Holiday Inn Washington by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.1 (2701 reviews)
Emerson , Washington , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable bed
Great breakfast
Cons:
Cleanliness issues
High drink prices
Some rooms outdated

Categories

Cleanliness
7.04
Several reviews mention dirty rooms with signs of age, and mould present.
Service
9.01
Consistent praises for friendly and helpful staff.
Location
9.05
Multiple positive mentions regarding the hotel's convenient location.
Room Quality
7.5
Some rooms praised for comfort, but several complaints about run-down appearance.
Amenities
8.03
Free parking, good breakfast options noted, though some items are considered overpriced.
Value for Money
7.49
Good value as a budget option for some, but concerns about drink prices.
Food and Beverage
8.54
Breakfast and dinner well-reviewed, but some inconsistency reported.
Overall Experience
8.11
General satisfaction with the stay, balancing pros and cons mentioned in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:23

Property Description

Convenient Location
Located just off junction 64 of the A1(M), the Holiday Inn Washington is perfectly situated less than 12 miles from Newcastle, Sunderland, and Durham, offering easy access to all three vibrant cities.

Modern Amenities
Enjoy a comfortable stay in air-conditioned rooms equipped with work desks, tea/coffee making facilities, hairdryers, and satellite TV with pay-per-view channels. Stay connected with free Wi-Fi and take advantage of the free on-site parking.

Dining Options
Indulge in modern British cuisine at Traders Restaurant while admiring views of the hotel's grounds. The stylish lounge and bar area offer a variety of dishes throughout the day, and don't forget the convenience of 24-hour room service.

Experience convenience, comfort, and great dining options at the Holiday Inn Washington - book your stay now!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 2701 reviews
Cleanliness: 7.04
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 7.49
Food and Beverage: 8.54
Overall Experience: 8.11
S
Shannon • couple • gb
5
2026-02-28 • via Nuitee
A
Angela • couple • gb
10
2026-02-28 • via Nuitee
S
Sean • solo_traveller • gb
8
Good hotel but misuse of the limited disabled parking spaces has been experienced on every stay
Cons:

Misuse of the limited disabled parking spaces by guests too lazy to walk a few extra yards. Why allocate these spaces if their use is not regulated ??

2026-02-27 • via Nuitee
A
Adrian • solo_traveller • gb
10
Always a goid stay at Holiday Inn.
Pros:

Clean, not too busy. Ample easy free parking easy to access. Nice decor.

2026-02-26 • via Nuitee
J
Joan • couple • gb
10
Pros:

Excellent breakfast

Spacious lounge area
Friendly helpful staff

Cons:

Nothing

2026-02-25 • via Nuitee
M
Marc Willis • couple • gb
2
2026-02-25 • via Nuitee
B
Brass • couple • gb
8
Pros:

Spacious room.
Good breakfast.

2026-02-25 • via Nuitee
S
Stephanie • solo_traveller • gb
10
Enjoyable and felt I was well looked after.
Pros:

It was welcoming, friendly and the rooms were clean.

Cons:

Only the four steps to the new wing… difficult with my heavy case!

2026-02-24 • via Nuitee
N
nicole • couple • gb
10
2026-02-24 • via Nuitee
P
Peter • couple • gb
3
Seen better days
Pros:

Good value for money

Cons:

The bedding must have been washed in something that irritated both me and my girlfriends skin , very itchy .

2026-02-23 • via Nuitee
J
JK • couple • th
10
2026-02-23 • via Nuitee
J
JK • couple • th
10
2026-02-23 • via Nuitee
J
JK • couple • th
10
2026-02-23 • via Nuitee
S
Sinead • family_with_children • gb
10
Welcoming, comfortable and spotless.
Pros:

Friendly welcoming staff, especially towards children.

Cons:

Nothing

2026-02-22 • via Nuitee
H
hobbs • family_with_children • gb
5
Cons:

Over priced for shabby looking hotel and charged an additional £15 to have our dog stay with us

2026-02-22 • via Nuitee
B
Bomber16011988 • family_with_children • ie
1
2026-02-14 • via Nuitee
S
Steve • family_with_children • gb
8
Nice warm comfortable room, looking a bit tired but excellent price
Pros:

The breakfast and the service at breakfast

Cons:

The unclean toilet bowl on arrival and the time waited for someone to clean it ... when that failed through lack of staff and we called again to ask why no one had cone to us we were moved to the room next door

2026-02-13 • via Nuitee
P
Paul • couple • gb
9
2026-02-13 • via Nuitee
M
Mark • family_with_children • pl
9
Nice relaxed stay
Pros:

Bed was comfortable..breakfast was nice .

Cons:

Would of liked two double beds in room..sofa bed was hard.should really be sleeping on a bed for that price was the only negative thing we had on our stay.

2026-02-13 • via Nuitee
J
James • couple • gb
8
2026-02-13 • via Nuitee