UTM Hotel & Residence

Hotels
8.1 (3805 reviews)
NO 8 JALAN MAKTAB KAMPUNG DATUK KERAMAT , Kuala Lumpur , my
+60 13-939 6821

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Convenient location
Affordable pricing
Cons:
Cleanliness issues
Limited food variety

Categories

Cleanliness
7.43
Negative sentiment regarding cleanliness reported in multiple reviews.
Service
8.4
Standard quality for this hotel tier.
Location
8.94
Frequent positive remarks about convenient access to food and attractions.
Room Quality
7.89
General approval of room conditions with minor issues reported.
Amenities
8.42
Decent amenities available, including spacious rooms.
Value for Money
7.88
Considered affordable for the quality and amenities provided.
Food and Beverage
7.43
Comments about limited variety and quality of food options.
Overall Experience
8.4
Overall satisfaction indicated despite some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:33

Property Description

Outdoor Swimming Pool, Garden, and Restaurant: Enjoy a refreshing swim, relax in the garden, and indulge in delicious meals at our on-site restaurant.

City Views and Comfortable Rooms: Experience comfort and convenience in our air-conditioned rooms with city views, equipped with a desk and TV.

Delicious Breakfast Options: Start your day right with a daily breakfast offering buffet, continental, and Asian choices.

Experience a relaxing stay at UTM Hotel & Residence - book now to enjoy our amenities and convenient location in Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 3805 reviews
Cleanliness: 7.43
Service: 8.4
Location: 8.94
Room Quality: 7.89
Amenities: 8.42
Value for Money: 7.88
Food and Beverage: 7.43
Overall Experience: 8.4
S
Shahrul Effendy • couple • my
5
2026-08-22 • via Nuitee
I
Ilham • solo_traveller • fr
5
Déçu
Pros:

Le personnel sont tous adorables et professionnels.

Les commerces dans le bâtiment.

Cons:

Les photos sont souvent en décalage avec la réalité.
La chambre était trop petit ainsi que le lit.
A chaque fois que j'utilisais le lavabo yavait e l'eau qui sortait des égouts avec l'odeur qui va avec.
Le ménage inexistant moquette dans les couloirs tâches, escalier salle mego de cigarettes partout.

2026-08-22 • via Nuitee
S
Sharifah Fauziah • couple • my
8
2026-08-22 • via Nuitee
S
Shahrul Effendy • solo_traveller • my
6
Boleh lahh
Pros:

Banyak pilihan kedai makanan di bawah hotel

Cons:

Bilik T3-803, malam agak bising sebab ada bunyi dari dalam riser (tepi tingkap) yg berada di dalam bilik.
Semasa saya tempah di Booking.Com bilik yang dijanjikan adalah pool view tapi tidak seperti yg dijanjikan.

2026-08-22 • via Nuitee
A
Abdul Ajis • solo_traveller • my
4
2026-08-21 • via Nuitee
S
Siti marlina • solo_traveller • my
8
2026-08-21 • via Nuitee
N
Nur'Ain • family_with_children • my
8
2026-08-20 • via Nuitee
O
Ouassila • solo_traveller • dz
8
Pros:

Emplacement

2026-08-20 • via Nuitee
E
eswar • extended_group • ca
8
2026-08-19 • via Nuitee
M
Mohd hellmi • solo_traveller • my
10
2026-08-19 • via Nuitee
A
Ahmad Azmi • couple • my
10
Excellent
Pros:

location. Easy ti perform solat in near by masjid

Cons:

Parking systems should improve. The scanners at the gate rusted

2026-08-19 • via Nuitee
A
Aina • couple • my
9
Its good
Pros:

Spacious and clean

Cons:

There’s one staff who’s not friendly, not smiling and not approachable (the girl with mamak’s face)

2026-08-19 • via Nuitee
K
Karim • solo_traveller • fr
9
Pros:

Tout sur place

Cons:

Ras

2026-08-19 • via Nuitee
N
Norliza Binti • extended_group • my
9
RELAX
Pros:

GOOD

2026-08-18 • via Nuitee
T
Tapan Kumar • couple • us
8
Overall nice
Pros:

Good

Cons:

Breakfast was very boring every day same no change

2026-08-18 • via Nuitee
A
Arifudeen • solo_traveller • my
8
Pros:

Such a bargain for the value!

The room is very clean, the complimentary items, the room facilities and the view is wort every penny spent. Every details matters!

Cons:

The breakfast was okay, could improve in few areas such as taste-wise, choice of menus and arrangements of the dishes.

The Gurney mall is a additional complimentary to the stay but few of the eatries stalls closed early (before 9P.M) and the is no eatries available nearby the place within walking distance

2026-08-17 • via Nuitee
N
nurul • couple • my
6
2026-08-16 • via Nuitee
N
Nurhidayah • couple • my
9
Puas hati walaupun masih ada perkara yang perlu dibaiki, tapi Saya puas hati.
Pros:

Selesa, banyak pilihan kedai makan berada di kawasan sekitar, sangat mudah.

Cons:

Karpet kotor. Keadaan mengelirukan untuk ke lobi.

2026-08-16 • via Nuitee
X
Xurshid • couple • uz
7
2026-08-15 • via Nuitee
J
Julie • family_with_children • fr
7
Plutôt bon rapport qualité prix
Pros:

Bon petit dej, bonne literie, pas mal de confort matériel: brosses à dents, chaussons, peignoirs…
Une des deux chambre avait vue sur les tours petronas. Il y a des commodités dans l’immeuble, plusieurs restaurants, épiceries, distributeurs de billets…

Cons:

La piscine est assez loin de la chambre
La moquette est tachée
Il y avait une forte odeur d’égout dans une des deux chambres

2026-08-15 • via Nuitee