Hotel Casa Ortiz

Hotels
9.1 (30 reviews)
Ninos Heroes 450 , Ciudad Valles , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good location
Great value for money
Cons:
Dirty pool
Lacking storage furniture in rooms

Categories

Cleanliness
8.36
The pool was noted to appear a bit dirty, impacting overall cleanliness.
Service
9.83
Standard quality for this hotel tier, with no negative comments on service.
Location
9.37
Positive sentiment regarding the location from guests.
Room Quality
9.32
Guests praised the spacious and comfortable rooms.
Amenities
8.35
Amenities were satisfactory, but could be improved.
Value for Money
9.31
Good quality for the price, indicated by the positive comments.
Food and Beverage
8.86
Standard quality for this hotel tier, as food and beverage comments were absent.
Overall Experience
9.43
Overall experience was well-received with multiple positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:59

Property Description

Luxurious Accommodation
Hotel Casa Ortiz, a 5-star property in Ciudad Valles, offers a lavish stay with spacious rooms featuring modern amenities including flat-screen TVs and free toiletries. Some rooms even come with a convenient kitchen setup for added comfort.

Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or take a leisurely stroll in the well-maintained garden. The hotel's serene ambiance provides the perfect setting for a peaceful retreat after a day of exploring Tamul Waterfalls, located just 46 km away.

Convenience at Your Fingertips
From a 24-hour front desk to a helpful tour desk, Hotel Casa Ortiz ensures a seamless stay for all guests. With free WiFi and family rooms available, this hotel caters to the needs of every traveler.

Ready to experience luxury and comfort in Ciudad Valles? Book your stay at Hotel Casa Ortiz now.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 30 reviews
Cleanliness: 8.36
Service: 9.83
Location: 9.37
Room Quality: 9.32
Amenities: 8.35
Value for Money: 9.31
Food and Beverage: 8.86
Overall Experience: 9.43
R
Ruben • extended_group • co
9
Pros:

Servicio fantastico y todo muy comodo. Volveria y lo recomendaria

Cons:

todo bien

2026-01-19 • via Nuitee
S
Shelley • couple • ca
7
Pros:

The hotel is comfortable and the rooms are a good size, there was no hair dryer or coffee maker in the room. We did not use the pool as it was quite merky however the area around the pool had nice chairs and tables. The restaurant across the street Kapul was great for meals.

2026-01-12 • via Nuitee
P
patrick • family_with_children • pt
10
Pros:

Tout était parfait

2025-12-21 • via Nuitee
A
Alfonso • solo_traveller • mx
9
Pros:

Instalaciones. Calidad precio

2025-11-20 • via Nuitee
J
Jorge • couple • mx
10
Recomendado
Pros:

La ubicación y la recamara muy amplia

Cons:

La piscina se veía un poco sucia

2025-11-10 • via Nuitee
O
Oscar • family_with_children • mx
9
Placentera y Feliz
Pros:

Lo confortable de la habitación y su limpieza

Cons:

Hace falta un mueble que tenga cajones para guardar ropa.

2025-09-19 • via Nuitee
J
Jose Beder • family_with_children • mx
10
Pros:

La amplitud y limpieza de la habitación

Cons:

Todo excelente

2025-09-08 • via Nuitee
I
Ibarra • couple • mx
8
2025-08-10 • via Nuitee
I
Irma • group • de
10
Exceptional
2025-02-14 • via Nuitee
A
Abelardo • group • us
10
Exceptional
2024-11-27 • via Nuitee
B
Barry • young couple • mx
7
Good
2024-11-19 • via Nuitee
R
Rico • young couple • us
10
Exceptional
2024-07-31 • via Nuitee
N
Ninfa • solo traveller • mx
10
Exceptional
Pros:

It was very comfortable, very clean

Cons:

Reception closes at night. You need to make a phone call and wait for them to open the doors.

2024-06-17 • via Nuitee
J
Jorge • young couple • mx
10
Exceptional
2024-06-16 • via Nuitee
D
Diana • young couple • us
8
Very good
2024-06-03 • via Nuitee
M
Marcos • review category business travellers • us
9
Superb
2023-10-10 • via Nuitee
R
Reyna • young couple • us
10
Exceptional
2023-07-13 • via Nuitee
M
Mike • family with young children • ca
9
Superb
2023-06-28 • via Nuitee
L
Leslie • young couple • us
10
Exceptional
2023-06-10 • via Nuitee
C
Cynthia • family with young children • us
5
Passable
2023-06-05 • via Nuitee