Hotel O River inn Malioboro

terrible conditions of stay. could only stand half a night + money for the remaining unused nights was not returned. - air conditioning does not work, we had nothing to breathe at night, no sink, only one towel for two people, my friend developed an allergy to dust and lasted all night. wanted to check out at 3 am, but there was no one at the reception. my friend even started complications after the allergy, as it was very strong

First of all, the photos you see when booking are severely outdated, or Photoshop has been used extensively to alter the reality of the facilities and aesthetics. From the moment I arrived, I was greeted by a very low-light space, a receptionist who barely spoke 2 words of English, and was given a room that had a musty smell, mold, and humidity spots all over the walls. The paint was chipping from the walls, ants were crawling everywhere, the bedding was in several off-white colors that smelled, and of course, the bathroom had a moldy floor, no soap, no paper, and a broken flush that kept me awake the nights I stayed. Now I immediately contacted booking.com with evidence to claim that there were concerns in this property and the accommodation itself, to maybe work things out; however, after the property asked me what they could do, and I responded, they ghosted me. For 25 days straight, after I messaged the property almost every day, they never got back to me even once. Booking.com wasn't even helpful in mediating, as they kept pushing me to get a written confirmation from the property for a refund of my money, when the property just ignored all forms of communication. I am very disappointed at this for obvious reasons, especially as someone who thought the platform would protect me in case anything happened, now, I'm at a financial loss as I had to book elsewhere for my long trip in Indonesia, and there are no indications of a possible refund for now.

Rooms were not clean, staff was not well-trained and hard to talk to (A/C was broken and had to talk hard to give us another room), no common area even to wait around, and a bit of a walk from Malioboro. I have had much better stay at other OYO hotels.

No toilet paper. No flush working in toilet. Staff not very helpfull.

They didn't serve drinking water and bathing soap or similar,the bed sheets are dirty much

This place was appalling. We arrived to a room that was filthy, including bedsheeds that had beed used. We demanded they change the sheets, to whixh at first, they simply insiated that the sheets we clean. When they finally agreed to replaced the sheets, we found the duvet to be bloodstained and the pillows were mouldy. The staff insisted they couldn't be switched because all were like this. They said it waa thereason they used pillowcases.

The new sheets we were given had fresh blood on them - obviously no concern about safety.

The staff was appalling. The only way to communicate was via translate, and they simply did not care that the hotel waa unfit for habitation. They also smoked in the hallways, despite the "no smoking" sign next to their heads.

DO NOT be fooled by the pictures on this site. They bear no resemblance to reality. This website embarrasses itself by even listing this pathetic excuse for a hotel.