Okako Hotel

Hotels
Independent
9 (1023 reviews)
Iztueta 7, San Sebastián, Gipuzkoa, 20001 , San Sebastián , ES

Facilities

Offsite parking discounted rates available
Free WiFi
Luggage storage
Elevator
Front desk (limited hours)
Smoke-free property
Tours/ticket assistance
Self parking (surcharge)
Offsite parking discounted rates available
Covered parking

Review Highlights

Pros:
Exceptional service
Great location
Nice amenities
Cons:
Limited breakfast options
Some cleanliness issues

Categories

Cleanliness
8.39
Mention of cleanliness being acceptable but some reviews indicate areas not cleaned.
Service
9.86
Consistently highlighted as exceptional and friendly across multiple reviews.
Location
9.4
Numerous mentions of excellent and convenient location.
Room Quality
8.35
Some rooms described as small but generally cozy and suitable.
Amenities
8.88
Good amenities available including free snacks and drinks.
Value for Money
9.34
Good value for the quality and location offered.
Food and Beverage
8.39
Lack of traditional breakfast options mentioned, but complimentary items provided.
Overall Experience
9.36
Overall positive sentiments, with many reviews indicating a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:53

Property Description

Discover the charm of Okako Hotel, your perfect getaway in San Sebastián!

Modern Comforts
Unwind in one of our 12 thoughtfully designed guestrooms, featuring cozy beds with down comforters, flat-screen televisions, and complimentary wireless internet to keep you connected throughout your stay.

Convenience at Your Fingertips
Our convenient amenities include tour/ticket assistance, luggage storage, and an elevator for easy access. Self-parking options are available for those driving.

Prime Location
Located just a short walk from the iconic Concha Beach and Zurriola Beach, you’ll find yourself surrounded by the vibrant attractions of San Sebastián, including the historic San Ignacio Church and the cultural allure of the Kursaal Congress Centre.

Escape to Okako Hotel for an unforgettable experience and book your stay today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

9
Based on 1023 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
J
Jenny couple gb
9
It’s a lovely little hotel ideal for exploring the wonderful city of San Sebastián!
Pros:

Comfortable bed. Great location. Very clean.

Cons:

Nothing I didn’t like.

2026-05-16 via Nuitee
F
Fany extended_group uy
10
Muy bueno. Luca muy amable.
Pros:

Todo espectacular. Ya estuvimos en 2023 y repetimos sabiendo que es bueno.

2026-05-14 via Nuitee
A
Alessia couple it
9
2026-05-12 via Nuitee
R
Rowena couple gb
9
Quiet location but easy walking distance to attractions.
Pros:

Friendly receptionist.
Location - 10 mins to old town.
Coffee maker in reception.
Comfy bed.
Room was a bit small but had everything you needed.
Nice bathroom with hairdryer, straighteners, toiletries.

2026-05-12 via Nuitee
G
Grut solo_traveller ar
8
Itsar una genia
Pros:

Muy lindo lugar cera de todo salís y todo cerca

2026-05-09 via Nuitee
R
Richard couple gb
7
Nice hotel with good location but with a couple of changes could be excellent
Pros:

Clean, good location, friendly staff, good sized room, excellent shower

Cons:

No tea/coffee making facilities in room or mini fridge either in room or communal area to keep stuff fresh.
They ran out of milk and when I asked at reception they said they didn’t have any. (So I bought some from the local supermarket myself and placed it in the communal coffee machine area. Shortly afterwards milk appeared).

2026-05-07 via Nuitee
T
Trukhan couple fr
9
2026-05-04 via Nuitee
S
Sarah extended_group gb
10
Comfortable clean hotel in a fantastic location
Pros:

Rooms were clean and comfortable. Property in a great location for exploring. Coffee machine in reception was a nice touch. Staff super friendly and helpful. Hotel should definitely have more stars!

Cons:

Nothing.

2026-05-04 via Nuitee
J
Jenneth couple gb
7
The hotel was ok, the bed was comfortable.
Pros:

Convenient, really comfortable bed, good shower, and the wifi worked.

Cons:

We booked twin beds nine months ago and didn’t get them. Parking is at a local carpark but the hotel website does not specify where they have a deal. I took the information off the booking.com Q&A, which was not the “right” carpark and it cost €32 for overnight. Breakfast was pitiful: coffee in paper cups, and Basque equivalents of Twinkies, cellophane wrapped and will last for decades. Just depressing. We went to a delightful coffee shop: Lasai, Maitia which was wonderful and just round the corner. The recommendations for local pintxo bars from the hotel were either not accurate or disappointing. We’d recommend going to the old town which is more touristy but has much better pintxos.

2026-05-03 via Nuitee
C
cruckego family_with_children be
8
Pros:

Bien situé et l l'accueil était au rendez-vous

Cons:

Le petit déjeuner croissant emballé industriel…servi dans le hall de l entrée pas top

2026-05-03 via Nuitee
M
Mariateresa couple it
7
Ottima qualità prezzo, letto comodo e posizione vicina al centro
Pros:

La qualità prezzo è ottima. L’hotel è carino e accogliente, le camere sono abbastanza ampie e pulite, il letto comodo. Personale gentile e disponibile.

Cons:

La posizione è poco fuori dal centro ma a 10 min a piedi, quindi comunque è ok. La reception apre tipo alle 9:30, quindi se arrivi prima e vuoi lasciare le valigie, non sai come fare. Noi per fortuna arrivammo 15 min prima che aprisse. L’insonorizzazione delle camere non è il massimo e il bagno era molto piccolo. La finestra dava sull’interno del palazzo, l’intercapedine quindi la stanza era un po’ buia e non c’era aria quando si apriva, va bene in primavera ma estate potrebbe essere un problema (anche se provvisto di aria condizionata).

2026-05-03 via Nuitee
D
Dilafruz couple tr
3
Overall, the hotel has a great location and a welcoming atmosphere, with kind staff and thoughtful touches at reception.
Pros:

The reception lady was kind and helpful with some compliments such as fruits, coffee, cakes at reception. Good location, both to bus station and city center.

Cons:

The room’s window faced an internal area of the building, which resulted in unpleasant smells and a lack of fresh air. There was no toilet brush available, which was inconvenient. Additionally, our room was not cleaned on the second day, and the WiFi did not work for two days.

Considering that we stayed in a more comfortable and higher-quality hotel in Bilbao at a lower price, this was disappointing. Unfortunately, I cannot strongly recommend this hotel.

2026-04-27 via Nuitee
L
Larry solo_traveller us
7
Old setting in a bad location, and parking was about 10 blocks away, and cost 27 Euros.
Pros:

The coffee was good.

Cons:

Location was difficult to find, and there was no receptionist, so we could not enter the hotel. Luckily we had a phone and the receptionist arrives in a short time. There was a VERY sparse breakfast, with over-ripe bananas, but there were nice tangerines.

2026-04-26 via Nuitee
B
Barbara solo_traveller es
10
Pros:

El personal

Cons:

Que está al lado de la vía del tren y hay ruido

2026-04-26 via Nuitee
M
Maria couple ie
10
It was our first time in San Sebastián. We will delighted to recommend your hotel
Pros:

The location was excellent and the staff were very friendly & helpful

Cons:

Nothing

2026-04-25 via Nuitee
S
Sandra solo_traveller es
8
2026-04-25 via Nuitee
N
Neil couple gb
8
I’d stay there again I liked that area of town
Pros:

Good location easy access to trains and bus station
Liked the coffee machine at the entrance

Cons:

Room was a bit cramped
The fruit at coffee machine was unappealing

2026-04-18 via Nuitee
J
JOSE solo_traveller fr
8
2026-04-17 via Nuitee
F
Felixxxxxxxx solo_traveller es
10
2026-04-16 via Nuitee
S
Saad couple fr
9
2026-04-13 via Nuitee