Hotel Boutique Casona Violeta

El hotel estaba literalmente “ cerrado “ . No había personal , el restaurante no estaba funcionando, q era lo que decía la descripción . Era como estar en un hotel fantasma…. Muy rara la sensación, de estar en un lugar vacío , no había a quien pedirle una botella de agua . Tuve q llamar por teléfono para q un guardia me abriera para entrar a las 7pm de la tarde. Todas las puertas del hotel cerradas . Parecía un lugar fantasma , sin personal q atendiera . Esto no es lo uno espera de un hotel, menos a ese precio.

Todo cerrado, nos recibe un guardia que se pone a pelear por teléfono con quien supuestamente toma las reservas y después de 40 minutos esperando recién nos dejan pasar. Al día siguiente el desayuno en el lugar con unas bandejas sellados sin nadie que atienda, solo habiendo queso, jamon mantequilla y mermelada, nadie atiende y al querer hacer check out hay que buscar a la gente porque donde antes atendian ahora es un local, era un lugar bueno hoy es un desastre.

Lo unico que considero, no malo si no que levemente incomodo, es tener que estar contactando a alguien para entrar al estacionamiento y procedan a abrirlo manualmente.

La pieza sin ventana. El patio poco acogedor. Merece ponerle un poco mas de alma. A pesar de que es invierno, con el sol que salió y la linda luz, un par de sillones serían bienvenidos.

Llegamos a más 7 de la tarde , estaba todo cerrado . Unos guardias de seguridad de otra empresa nos recibieron y llevaron a las habitaciones a través de una fábrica de harina y al llegar no eran las que reservamos . Pieza sin calefacción. Ventanas en mal estado . Nunca tuvimos contacto con alguien del hotel . Llamamos a la dueña de forma insistente y nunca contestó . Finalmente no tomamos las habitaciones y buscamos otro hotel

Solo por ser algo extraño , al llegar al comedor del desayuno no había llegado nadie del personal y tuvimos que auto atendernos . Llegaron al rato.

**Service Needs Improvement**

They only tried to communicate with us via WhatsApp, which didn’t make sense to us, especially since a phone number was listed on Booking. Our only contact with the receptionist was through phone calls—no one was physically present.

When we arrived, only the guard was there—there was no reception staff. The parking lot was shared with another company (possibly a trucking company), meaning it was not exclusive to the hotel or its guests. The place felt more like a motel than a hotel.

The towels didn’t look new or particularly clean. The air conditioning remote had no batteries. The shower was clogged, causing water to accumulate.

Another confusing aspect was that the rooms were supposedly connected to a restaurant, but they were managed separately and had no shared administration. We also booked this hotel because it had a restaurant, but unfortunately, they were not actually connected. It felt like there were three different businesses operating in the same place, which made everything feel quite disorganized.

In the end, this "hotel" felt like just a room with a bed, with no one around to introduce the place or its amenities. The atmosphere wasn’t welcoming, and we felt quite lonely during our stay.

Once booked there was no one to meet us or open a door. From outside it looks like an old dusty prison or ghost town. After several messages and attempts by phone a security guard let us in. If you leave the site you have to go out a back door thru a b7siness yard and to return you bang on thr gate until thr guard opens the back gate again. They didnt remember to make enough fruit cups at breakfast so everyone else got one but us.

Staff largely absent, Wi-Fi and hot water not working consistently