Khan Palace

Hotels
8.1 (46 reviews)
Проспект Б. Саттарханова 41, Туркестан, Kazakhstan , Türkistan , kz

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Clean and comfortable rooms
Cons:
Lack of elevators
Breakfast not ready on time
Location on outskirts with no nearby dining

Categories

Cleanliness
8.4
Room facilities were clean and comfortable.
Service
8.4
Standard quality for this hotel tier.
Location
7.4
Location is not ideal, as it is on the outskirts with no nearby dining options.
Room Quality
8.4
Room facilities were clean and comfortable.
Amenities
8.4
Standard quality for this hotel tier.
Value for Money
8.4
Standard quality for this hotel tier.
Food and Beverage
7.4
Breakfast was not prepared on time, which caused issues.
Overall Experience
8
Mixed experience with good room quality but issues with location and food service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:59

Property Description

Luxurious 4-Star Accommodation
Experience top-notch hospitality at Khan Palace in Türkistan. Enjoy the convenience of a shared lounge, a restaurant, and a bar during your stay. Benefit from amenities such as a tour desk, luggage storage, and complimentary WiFi.

Comfortable Rooms and Excellent Service
Relax in air-conditioned rooms equipped with modern essentials like a flat-screen TV, kettle, and free toiletries. The attentive staff offers room service, currency exchange, and a 24-hour front desk for your comfort.

Exciting Activities and Convenient Location
Explore Türkistan's beauty with activities like hiking, fishing, and cycling available for guests. Situated close to Hazret Sultan International Airport, Khan Palace ensures easy access for travelers.

Book now for an unforgettable stay at Khan Palace!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 46 reviews
Cleanliness: 8.4
Service: 8.4
Location: 7.4
Room Quality: 8.4
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 7.4
Overall Experience: 8
Нурсат • solo_traveller • kz
8
2026-03-02 • via Nuitee
Алмас • family_with_children • kz
10
2026-02-11 • via Nuitee
P
Parviz • extended_group • ru
8
2025-10-17 • via Nuitee
V
Vitalii • couple • kz
8
2025-10-04 • via Nuitee
R
Roman • solo_traveller • kz
8
2025-09-29 • via Nuitee
K
Kozhakhmet • solo_traveller • kz
7
Pros:

Location

Cons:

If they had elevators.

2025-09-08 • via Nuitee
K
Keishi • solo_traveller • jp
7
立地が良くない
Pros:

部屋の設備とかは綺麗で快適だった

Cons:

立地が街の外れで近くに食堂などがなかった　
8時の予定の朝食が準備されず 出発の時間が迫っていて食べられなかった

2025-08-30 • via Nuitee
H
Hidayat • couple • kz
10
2025-08-06 • via Nuitee
A
Alina • couple • kz
10
2025-07-14 • via Nuitee
Бибигуль • extended_group • kz
7
2025-07-05 • via Nuitee
S
Salvatore • solo traveller • it
10
Above my expectations!!!!
Pros:

Very clean place and very helpful people working in that hotel.

Cons:

The location, a little bit far from city center. But in any case the bus stop is right in front of the hotel going to city center.

2025-06-14 • via Nuitee
V
Viktoriya • family with young children • kz
7
Overall ok, but there are other choices with better location
Pros:

Value for money

Cons:

Breakfast with limited choices

2025-05-19 • via Nuitee
E
Eri̇m • young couple • tr
1
Bad
Pros:

Good place and Good room

Cons:

They dont have hot water to bath. And the workers comes in the room without permission. İt was very strange.U are waking up and see someone inside. They are opening ur room's Dior with their keys when U are in.
İ never seen this type of hotel.
Never book this hotel.NEVER!!!

2025-03-14 • via Nuitee
Z
Zawadi • solo traveller • kz
8
I had a great stay
2025-02-10 • via Nuitee
A
Alikhan • solo traveller • kz
1
Don’t book this hotel. They will give your room to someone else
Pros:

Nothing. As I said in support chat they did not allow me to stay in there even though I booked a room.

Cons:

Everything. Because I was unable to stay there and had to worry about finding other place 1 before coming

2024-10-27 • via Nuitee
M
Maristila • solo traveller • ph
8
The exceed the limits in my expectation
Pros:

The staffs are friendly, approachable and helpful. 👍

Cons:

None

2024-07-25 • via Nuitee
C
Capt • young couple • ae
6
Pleasant
2024-04-18 • via Nuitee
A
Akhil • solo traveller • in
10
All things are good for those who looking a calm place from city life
Pros:

Location

Cons:

Calm

2024-04-11 • via Nuitee
Z
Zharasbek • review category business travellers • kz
10
I express my gratitude to the hotel staff for the warm welcome.
Pros:

The hotel is located in the new part of the city, almost in the city center. The location is very convenient.
The reception staff are very friendly, despite the fact that I arrived at the hotel late, my reservation was waiting for me. I was pleased that even instead of a standard room they offered me a luxury room. Clean and comfortable hotel

Cons:

In principle, everything suited me. Because as soon as I checked into the hotel I was greeted in a friendly manner at the reception. The hotel is new, clean and spacious. After arriving I rested quietly, the sound of the neighbors was practically inaudible. Very good sound insulation. I recommend this hotel to anyone who wants to come to the historical city of Turkestan.

2024-03-10 • via Nuitee
A
Abylay • review category business travellers • kz
6
Pleasant
2024-02-17 • via Nuitee