Sheraton Grand Rapids Airport Hotel

Hotels
•
Sheraton
7.8 (220 reviews)
5700 28th Street Southeast , Grand Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good gym facilities
Cons:
Cleanliness issues
Room plumbing problems

Categories

Cleanliness
6.66
Multiple reviews indicated filthiness and poor restroom conditions.
Service
8.63
The staff were friendly and accommodating.
Location
8.67
The location is convenient with shopping and dining options nearby.
Room Quality
7.62
Rooms are generally good but issues with plumbing and noise from adjoining rooms noted.
Amenities
8.15
Decent amenities including a coffee shop and a good gym.
Value for Money
7.11
The hotel is dated, and concerns about refund processes affect perceived value.
Food and Beverage
7.66
Mixed reviews on restaurant service but a good Starbucks option available.
Overall Experience
7.93
Overall experience varies, but many guests were pleasantly surprised despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:03

Property Description

Versatile Event Spaces
With over 20,000 square feet of event space, our hotel is perfect for any occasion - from business meetings to weddings. Our dynamic spaces cater to your needs, ensuring a successful event every time.

Luxurious Guest Rooms
Retreat to our guest rooms featuring the Sheraton Signature Sleep Experience and modern amenities like a mini-fridge and 55-inch smart TV. Rest and recharge in comfort after a long day of travel or work.

Modern Amenities and Dining
Stay active in our 24-hour fitness center, take a dip in our indoor or outdoor pool, and relax in the hot tub. Indulge in American cuisine at Solace, our on-site restaurant. Experience convenience, comfort, and Midwestern charm at the Sheraton Grand Rapids Airport hotel. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.8
Based on 220 reviews
Cleanliness: 6.66
Service: 8.63
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.11
Food and Beverage: 7.66
Overall Experience: 7.93
J
James • couple • us
10
2026-03-31 • via Nuitee
M
Michael • solo_traveller • gb
10
2026-03-30 • via Nuitee
H
heathermA375JE • Business
10
Sheraton Club
Pros:

Jim Z in the Sheraton Club Lounge was absolutely wonderful. Each morning, he provided attentive, thoughtful service that made our experience truly enjoyable. He consistently went above and beyond for our group, and his professionalism did not go unnoticed. Thank you, Jim, for delivering such outstanding customer service!

2026-03-28 • via Tripadvisor
R
R4039KJbelindab • Business
10
Concierge's Lounge
Pros:

Jim Z in the concierge's lounge is excellent! He is very friendly and attentive! The breakfast was great every morning!

2026-03-26 • via Tripadvisor
A
Alison • couple • us
9
Comfortable stay with my son
Cons:

Need better lighting in the bathroom especially around the mirror.

2026-03-26 • via Nuitee
N
N727OVemilyg • Solo travel
4
Dusty bit aesthetically pretty
Pros:

I always stay here for work and while it is aesthetically updated, it is starting to look very worn and is always dirty. Dust is always very prevalent in the rooms and vents in the bathrooms have a film of dust coming out of the vents. It would be a better stay if they would be more attentive to the cleanliness

2026-03-17 • via Tripadvisor
A
Alyssa • family_with_children • us
8
Pros:

Room was nice staff was friendly

Cons:

Very expensive hotel to not have free breakfast but I knew before going.

2026-02-27 • via Nuitee
E
Esther • couple • us
1
DIRTY & DISGUSTING.
Pros:

Its location.

Cons:

It was absolutely filthy. The female restroom near the conference room was disgusting. The room was shabby, with questionable plumbing eg sink and toilet not draining; toilet paper holder hanging off wall; towels smelled. Nothing grand about this hotel and unfit to bear Sheraton name. I’m totally shocked.

2026-01-20 • via Nuitee
C
Carissa • couple • ca
9
Beautiful hotel for Great Value!
Pros:

Clean hotel with a modern aesthetic. Nice amenities, beautiful pool.

Cons:

The location is close to the airport, but not so close to the city centre of Grand Rapids.

2026-01-19 • via Nuitee
S
Susan • couple • us
8
2026-01-19 • via Nuitee
J
Jintian • couple • us
1
Hotel with potential racist issue
Pros:

The hotel facility and location are good. I personally enjoy the pool and the room. Overall it's clean.

Cons:

The staff in the hotel has some improper behavior. I m not recommend all minority to visit this hotel until they have made convincing change. We were rudely treated and improperly interacted. In the morning shuttle transporation, the staff only allowed white people to board, even we arrived earlier. The person on site also mock at us.

2026-01-19 • via Nuitee
M
Miyuki • extended_group • jp
7
Pros:

開放感があり良かった😊

2026-01-19 • via Nuitee
O
Olivia • solo_traveller • gb
3
Wouldn’t stay again cause of bed bugs
Pros:

Facilities are great very new

Cons:

I got bed bug bites from sleeping there

2026-01-19 • via Nuitee
D
Daniel • extended_group • us
10
Great
2026-01-19 • via Nuitee
B
Brianna • couple • us
10
2026-01-17 • via Nuitee
J
John • family_with_children • us
10
2026-01-15 • via Nuitee
K
Kristina • family_with_children • us
10
2026-01-13 • via Nuitee
M
moorea1999 • Business • Mason, Ingham County, Michigan
10
Lovely!
Pros:

It’s my first day/night of a three day conference and check-in was fantastic. The hotel and room and everything else are clean, well maintained, and the staff have been wonderful. Not that it matters, but the decor is absolutely lovely! Simple and welcoming, and perfect for winter.

2025-12-10 • via Tripadvisor
M
Matthias • solo_traveller • de
6
2025-12-03 • via Nuitee
D
Diana • couple • us
10
Lovely place
Pros:

Nice and comfortable

Cons:

Nothing

2025-11-25 • via Nuitee