The Riviera Hotel & Apartments - Alum Chine

Hotels
8.1 (4017 reviews)
14 Burnaby Road, Alum Chine , Bournemouth , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Dated furniture
Compact rooms

Categories

Cleanliness
7.85
Cleanliness was noted positively, but also mentions of dated conditions lowered the score.
Service
8.35
Consistent mentions of friendly staff across multiple reviews.
Location
8.85
Very positive feedback regarding the central location and proximity to attractions.
Room Quality
7.35
Mixed reviews on room size and condition with notes on compactness and dated furniture.
Amenities
7.85
Positive remarks about the pool and spa, but occasional quality issues.
Value for Money
7.85
Good value for the amenities provided, although some dated aspects were noted.
Food and Beverage
8.35
Breakfast quality received positive comments and value from the bar menu.
Overall Experience
8.35
Guests generally enjoyed their stay and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:50

Property Description

Scenic Retreat by the Bay

Leisure Facilities
The Riviera Hotel offers a serene escape with a hot tub, indoor pool, and a small studio gym. Relax and rejuvenate while enjoying the peaceful surroundings.

Sea-View Balconies
Indulge in breathtaking views from the comfort of your room. Many bedrooms feature balconies overlooking the sea, providing the perfect backdrop for a tranquil getaway.

Award-Winning Dining
Treat your taste buds at the Cunarder Conservatory Restaurant, offering a modern twist on classic British dishes. Delight in seasonal menus with stunning sea views.

Experience a blend of relaxation and entertainment at Riviera Hotel & Apartments - Alum Chine. Book now for a memorable stay!

Important information:

Full payment is required upon arrival, unless you have booked an advance purchase booking - then this will need to have been paid for in advance.

Please note that this property can accommodate dogs but will not accommodate other types of pets.

Please note that dogs will incur an additional charge of GBP 15 per night.

Please note that a maximum of 2 dogs is allowed per room.

Dogs are not permitted in QE2 and Honeymoon Suite or food service area 'Cunarder Restaurant'.

Children aged 14 years can stay free of charge when using existing bedding. Children over 14 are classed as adults.

Extra beds and children cannot be accommodated in double rooms.

When checking in, all guests who have prepaid for their bookings must show the card used at the reception desk.

Please note that room images are representative of the style of each room. We are a large hotel, and each bedroom is of a unique shape and size, so the room you book may not be identical to the images shown.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 4017 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.85
Room Quality: 7.35
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.35
D
Doris • solo_traveller • gb
9
Great location and lovely stay
Pros:

Very clean and tidy. Bed is comfy. Breakfast is good and good value. Location excellent close to the beach and Westbourne. Ideal for my coach ride from London for a weekend break.

Cons:

Walls are thin. Quite a bit of noise from neighbouring rooms on Saturday. But much quieter on Sunday as most guests have checked out. Also the tea/coffee making area with kettle is far from the shelf where the actual tea & coffee is.

2026-10-16 • via Nuitee
S
Sarah • couple • gb
10
Excellent
Pros:

All the staff were friendly and went above and beyond to make our stay special . The hotel was lovely and clean . The food was excellent. The pool and spa bowl was an added bonus which was enjoyed.

Cons:

Nothing

2026-10-16 • via Nuitee
A
Anikirgar • solo_traveller • gb
5
Reception team lovely , food terrible, cleaners arrogant
Pros:

Lovely seaview
Plenty tea and coffee

Cons:

Food - sandwich in bar was served on stale bread
Cream tea was brought out with an open half used small plastic portion of cream.

Cleaners, coming to work loudly speaking indian on mobiles then playing indian music so loudly when cleaning room next door to us at 9 am approx on s Sunday morning, did not care at all.

2026-10-15 • via Nuitee
H
Helen • couple • nz
8
We decided to stay a second night.
Pros:

Convenient to beach and walks. It was comfortable.

Cons:

Not a dislike but it is an older place.

2026-10-15 • via Nuitee
M
Mark • couple • gb
10
Excellent. Lovely helpful staff
Pros:

Very clean

Cons:

Nothing

2026-10-14 • via Nuitee
D
David • extended_group • gb
8
Great location for our needs
Pros:

Staff are brilliant as was breafcast and evening meal

2026-10-12 • via Nuitee
S
sands • solo_traveller • gb
8
Decent hotel, perfect staff
Pros:

Staff were truly excellent

Cons:

Parts felt a little grubby

2026-10-12 • via Nuitee
S
Susan • solo_traveller • gb
10
2026-10-12 • via Nuitee
C
Christian • solo_traveller • gb
6
Pros:

Downstairs nice, great deal of money has been spent refurbishing the pool etc but lacks the luxury feel, more like a plaster over a wound

Room was very small, with a tiny noisy bed. Bathroom tired, shower over bath was weak and grout looked like chewing gum.

Massive dusty book to welcome you, which highlighted the dust and didnt give current info such as the restaurant deals or menu.

No maintenance checks in place as I am sure the little issues would ve picked up.

2026-10-11 • via Nuitee
L
Louisa • solo_traveller • gb
7
Bargain!
Pros:

Value for money & friendly staff

Cons:

Little bit dated.

2026-10-11 • via Nuitee
A
Anna • solo_traveller • gb
7
Welcoming staff, clean and tidy.
Pros:

Friendly staff, free parking, easy to find. Good breakfast, lots of choice.

Cons:

The shower didn’t work but the staff were brilliant and sorted it in 20 mins.

2026-10-11 • via Nuitee
A
ace • couple • gb
8
good hotel good staff good amenities good location value for money
Pros:

room was good and had a balcony staff were very good breakfast was excellent value for money location was good but 15minute walk to beach you roll down going but coming back is strenuous climb

Cons:

no air conditioning wen booking thought booked room with walk in shower but we had a bath one and was not good at all as shower had no power need to have the walls /doors sound proof as was disturbing to hear music and loud voices at night time

2026-10-11 • via Nuitee
B
Bell • solo_traveller • gb
10
2026-10-11 • via Nuitee
L
Laura • family_with_children • gb
8
2026-10-10 • via Nuitee
D
David • solo_traveller • gb
8
2026-10-10 • via Nuitee
S
Sue • solo_traveller • gb
7
Pleasant but poor shower facilities.
Pros:

The location is excellent, staff were helpful. Breakfast was good. Overall experience was good but it was let down by the bathroom.

Cons:

Cleanliness was mainly good but some things had clearly not been cleaned in some time, eg tv remote. It was really let down by the bathroom, there was very little water from the shower which made for a very slow shower with everything extremely slippy. Shower mats were not available in the room, they were available from reception but you need to know that in advance!

2026-10-09 • via Nuitee
B
BRIAN • couple • gb
9
Very happy and would stay again
Pros:

Everything. Great Breakfast. Friendly staff. Good evening menu

Cons:

Nothing

2026-10-07 • via Nuitee
M
Mick • solo_traveller • gb
9
Pros:

Food and drink

Cons:

Room was tired, facilities although quirky could be improved

2026-10-07 • via Nuitee
K
Karen • extended_group • gb
1
2026-09-19 • via Nuitee
P
Paul • solo_traveller • gb
8
Pros:

Lovely hotel, comfortable bed, swimming pool, good breakfast 😁

Cons:

Location not the best, 10 mins walk down hill to beach, then up hill on way back, 😧

2026-09-19 • via Nuitee