Holiday Inn Washington by IHG

Hotels
Holiday Inn Hotels & Resorts
8.1 (2701 reviews)
Emerson , Washington , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable bed
Great breakfast
Cons:
Cleanliness issues
High drink prices
Some rooms outdated

Categories

Cleanliness
7.04
Several reviews mention dirty rooms with signs of age, and mould present.
Service
9.01
Consistent praises for friendly and helpful staff.
Location
9.05
Multiple positive mentions regarding the hotel's convenient location.
Room Quality
7.5
Some rooms praised for comfort, but several complaints about run-down appearance.
Amenities
8.03
Free parking, good breakfast options noted, though some items are considered overpriced.
Value for Money
7.49
Good value as a budget option for some, but concerns about drink prices.
Food and Beverage
8.54
Breakfast and dinner well-reviewed, but some inconsistency reported.
Overall Experience
8.11
General satisfaction with the stay, balancing pros and cons mentioned in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:23

Property Description

Convenient Location
Located just off junction 64 of the A1(M), the Holiday Inn Washington is perfectly situated less than 12 miles from Newcastle, Sunderland, and Durham, offering easy access to all three vibrant cities.

Modern Amenities
Enjoy a comfortable stay in air-conditioned rooms equipped with work desks, tea/coffee making facilities, hairdryers, and satellite TV with pay-per-view channels. Stay connected with free Wi-Fi and take advantage of the free on-site parking.

Dining Options
Indulge in modern British cuisine at Traders Restaurant while admiring views of the hotel's grounds. The stylish lounge and bar area offer a variety of dishes throughout the day, and don't forget the convenience of 24-hour room service.

Experience convenience, comfort, and great dining options at the Holiday Inn Washington - book your stay now!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 2701 reviews
Cleanliness: 7.04
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 7.49
Food and Beverage: 8.54
Overall Experience: 8.11
A
Anne solo_traveller gb
9
2026-04-25 via Nuitee
V
Vanessa solo_traveller gb
7
2026-04-22 via Nuitee
S
Stephen family_with_children gb
9
Enjoyable
Pros:

Comfortable room, friendly service

Cons:

Toilet seat would not stay up without holding. Surprised to be informed that breakfast was not included.

2026-04-22 via Nuitee
S
Stobbart solo_traveller gb
10
Pros:

Staff very friendly helpfull, polite, make you fewl welcome

Cons:

Wery helpful

2026-04-20 via Nuitee
M
Michael solo_traveller gb
8
2026-04-20 via Nuitee
C
CameronMac solo_traveller gb
9
2026-04-20 via Nuitee
S
stephanie family_with_children gb
3
Pros:

Friendly staff. Food was good.

Cons:

Room was not very clean. Sofa bed for a family room meant there was no space. A really loud high pitch noise kept coming from the radiator.

2026-04-19 via Nuitee
F
Fabrizio family_with_children ch
8
Good Hotel & Friendly stuff
Pros:

Very friendly stuff. Simple checkin procedure. Parking right next to the hotel. Great fit for a short stop.

2026-04-15 via Nuitee
P
Piotr solo_traveller gb
5
Good location, ok breakfast and dinner, poor gym, tv glitched
Pros:

Location

Cons:

Tv glitched
Gym desparetly needs upgrade

2026-04-13 via Nuitee
R
Robert solo_traveller gb
8
2026-04-13 via Nuitee
J
Julie family_with_children gb
10
Great location for travel but quiet enough for a good night's sleep. Lots of breakfast choices too.
Pros:

The staff on the check in and in the restaurant were very friendly. The breakfast was good, with a great selection. The room had lovely views, the bed was comfortable and despite being close to a good road network, the location was very quiet.

Really enjoyed my stay and had a good night's sleep.

Cons:

No recommendations, everything was good.

2026-04-13 via Nuitee
E
Ellie-mae family_with_children gb
10
Lovely breakfast definitely recommend
Pros:

Staff were so polite and lovely

2026-04-12 via Nuitee
S
Sarah family_with_children gb
8
Very good value
Pros:

The staff were very helpful and friendly . Beds comfortable and plenty of towels for room. Shower bits smelt very nice. Good check out time. Breakfast was very good

Cons:

Hotel a little tired, and had to ask for extra pillows in room but staff were very quick to get them for us.

2026-04-12 via Nuitee
J
John couple gb
8
Pros:

Location was very good close to the A1. Room was functional but very clean. Good breakfast.

Cons:

Room a bit “tired” and bed uncomfortable as well used. TV remote didn’t work

2026-04-10 via Nuitee
M
Michelle family_with_children gb
10
Fabulous hotel with lovely staff, rooms, food.
Pros:

It’s a great place to stay near to so many places like Beamish which is why we stayed. The staff are all really nice and helpful. The breakfast is also brilliant with plenty of choice. We also had other meals there and they were all superb too. Definitely good value for money.

Cons:

Nothing. Room is a decent size along with a large shower. Food is superb.

2026-04-10 via Nuitee
M
Michael family_with_children gb
8
Very comfortable and convenient
Pros:

Very good meals in evening, good choice of menu. Breakfast was very good.
Reception staff excellent and informative.

Cons:

One night in the restaurant we were ignored after finishing our main course, no-one came to see if we wanted a dessert so we paid and left.

2026-04-08 via Nuitee
M
michael couple gb
9
2026-04-08 via Nuitee
M
michael couple gb
9
2026-04-08 via Nuitee
M
Mark couple gb
7
Pros:

Restaurant and Staff

Cons:

No heat in room or corridor - seem to be in basement !!

2026-04-07 via Nuitee
M
MaxiKaz extended_group pl
8
2026-04-07 via Nuitee