Hoàng Grand

Hotels
7.2 (6 reviews)
Khu 9 tt Cái Rồng huyện Vân Đồn tỉnh Quảng Ninh 5 , Cái Rồng , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Cons:
No 24-hour reception — left outside in rain from ~2:45am until ~6:30am
Rude and dismissive staff; staff grabbed guest's arm and laughed when asked to stop
Room had mold/toxic air and high humidity causing physical symptoms
Staff tried to charge extra for switching rooms; poor handling at check-out

Categories

Cleanliness
5
Room reported as having mold, very humid and causing physical symptoms (nose/eyes) — cleanliness issues noted in review.
Service
4
Staff described as rude, dismissive of medical concerns, demanded extra payment for room change and physically grabbed the guest's arm; poor staff handling reported.
Location
9.9
Standard quality for this hotel tier
Room Quality
4.5
First room reported to have toxic air (mold/humidity) that caused physical illness; room quality flagged as problematic.
Amenities
9.9
Standard quality for this hotel tier
Value for Money
9.9
Standard quality for this hotel tier
Food and Beverage
9.9
Standard quality for this hotel tier
Overall Experience
4.5
Described as the "worst experience" with no 24-hour reception (left outside in rain for hours), rude/unhelpful staff, and health-impacting room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-04 10:30

Property Description

Beachfront Accommodation: Hoàng Grand in Cái Rồng offers a 1-star beachfront stay with stunning sea views and convenient access to Tu Phat Beach and nearby attractions.

Comfortable Rooms: The air-conditioned rooms at Hoàng Grand feature modern amenities including a flat-screen TV, free WiFi, and private bathrooms with complimentary toiletries, ensuring a comfortable and relaxing stay.

Convenient Facilities: Guests can enjoy the shared lounge, terrace, and restaurant on-site, as well as guidance from the 24-hour front desk staff for a hassle-free experience.

Experience seaside tranquility and exceptional service at Hoàng Grand. Book your stay now for a memorable beach getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.2
Based on 6 reviews
Cleanliness: 5
Service: 4
Location: 9.9
Room Quality: 4.5
Amenities: 9.9
Value for Money: 9.9
Food and Beverage: 9.9
Overall Experience: 4.5
M
Mike • solo_traveller • nl
1
Worst experience in Vietnam so far.
Pros:

To be honest, nothing.

Cons:

There was no 24-hrs reception. Stond outside in the rain from 2;45am till over 6:30am..

The staff was rude, didn't took me serious when I had serious physical issues, wanted to make me pay more for switching rooms (I needed to switch because my first room was definately having toxic Air, like mold, very humid and bad for nose and eyes) 1 day later my body is still recovering.

During switching rooms she was very unpatient and even grabbed my arm multiple times "to make me hurry up".
When I asked the lady why she was so rude and if she could stop touching me, she just laughed and walked away.

During check-out she didn't say a single thing.

2026-09-19 • via Nuitee
P
Phạm • solo_traveller • vn
7
2026-06-25 • via Nuitee
H
Hằng • family_with_children • vn
9
2025-08-11 • via Nuitee
P
Penelope • solo_traveller • au
7
2025-07-16 • via Nuitee
P
Philipp • young couple • de
6
Pleasant
Pros:

Simple hotel has all the necessary thingd and water refill in the lobby. Bathroom was big.

Cons:

Prive value is really bad for vietnam standards. Hosts were not really friendly seemed more annoyed to having guests than happy. Also hard to fiend them nobody was in the lobby when we arrived.
Some ants in the room.
And the harbour there is not the one to go to the islands! (We didnt know).

2024-09-05 • via Nuitee
H
Healey • solo traveller • au
7
Passable
Pros:

Staff were very friendly. Room had the essentials- bed-hard beds, bathroom, air-conditioning, and great for me a kettle.

Cons:

There was no room service. I had to request clean towels and buy water down the street. I found the room stuffy without a window and there were tiny bugs like ants but smaller near the kettle.no fridge.

2023-09-18 • via Nuitee
S
Sławomir • young couple • be
7
Not recommend
Pros:

The room and the bathroom in general were OK (apart from the bucket).

Cons:

1. The hotel is not where it is indicated on the Booking map. It is actually not in the center, but near the ferry terminal. Due to this incorrect indication, we spent 40 minutes looking for it.
2.When we finally found it, there was nobody at the reception (in the middle of the day). We waited some time, and then started calling, to no effect. Finally we went up the floors and found a woman (cleaner?). She spoke no English. A young man came by, with very limited English as well. None of them was actually very polite. It took in total 40 minutes before we actually checked in.

There was a dripping shower and bucket (for the water) in the bathroom.

2022-11-06 • via Nuitee