Cervino - VRetreats, an SLH hotel

Hotels
9.3 (148 reviews)
Frazione Avouil, , Breuil-Cervinia , it

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
High-quality staff
Great amenities
Delicious food
Cons:
Rooms are slightly small

Categories

Cleanliness
9.2
Reviews indicate everything is nice and clean.
Service
9.7
Staff is described as high level, always ready and courteous.
Location
9.7
Great views from the restaurant on the Matterhorn.
Room Quality
8.7
Rooms are described as new and well-equipped but a bit small.
Amenities
9.2
Facilities like spa, pool, and fitness are highlighted positively.
Value for Money
9.2
Overall high-quality service matched with pricing expectations.
Food and Beverage
9.2
Excellent food including a delightful breakfast buffet.
Overall Experience
9.5
Overall great stay with multiple positive highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:29

Property Description

Luxurious Accommodation

Indulge in comfort with stylish guest rooms featuring modern amenities and panoramic views.

Gourmet Dining

Savor a delectable dining experience at our on-site restaurant offering a variety of culinary delights.

Fitness and Relaxation

Unwind in our fitness centre or explore the picturesque garden and terrace for ultimate relaxation.

To book your stay at Cervino - VRetreats and experience luxury in Breuil-Cervinia, visit our website now.

Important information:

Le tariffe escludono un contributo volontario del 5% sull’importo del soggiorno, e del 15% sui conti dei bar e dei ristoranti. Tale contributo, se scelto di pagare, va interamente a favore dei dipendenti.
Rates exclude a discretionary contribution of 5% on the cost of the stay, and 15% on the bar and restaurant bills. This contribution, if chosen to pay, goes entirely to the employees.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 148 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.7
Room Quality: 8.7
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.5
P
Pierre • couple • fr
10
Station de ski très très sympa grand et très beau domaine skiable
Pros:

Localisation
Navettes jusqu’à 23 h pour se rendre au télécabine et aux resto le soir
Grande disponibilité pas d attente
Personnel très attentionné et disponible

Cons:

Chambre un peu petite mais terasse agreable

2026-02-14 • via Nuitee
S
Selene • couple • it
9
Molto bene.
Pros:

Tutto lo staff ë molto preparato e gentile, sempre a disposizione del cliente con la massima cordialità.
La colazione è una delle migliori che io abbia potuto trovare nei tanti alberghi in cui ho soggiornato.

Cons:

Ci tengo a dire che mi è piaciuto veramente tutto; volendo dare un suggerimento, direi di aggiungere un piccolo kit spazzolino da denti con dentifricio. In bagno, troviamo tutto il necessario per l’igiene personale tranne appunto lo spazzolino da denti che trovo invece fondamentale.
Altro piccolo appunto: il costo di 40 euro al giorno per il cane, l’ho trovato eccessivo.

2026-02-13 • via Nuitee
G
Giorgia • couple • it
10
2026-02-12 • via Nuitee
G
Galescu • couple • md
9
2026-02-11 • via Nuitee
V
Vladislovas • couple • ch
10
Pros:

“Excellent service – special thanks to the staff member who welcomed us, saw us off, and prepared the car. The spa, breakfast, and the shuttle service to and from the slopes were flawless. Thank you for a wonderful experience.”

2026-02-08 • via Nuitee
K
Kasper • couple • dk
10
2026-01-30 • via Nuitee
E
Ely • family_with_children • il
10
2026-01-29 • via Nuitee
A
Andrea • extended_group • it
9
Ottima struttura e personale efficientissimo
Pros:

Molto pulita, ottimi servizi , personale numeroso, professionale e disponibile. Efficientissimo il servizio navetta

Cons:

Non mi è piaciuto trovare sul conto del ristorante precaricato il 15% di servizio con il cameriere costretto a dirm che se volevo potevo annullarlo o ridurlo ma per policy veniva pre-caricato senza chiedere autorizzazione al cliente. Ciò crea evidente imbarazzo quindi più che una mancia volontaria del cliente diventa una tassa pretesa

Sul conto finale ci sono delle aggiunte (5% sul totale della stanza) che seppur indicate nella policy descrittiva dell’inserzione su Booking rendono la tariffa fuorviante

2026-01-28 • via Nuitee
D
Dario • family_with_children • it
10
2026-01-26 • via Nuitee
D
Dupessey • extended_group • fr
8
Pros:

Petit déjeuner super
Emplacement parfait

Cons:

Le confort du bar

2026-01-18 • via Nuitee
U
uladzimir • couple • lt
10
2026-01-15 • via Nuitee
I
Ilaria • couple • it
10
Soggiorno fantastico come sempre. Staff eccellente ed impeccabile. Se si vuole staccare dalla vita quotidiana è un ottim
Pros:

Tutto

2026-01-15 • via Nuitee
A
Alexander • couple • ru
9
2026-01-12 • via Nuitee
T
tania • family_with_children • es
10
Hotel moderno con gran atención al cliente
Pros:

Muy buena experiencia en el Vretreats Cervino. El personal es muy amable y siempre dispuesto a ayudar. El hotel es nuevo y moderno; las habitaciones son algo pequeñas para estancias largas, pero están bien equipadas. Excelente el shuttle a pistas y muy práctica la tienda de alquiler de esquí en el propio hotel. La comida es de buena calidad y está muy rica.

2026-01-08 • via Nuitee
B
Brune • family_with_children • se
8
Gillar det jätte mycket och hoppas att restaurangen blivit bättre till nästa gång.
Pros:

Fräscha rum, lagom stora. Gillar att det finns rum med connecting door för familjer.
Bra frukost.

Cons:

Tycker inte att restaurangen är bra; inget som tilltalade oss kombinerat med dyra priser.

2026-01-07 • via Nuitee
F
Franco • couple • it
9
2026-01-06 • via Nuitee
A
A • family_with_children • gb
2
Pros:

The concierge team and the manager we met on the final day.

Cons:

This establishment insists it is a 5-star hotel. One assumes this is self-certified.

The experience begins with a luxury transfer arranged to the wrong airport. An imaginative interpretation of “attention to detail”. When this minor error was pointed out, the hotel declined to reduce the fee — a refreshingly firm stance on charging for services not correctly delivered.

On the revised journey, the driver broke down, causing us to miss our first day of skiing. A generous reminder that skiing is not guaranteed on a ski holiday.
The spa is presented as a haven of calm. In reality, it is a high-volume children’s aquatic training facility. Screaming, dive-bombing, and enthusiastic use of the steam room by under-16s, despite the clearly displayed rules. If your idea of luxury is sharing a steam room with someone who still needs help tying their shoes, you will be thrilled.

Transport to the slopes is unforgettable. The driver shouts at guests, then drives aggressively and at speed on snowy mountain roads. Nothing says “five-star service” quite like a light fear for your life before breakfast.

Speaking of breakfast — a truly surreal experience. Staff hover constantly, attempting to clear plates while you are still eating, then return moments later to ask if you are finished. And once you have successfully defended your food, you’ll be delighted to learn that the hotel has run out of eggs. And orange juice. In a 5-star hotel. At breakfast. During ski season. A daring commitment to scarcity.

To summarise: incorrect airport transfers, mechanical failure, a missed day of skiing, a spa repurposed as a children’s leisure centre, unsafe transport, and a breakfast service that appears to actively resent the concept of feeding guests. The only redeeming quality was that ONLY after I messaged the operations director on LinkedIn did they actually try to rectify the situation.

2026-01-04 • via Nuitee
A
Alessandra • couple • it
10
2026-01-04 • via Nuitee
M
Marek • couple • pl
9
Gorąco polecamy
Pros:

Spędziliśmy w VRetreats okres od po świętach do nowego roku. Przyjechaliśmy jeździć na nartach, ale zależało nam na tym by na miłym poziomie spędzić czas odpoczynku po nartach. Hotel nie jest zlokalizowany w centrum Cervinii, ale dotarcie do głównej części miasteczka czy na stok ułatwiają hotelowe Vklasy, które krążą cały czas między miastem, a hotelem. Dzięki niewielkiemu oddaleniu od centrum z restauracji, w której serwowane jest śniadanie, rozpościera się piękny, niczym niezakłócony widok na góry oraz Matterhorn. Pokoje są ładne, niewielkie, ale wystarczające. Internet dobry. Serwis pokoju taki jak powinien być w pięcio gwiazdkowym hotelu. Restauracja śniadaniowa ma piękny widok, świetną obsługę i całkiem w porządku jedzenie. Można znaleźć dobrej jakości produkty, ale wybór po kilku dniach może się robić monotonny. Urozmaiceniem jest możliwość wyboru pozycji z karty. Równie przyjemne jest lobby z barem w którym obsługa również jest na bardzo dobrym poziomie. Sauny bardzo fajne, basen w porządku. Dla osób przyjeżdżających na narty przydatna może być informacja, że szafki na sprzęt narciarski są na bardzo dobrym poziomie, zamykane na kartę, z suszarkami na buty w środku, a pomieszczenie w którym to wszystko się mieści jest obok miejsca w którym bus zabiera gości na stok. Nie korzystałem, ale widziałem, że w hotelu jest też wypożyczalnia sprzętu oraz możliwość zakupu podstawowych rzeczy typu skarpety sportowe, czapki, rękawice itd.
W hotelu jest bardzo wysoki parking podziemny, z szerokiem wjazdem i szerokimi miejscami postojowymi, także dla elektryków. Nasze auto z boxem miało 2,5m wysokości, a do sufitu mieliśmy bardzo duży zapas.

Podsumowując, najmocniejszą stroną obiektu była dla nas obsługa. Od recepcji, przez restauracje, lobby i bar, spa po kierowców. Wszyscy byli bardzo naturalnie mili, uprzejmi i pomocni. Spełniali różne prośby w tym te wykraczające poza standard. Byli bardzo pomocni także w problematycznej sytuacji jaką mieliśmy podczas wyjazdu.

Cons:

Części wspólne, korytarze - mało przytulne. Widać, że nowe, widać, że zrealizowane z jakimś zamysłem, ale nie współgrają z ciepłą atmosferą pokoi i części wspólnych jak restauracje, recepcje czy lobby. Chodząc po nich nie miałem poczucia, że jestem w przytulnym hotelu w górach.

Część wypoczynkowa na basenie - bardziej przypomina nowoczesne i chłodne pomieszczenie niż przytulne miejsce relaksu.

2026-01-04 • via Nuitee
A
Aurélie • family_with_children • fr
9
2026-01-03 • via Nuitee