Holiday Inn Washington by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.1 (2828 reviews)
Emerson , Washington , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable bed
Great breakfast
Cons:
Cleanliness issues
High drink prices
Some rooms outdated

Categories

Cleanliness
7.04
Several reviews mention dirty rooms with signs of age, and mould present.
Service
9.01
Consistent praises for friendly and helpful staff.
Location
9.05
Multiple positive mentions regarding the hotel's convenient location.
Room Quality
7.5
Some rooms praised for comfort, but several complaints about run-down appearance.
Amenities
8.03
Free parking, good breakfast options noted, though some items are considered overpriced.
Value for Money
7.49
Good value as a budget option for some, but concerns about drink prices.
Food and Beverage
8.54
Breakfast and dinner well-reviewed, but some inconsistency reported.
Overall Experience
8.11
General satisfaction with the stay, balancing pros and cons mentioned in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:23

Property Description

Convenient Location
Located just off junction 64 of the A1(M), the Holiday Inn Washington is perfectly situated less than 12 miles from Newcastle, Sunderland, and Durham, offering easy access to all three vibrant cities.

Modern Amenities
Enjoy a comfortable stay in air-conditioned rooms equipped with work desks, tea/coffee making facilities, hairdryers, and satellite TV with pay-per-view channels. Stay connected with free Wi-Fi and take advantage of the free on-site parking.

Dining Options
Indulge in modern British cuisine at Traders Restaurant while admiring views of the hotel's grounds. The stylish lounge and bar area offer a variety of dishes throughout the day, and don't forget the convenience of 24-hour room service.

Experience convenience, comfort, and great dining options at the Holiday Inn Washington - book your stay now!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 2828 reviews
Cleanliness: 7.04
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 7.49
Food and Beverage: 8.54
Overall Experience: 8.11
M
Marcelo • solo_traveller • gb
8
Pros:

Good size, modern, and excellent breakfast.

2026-05-16 • via Nuitee
K
King Nob • solo_traveller • gb
7
Pros:

Close to family

Cons:

Didn't get booked in till 5.45pm was a joke realy and 1 tied little girl reception was rude only saying ee very busy

2026-05-15 • via Nuitee
T
Tony • solo_traveller • se
10
Bra
Pros:

Bra

Cons:

Bra

2026-05-14 • via Nuitee
D
DUNCAN • extended_group • gb
7
Very pleasant
Pros:

Friendly staff
Value for money

Cons:

Nothing to speak of

2026-05-13 • via Nuitee
A
alistair • solo_traveller • gb
10
Pros:

Staff were helpful and attentive.

Cons:

Nil

2026-05-12 • via Nuitee
R
Ros • solo_traveller • gb
6
Pros:

Easy to find using GPS. Plenty of parking. Staff were very professional - though as they were busy dealing with a wedding party, service was a little slow.

Cons:

It was a shame that we felt unable to use the bar and reception lounge, due to a loud and busy wedding party having taken over these facilities. There really should have been another area for this away from regular guests.

2026-05-10 • via Nuitee
T
Tabitha • solo_traveller • gb
8
Pros:

Everything I needed in the room and the bed was very comfortable. It was also nice to have a bath in the room. The staff were all very friendly and took a general interest.

Cons:

Some of the fixtures were a little tired looking. Not a lot of outdoor seating.

2026-05-07 • via Nuitee
K
Kathleen • solo_traveller • es
8
Pros:

Nice breakfast, good location for what I needed it for

Cons:

The room could have been a bit warmer the thermostat didn't seem to work.

2026-05-05 • via Nuitee
K
Karen • family_with_children • gb
7
Decent hotel, shame about first room we were offered
Pros:

Breakfast.
The bed.
Location

Cons:

Ist room had not been cleaned from previous occupant but second room provided much better

2026-05-05 • via Nuitee
T
Tracey • family_with_children • gb
10
Very clean and well looked after don’t wanna go home. Breakfast amazing too. Would
Pros:

The shower is amazing

Cons:

Nothing

2026-05-04 • via Nuitee
J
Jas • couple • gb
10
2026-05-04 • via Nuitee
D
Debbie • couple • gb
10
2026-05-04 • via Nuitee
S
Susan • couple • gb
7
As usual staff excellent extremely helpful
Pros:

Excellent staff room spotless slightly noisy

Cons:

New food menu not as good quality as last time we stayed

2026-05-04 • via Nuitee
S
Saurabh • family_with_children • in
10
2026-05-04 • via Nuitee
R
Richard • couple • gb
7
2026-05-04 • via Nuitee
P
Paul • couple • gb
8
Pros:

We liked everything about the hotel it's a very nice and comfortable hotel we always go back 3 or 4 times a year it's that good 👍😊👍

Cons:

Nothing 😐

2026-05-03 • via Nuitee
N
Nancy • couple • gb
9
The hotel was well appointed , the staff were friendly and helpful. It was good value for money
Pros:

Loads of choice for breakfast
Location was excellent for our trip to Beamish Living Museum

Cons:

My poached eggs were lukewarm and the cafetière of coffee was filter coffee and not ground beans

2026-05-03 • via Nuitee
M
Martin • solo_traveller • gb
8
Pros:

Friendly

Cons:

Nowt

2026-05-03 • via Nuitee
T
Tricia • couple • gb
5
Room rather disappointing
Pros:

Very friendly staff. Offered suitable room for pets.

Cons:

Room itself was not very clean. Found a hairclip on the floor and generally not as clean as I am used to at this hotel.

2026-05-03 • via Nuitee
L
lester • couple • gb
7
2026-05-03 • via Nuitee