Santa Grand Classic Kuala Lumpur, Chinatown

Hotels
8.2 (2683 reviews)
No 1 & 3 Lebuh Pudu Laluan Kasturi , Kuala Lumpur , my

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
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Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Limited breakfast options

Categories

Cleanliness
8.09
Generally clean, but some reviews noted issues with the drainage system.
Service
9.06
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.1
Excellent location near Central Market and attractions, with easy transport options.
Room Quality
7.55
Some rooms are considered small, which could feel cramped for couples.
Amenities
7.58
Amenities were functional but limited, as noted in breakfast and room space.
Value for Money
8.04
Good value for the price point, though some feel it's closer to a 3-star hotel.
Food and Beverage
7.59
Breakfast selection was basic, with limited vegetarian options.
Overall Experience
8.56
A generally positive experience highlighted by friendly service and a strategic location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:32

Property Description

Central Location in Kuala Lumpur
Located near Bank Negara Malaysia Museum and Art Gallery, guests can easily explore the city.

Comfortable Rooms and Amenities
Enjoy air-conditioned rooms with modern amenities like a flat-screen TV, minibar, and private bathroom.

Convenient Services and Dining Options
With a 24-hour front desk, concierge services, and an on-site restaurant, guests can unwind and dine with ease.

To book your stay at the Santa Grand Classic Kuala Lumpur, Chinatown and enjoy these amenities, visit our website or contact us directly.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 2683 reviews
Cleanliness: 8.09
Service: 9.06
Location: 9.1
Room Quality: 7.55
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
A
andrejah • couple • si
9
Pros:

+hotel je tik ob marketu
+sobe lepe in udobne
+hotel ima v zgornjem nadstropju bazen in par fitnes naprav
+zajtrk je bil raznolik in dober

2026-03-07 • via Nuitee
U
Ulrike • solo_traveller • de
9
2026-03-07 • via Nuitee
W
Wolfgang • solo_traveller • at
9
2026-03-07 • via Nuitee
L
labrousse • couple • fr
9
Pros:

Emplacement métro, Chinatown

Cons:

Le frigo de la chambre ne fonctionnait pas.

2026-03-06 • via Nuitee
D
Dieter • couple • de
8
Pros:

Lage im Herzen Chinatowns, sehr nettes Personal, gute Ausstattung, nicht luxuriös aber praktisch.

Cons:

Funktionsmängel an Kleinigkeiten der Zimmerausstattung waren vorhanden, wurden aber nach Ansprache abgestellt.

2026-03-06 • via Nuitee
P
Previn • couple • my
4
Cons:

No proper parking spot

2026-03-06 • via Nuitee
C
Claudio • couple • it
8
Pros:

La posizione, lo staff molto gentile, camere piccole, ma accoglienti, il bagno e soprattutto la colazioni.

Cons:

Niente

2026-03-06 • via Nuitee
F
Fen-fang • solo_traveller • tw
9
Pros:

location very good. Staffel are very nice and good service!

2026-03-06 • via Nuitee
E
Eileen • solo_traveller • nl
10
Heel fijn!
2026-03-06 • via Nuitee
P
Paola • couple • de
5
Disappointing hotel
Pros:

Good location and comfortable beds. Breakfast was quite diverse with sweet and savoury options

Cons:

The rooms are in poor condition, both in terms of cleanliness and overall state. We found animal droppings by the window, which should have been easily spotted and cleaned by housekeeping. The bed sheets also had visible stains.

There is mould around the bathroom and in several spots throughout the room, which made the stay quite unpleasant. The common areas had a strong smell of humidity and lack of air circulation.

Considering the price we paid, I would not come back and would not recommend this property.

I am giving a score of 5 only because the location and the breakfast were good.

2026-03-06 • via Nuitee
M
Mona • couple • id
9
Everything is near and comfortable
Pros:

The location is fantastic near tourism area, market, transport station, we can reach everything during stay at the hotel

Cons:

The other guess was noisy during the late night

2026-03-05 • via Nuitee
F
Frederic • couple • de
7
2026-03-05 • via Nuitee
B
Beyke • couple • nl
10
Heerlijk startpunt om Kuala Lumpur te verkennen
Pros:

Locatie, zwembad

Cons:

Kan zo even niks bedenken.

2026-03-05 • via Nuitee
P
Patrick • couple • fr
8
Au top
Pros:

Hôtel très bien situé
Personnel au top
Rapport qualité prix excellent

2026-03-04 • via Nuitee
G
Ghita • solo_traveller • fr
8
Good
Pros:

Everything was good ! Perhaps for the breakfast to have more choice of sweet food (cakes, pastries etc…)

2026-03-03 • via Nuitee
J
John • solo_traveller • gb
8
2026-03-02 • via Nuitee
N
Norsaadah • couple • my
8
Pros:

Close to Central Market. Very convenient. Helpful staff. Clean and comfortable bed.

Cons:

Nothing.

2026-03-02 • via Nuitee
Ралица • couple • bg
7
2026-03-02 • via Nuitee
J
Jimmy • extended_group • au
3
Not great, I honestly expected too much.
Pros:

Generally the location is actually quite good and walkable. HOWEVER, there happens to be a nest of birds right outside the hotel and they are VERY LOUD throughout the morning. I understand this is beyond a hotel's capacity to influence but they are there for both nights we stayed there and these birds are screaming well into 4am (I checked my phone for time)

Cons:

The room's have power-outlets that smells burnt when one plugs anything that uses too much electricity in them (like hair dryers). Had to keep switching to a different outlet in case the place burnt down. Also the beach towels were smelly and thing and very aged. There were numerous holes in the walls of the hotel itself and just feels very dated. The bathtub was dirty and the elevator was slow to accommodate us.

2026-03-02 • via Nuitee
M
Marine • couple • fr
10
2026-03-01 • via Nuitee