The Riviera Hotel & Apartments - Alum Chine

Hotels
8.1 (3503 reviews)
14 Burnaby Road, Alum Chine , Bournemouth , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Dated furniture
Compact rooms

Categories

Cleanliness
7.85
Cleanliness was noted positively, but also mentions of dated conditions lowered the score.
Service
8.35
Consistent mentions of friendly staff across multiple reviews.
Location
8.85
Very positive feedback regarding the central location and proximity to attractions.
Room Quality
7.35
Mixed reviews on room size and condition with notes on compactness and dated furniture.
Amenities
7.85
Positive remarks about the pool and spa, but occasional quality issues.
Value for Money
7.85
Good value for the amenities provided, although some dated aspects were noted.
Food and Beverage
8.35
Breakfast quality received positive comments and value from the bar menu.
Overall Experience
8.35
Guests generally enjoyed their stay and expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:50

Property Description

Scenic Retreat by the Bay

Leisure Facilities
The Riviera Hotel offers a serene escape with a hot tub, indoor pool, and a small studio gym. Relax and rejuvenate while enjoying the peaceful surroundings.

Sea-View Balconies
Indulge in breathtaking views from the comfort of your room. Many bedrooms feature balconies overlooking the sea, providing the perfect backdrop for a tranquil getaway.

Award-Winning Dining
Treat your taste buds at the Cunarder Conservatory Restaurant, offering a modern twist on classic British dishes. Delight in seasonal menus with stunning sea views.

Experience a blend of relaxation and entertainment at Riviera Hotel & Apartments - Alum Chine. Book now for a memorable stay!

Important information:

Full payment is required upon arrival, unless you have booked an advance purchase booking - then this will need to have been paid for in advance.

Please note that this property cannot accommodate hen and stag parties.

Dogs can be accommodated for a £10 charge per night. Dogs are not permitted in the QE2 Suite and Honeymoon Suite or food service area. Please contact the property for more information.

Children under the age of 14 are included in the price under the relevant family rooms. Children over 14 are classed as adults. Extra beds/ children cannot be accommodated in double rooms.

When checking-in, all guests that have pre-paid for their bookings must show the card used at the reception desk.

Please note that room images are representative of the style of each room, We are a large hotel and each bedroom is of a unique shape and size so the room you book may not be identical to the images shown.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 3503 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.85
Room Quality: 7.35
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 8.35
Overall Experience: 8.35
L
Linda • couple • gb
9
2026-03-21 • via Nuitee
S
Susan • family_with_children • gb
10
Lovely place to stay beautiful views
Pros:

Really nice rooms,exceptionally clean really helpful and friendly staff

Cons:

Would have like to be told about the lack of working spa.

2026-03-21 • via Nuitee
M
Mark • solo_traveller • gb
8
Absolutely fine for one night stay
Pros:

Good location, could walk down to beach, parking available in front of hotel, clean room, balcony with sea view, good breakfast

Cons:

Plug sockets in room not working for some reason, some minor noise through walls (coach party was staying)

2026-03-20 • via Nuitee
M
Matthew • extended_group • gb
9
2026-03-20 • via Nuitee
P
Paul • couple • gb
8
Good but could have been so much better
Pros:

Very clean and tidy room and Hotel. Breakfast was excellent.

Cons:

We could have been told that there was a wedding party booked for the night we were staying.
Our room was right over the function suite and we were treated to loud music from 9pm till late which we really did not want. We could have been offered a room at the other end of the Hotel. £120 a night was fine if you can actually get some sleep but not so if you are kept awake for hours with loud music.
If we would made aware of this when we booked or checked in then we would have made alternative arrangements.

2026-03-19 • via Nuitee
C
Caroline • couple • gb
10
Pros:

Everything will definitely book again and recommend

Cons:

Nothing

2026-03-17 • via Nuitee
L
Lee • couple • gb
7
Pleasant, but could of been better
Pros:

Good location, on site parking, clean and I was lucky enough to have a room with a balcony and sea view

Cons:

I called the hotel two days before my arrival as I had one or two queries and add a bottle of Prosecco to the room for my wife’s birthday, but I never got a return call. Also on arrival at reception there was two employees at the desk. one lady was clearly busy working checking Someone else in, but the gentleman took a good five minutes before noticing me as he seemed to be busy on his phone texting trying to hide the fact he was doing so, but not doing a very good job. I also then asked about booking into the leisure facilities and use the swimming pool and Jacuzzi and was told it’s only the pool today that Jacuzzi is out of service. No apologies given or explanation as to why we had come for a chilled weekend and was looking forward to a little swim but more importantly and chill in the Jacuzzi. The Room it self was nice, clean and warm and quiet. breakfast was reasonable. I’ve had worse and then I’ve had better.

2026-03-16 • via Nuitee
S
sandra • couple • gb
8
2026-03-16 • via Nuitee
C
Cheryl • family_with_children • gb
8
Pros:

Bar area, restaurant area, food was of a good quality, staff, table tennis, pool table, pool (albeit cold)

Cons:

Jacuzzi wasn't working, pool showers were cold, very 'tired' in some places but happy with stay overall.

2026-03-15 • via Nuitee
M
matthew • solo_traveller • gb
10
Pros:

Very nice hotel very helpful staff

2026-03-15 • via Nuitee
T
Terry • couple • gb
8
2026-03-14 • via Nuitee
W
Witt • couple • gb
10
Pros:

The room was very clean, great section for tea/coffee with biscuits. Bathroom was clean, the liquid soap and shower gel was lovely. I got a room with a balcony and sea view, had some chairs outside which were nice. Very closed off and safe as i had my toddler with me. Me and my toddler really enjoyed the swimming pool (even though water was a little cold!), it was a very clean quiet area, just me and my son in the pool in the morning, and changing rooms had everything. Towels were supplied. Felt very safe in my room and the swimming area had a code so nice and closed off. Reception staff were so kind from the moment I got there to the moment I left, even playing peek-a-boo and making my son laugh😊 Room service was great and very quick. Breakfast had a big selection and was hot and fresh, the restaurant staff were lovely and even offered to help me dish up food as I had my son on my hip. Overall I had such a lovely time, thank you for having us and making us feel welcome!

2026-03-13 • via Nuitee
A
andrew • family_with_children • gb
7
2026-03-12 • via Nuitee
T
Tracy • couple • gb
4
Not amazing
Pros:

Breakfast as always, is lovely.

Cons:

The mattress needs replacing - terrible to sleep on. Pillows are awful too!
No water pressure, could not even wash my hair as there was not enough water coming out of the shower to do anything with.
No hot tub as advertised on the website.

2026-03-10 • via Nuitee
K
Kapp • family_with_children • gb
8
Clean hotel with good facilities and friendly staff. Well located
Pros:

The staff were very friendly and helpful. General level of decor was good although quite tired in places. Pool was good but a huge shame that the Spa Pool was closed.

Cons:

Attention to the area of the hotel that are worn out and broken would really help

2026-03-09 • via Nuitee
M
Marita • couple • fr
9
2026-03-09 • via Nuitee
I
Imola-Beata • solo_traveller • ro
8
Pros:

It's really near to the beach and I was lucky to have some sunny days. There is a pool a the hotel you can use and the breakfast spread was good, too.

Cons:

The hote is a bit old, but it didn't bother me.

2026-03-09 • via Nuitee
M
Mihai • family_with_children • gb
8
Pros:

I stayed at the Riviera Hotel with my wife and 8 month old daughter. The staff were very nice and attentive for the duration of the stay, the location of the hotel is good , only a 10 minute walk from the beach. The room was clean, carpet was spotless which is important when you have an 8 month old crawling around. Having access to an on site swimming pool is also great, although the jacuzzi was out for maintenance during my stay.

Cons:

I think some aspects off the hotel could do with a small refresh as they are starting to show their age.

2026-03-09 • via Nuitee
T
Tay • solo_traveller • gb
10
Pros:

I only went there for N' track railroad convension

2026-03-08 • via Nuitee
W
Wayne • solo_traveller • gb
8
Great place fantastic value for money.
Pros:

Great location, clean and great value for money had everything you needed.

Cons:

Could do with some updating. Perfectly clean was perfect for what I wanted.

2026-03-07 • via Nuitee