Pros:

The views and so close to bus stop

Cons:

No elevator

2026-09-12 • via Nuitee
M
Marc • solo_traveller • gb
5
Good location and views, but needs improvements
Pros:

The room was perfectly adequate for what I needed and had a really nice view north towards the lake and mountains. The location was convenient, within easy reach of Interlaken city centre, which was important for my stay. The accommodation was fairly straightforward to find, and accessing the building was easy. There was a shared kitchen with a good-sized fridge, which was useful, as well as a shared balcony. There is also a bakery next door, which was very convenient for getting breakfast in the morning.

Cons:

After arriving, I read some of the other reviews, many of which were quite negative. I cannot confirm or comment on issues mentioned by other guests that I did not personally experience, but there were several things from my own stay that I feel could be improved.

Despite the name, this is not really a hotel, as there is no reception or breakfast, although this was made clear in the email before arrival. What was not made clear was that there is a bar directly underneath the accommodation. I found that I needed to keep my windows closed at night in order to get a good night's sleep.

The shared kitchen itself was a useful facility and was clean, but the equipment and contents could do with being checked more regularly. For example, during my stay there appeared to be only knives available rather than a full selection of cutlery. One of the drawers also contained several broken glass vases, which seemed rather odd and should really be removed.

The lighting and electrical setup in my room could also be improved. There was a wall-mounted bedside lamp, but it was not connected to a socket, making it unusable. The kettle cable was too short to reach a socket from the side table, so I had to place the kettle on the floor to use it. The electrical setup generally did not inspire confidence, with several appliances connected to one extension lead that was left dangling partway up from the floor.

My biggest disappointment was not being provided with an Interlaken Guest Card, which is normally available to overnight guests and provides free or discounted public transport and other benefits in the area. I contacted the accommodation to query this but received no response. There was also no follow-up or communication to ask how my stay was. Overall, the accommodation met my basic needs, but there are a number of relatively straightforward things that could be improved, particularly the kitchen equipment, electrical setup and communication with guests.

2026-09-11 • via Nuitee
F
fleisher • solo_traveller • il
10
2026-09-11 • via Nuitee
M
MARCELO • solo_traveller • ar
9
Pros:

Excelente relación precio -calidad. Para mí estilo de viaje fue perfecto. Sencillo, y cumple si función

2026-09-10 • via Nuitee
A
Aleksandra • solo_traveller • pl
7
Pros:

widać że hotel ma swoje lata ale było wszystko czysto i komfortowo

2026-09-09 • via Nuitee
E
Ekaterina • solo_traveller • fr
9
2026-09-09 • via Nuitee
E
Elizabeth Marie • couple • fi
7
2026-09-08 • via Nuitee
J
J • solo_traveller • es
10
Pros:

Las instalaciones y la ubicación

2026-09-08 • via Nuitee
N
neagumir • solo_traveller • ro
6
So so for short stay
Pros:

Close to Interlaken center ( 5 min walking).
Easy to find.
Close to some restaurants and Coop store.

Cons:

Small room. Small bathroom.
Sink drain not working.
TV not working.
Floor craking while walking.
Lack of noise isolation.

2026-09-07 • via Nuitee
C
Clifton • couple • gb
9
Great central point to explore Interlaken and surrounds.
Pros:

Great location in the town and also close to the bus routes. Clean, very good communication from the staff when needed.

2026-09-06 • via Nuitee
M
Milenka • couple • ar
8
2026-09-06 • via Nuitee
D
Daniel Alejandro • solo_traveller • mx
10
Pros:

Ubicación y flexibilidad de check in y check out

Cons:

Algo costoso

2026-09-06 • via Nuitee
P
paolina • solo_traveller • fr
7
Bonne étape
Pros:

La situation de l'hôtel, parking, pouvoir accéder à la terrasse pour petit déjeuner et dîner tres bien!
Personnel sympa.
Bonne literie.
Grande chambre

Cons:

Douche reste de moisissure sur les parois..
Et VMC tres forte!

2026-09-06 • via Nuitee
A
Ana Maria • family_with_children • ar
8
2026-09-04 • via Nuitee