Maxx Phnom Penh Downtown By H World

Hotels
MAXX
8.9 (92 reviews)
No.67, Street 105, Sangkat Beong Prolet , Phnom Penh , kh

Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent staff
Caring service
Cons:
Poor service attitude
Breakfast quality issues

Categories

Cleanliness
8.35
Service quality attitude noted negatively.
Service
9.85
Excellent and caring staff. Special mention to Stephen. Attentive and efficient.
Location
8.85
Standard quality for this hotel tier.
Room Quality
8.85
Standard quality for this hotel tier.
Amenities
8.85
Standard quality for this hotel tier.
Value for Money
8.85
Standard quality for this hotel tier.
Food and Beverage
8.35
Breakfast could be improved and be more international.
Overall Experience
9.25
Overall good experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:01

Property Description

Modern & Luxurious Accommodation:
Experience modern and luxurious accommodation at Marco Polo Hotel in Phnom Penh. The air-conditioned rooms offer city views and are equipped with amenities like a flat-screen TV, minibar, and en suite bathroom for a comfortable stay.

Convenient Location:
Strategically situated near Naga World Shopping Centre and Tuol Sleng Genocide Museum, Marco Polo Hotel is the ideal choice for travelers wanting to explore the city. The proximity to Royal Palace, Riverfront Park, and the airport makes it a convenient option for both leisure and business travelers.

Excellent Services:
Enjoy a range of services at Marco Polo Hotel, including a 24-hour front desk, complimentary parking, and a business centre for your convenience. The friendly staff is always ready to assist with luggage storage, currency exchange, and airport transfers, ensuring a hassle-free stay.

Book your stay at Marco Polo Hotel now for a memorable experience in Phnom Penh!

Important information:

The property's food and beverage outlet is currently going through renovation works. The hotel apologize for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$15 per person per night when using an existing bed.
    Adults stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 92 reviews
Cleanliness: 8.35
Service: 9.85
Location: 8.85
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
S
Sara couple at
9
Pros:

Lage war super und die Zimmer groß und sauber!

2026-01-30 via Nuitee
L
Lay couple kh
1
2026-01-27 via Nuitee
S
Sara couple at
9
2026-01-25 via Nuitee
Z
Zxinmou solo_traveller tw
1
Pros:

No

Cons:

服務品質態度

2026-01-20 via Nuitee
K
Kah Hou couple my
9
2025-12-17 via Nuitee
S
SHIEN-KUO solo_traveller tw
10
2025-12-10 via Nuitee
W
WEI couple kh
10
2025-11-20 via Nuitee
M
Mick solo_traveller ca
10
Pros:

Excellent and caring staff. Special mention to Stephen. Attentive and efficient.

Cons:

Breakfast could be improved and be more international.

2025-08-13 via Nuitee
F
Fei Pu couple kh
8
2025-07-27 via Nuitee
J
Jie solo traveller jp
10
Exceptional
2025-06-10 via Nuitee
M
Mick review category business travellers ca
10
Customer service is excellent. Especially Vesna.
Pros:

Helpful and attentive staff. Fast check in and check out.

Cons:

The breakfast restaurant was occasionally overcrowded. A polite sign could be displayed to remind guests to wear appropriate attire (no bath robe or pyjama) and to speak quietly, helping to ensure a pleasant dining experience for everyone.

2025-06-01 via Nuitee
K
Kevin review category business travellers nz
10
Exceptional
2025-05-06 via Nuitee
J
Jozef review category business travellers vn
3
CHINESE hotel in nice down town location
Pros:

Nicely designed hotel and friendly (though not very competent) staff but please note it is a CHINESE hotel that made very limited accommodations for Western travellers

Cons:

strictly CHINESE hotel, despite appearances, so do not expect much extra if you are not

2025-05-01 via Nuitee
M
Ming young couple kh
8
Very good
2025-03-18 via Nuitee
M
Mick review category business travellers sg
8
Very good
Pros:

Spacious and clean room. Friendly and attentive staff.

Cons:

Noisy breakfast environment. Digest a signage in different languages to remind guests to keep their voice level down, especially when using their mobile devices.

2025-01-05 via Nuitee
J
Joan young couple gb
10
Very comfortable . Majority of staff are friendly
Pros:

The breakfast is exceptional

Cons:

N/A

2024-12-15 via Nuitee
B
Boon family with young children my
8
Very good
2024-11-10 via Nuitee
D
Damien young couple au
10
Exceptional
2024-10-12 via Nuitee
F
Fei young couple kh
8
Very good
2024-08-12 via Nuitee
B
Binh solo traveller vn
8
Very good
2024-08-12 via Nuitee