The Serai Cottage Downtown Hotel

Hotels
6.8 (412 reviews)
PT38723 JALAN LAPANGAN TERBANG , Kuala Terengganu , my

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Express check-in/check-out
Facilities for disabled guests
Wheelchair accessible
Fire extinguishers
See all facilities

Review Highlights

Pros:
Location
Staff cooperation
Swimming pool
Cons:
Cleanliness issues
Room size and comfort

Categories

Cleanliness
5.26
Cleanliness not so good. No room and toilet ventilation produce uncomfortable smells.
Service
7.73
Staff baik boleh beri kerjasama.
Location
8.27
The location nearest to city and more facilities.
Room Quality
6.22
Bilik yang kurang selesa dan kecil berbanding harga yang sama ditempat lain.
Amenities
7.25
Swimming pool.
Value for Money
6.21
Harga yang diberikan sepatutnya disertakan dengan sarapan pagi.
Food and Beverage
6.76
Booking without breakfast.
Overall Experience
6.73
Average experience; few areas require improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:43

Property Description

Outdoor Swimming Pool and Free WiFi
Experience relaxation in our outdoor swimming pool and stay connected with our complimentary high-speed WiFi during your stay at The Serai Cottage Downtown Hotel.

Convenient Amenities
Enjoy the convenience of free private parking, a 24-hour front desk, and a snack bar for a quick bite or a refreshing drink at any time during your visit.

Comfortable Rooms with Modern Amenities
Relax in our cozy rooms equipped with flat-screen TVs and private bathrooms for a comfortable stay at The Serai Cottage Downtown Hotel.

To experience convenience, comfort, and relaxation in Kuala Terengganu, book your stay at The Serai Cottage Downtown Hotel now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.8
Based on 412 reviews
Cleanliness: 5.26
Service: 7.73
Location: 8.27
Room Quality: 6.22
Amenities: 7.25
Value for Money: 6.21
Food and Beverage: 6.76
Overall Experience: 6.73
R
Rabbani • solo_traveller • my
1
2026-05-09 • via Nuitee
A
Azis • couple • my
7
2026-05-07 • via Nuitee
Z
Zulhairi • extended_group • my
7
2026-05-04 • via Nuitee
K
Kah Hiung • solo_traveller • my
3
Pros:

Nothing

Cons:

Poor room, noisy

2026-05-04 • via Nuitee
W
Wan muhd zul hilmi • couple • my
2
Dissapointing
Pros:

The staff..cheerful and helpful

Cons:

The room
Looks like it hasnt been maintained properly
Dirty floor stinky pillow

2026-05-02 • via Nuitee
L
LILEY_ • couple • my
5
Fair
Pros:

Swimming pool available until night

Cons:

Check in waktu weekend dengan harga RM170+ tak berbaloi dengan keadaan bilik yang seperti bilik hotel bajet, plus bilik banyak nyamuk. Tak akan repeat lagi

2026-04-19 • via Nuitee
N
Nooria • extended_group • my
7
2026-04-10 • via Nuitee
N
Noraza • extended_group • my
6
2026-03-30 • via Nuitee
D
Dinz • couple • my
1
2026-03-29 • via Nuitee
H
Hafizah • couple • my
3
Pergi 1 je.. tak repeat dah…
Pros:

Padan dengan harga hotel.. ank2 ske sbb ada kolam

Cons:

Bilik kotor.. bilik air pun berlumut… dngn bau tak menyenangkan dlm bilik..

2026-03-28 • via Nuitee
N
Nor • couple • my
5
2026-03-11 • via Nuitee
H
HUSNIRA • extended_group • my
7
2026-02-27 • via Nuitee
S
surat • extended_group • my
6
Acceptable for a fairly budget-friendly vacation. The large pool helps ease the disappointment a lit
Pros:

lgood location and friendly staff

Cons:

The room is small, and vehicle noise can be clearly heard from outside. Soap is not provided. It is quite far from shops and restaurants.

2026-01-25 • via Nuitee
Z
ZAINI BIN TAHIR • family_with_children • my
8
Pros:

No breakfast provided, still area for improvement in parking area aspect.

2026-01-19 • via Nuitee
T
TUAN ABDUL RAHIM • couple • my
5
Well stay.
Pros:

Booking without breakfast. The location os good.

Cons:

None

2026-01-19 • via Nuitee
R
ROSERI • extended_group • my
5
Tingkatkan lagi
Pros:

Berdekatan dengan bandar dan kedai makan.

Cons:

Nyamuk dalam bilik banyak.

2026-01-19 • via Nuitee
M
Mohd • family_with_children • my
4
Tidak recommended
Pros:

𝑇𝑖𝑎𝑑𝑎

Cons:

𝑆𝑖𝑛𝑘𝑖 𝑡𝑖𝑑𝑎𝑘 𝑏𝑒𝑟𝑠𝑖ℎ, 𝑏𝑎𝑘𝑢𝑙 𝑠𝑎𝑚𝑝𝑎ℎ 𝑡𝑖𝑑𝑎𝑘 𝑑𝑖𝑠𝑒𝑑𝑖𝑎 𝑠𝑒𝑘𝑎𝑙𝑖 𝑝𝑙𝑎𝑠𝑡𝑖𝑘 𝑠𝑎𝑚𝑝𝑎ℎ, 𝑏𝑖𝑙𝑖𝑘 𝑘𝑒𝑐𝑖𝑘, 𝑡𝑖𝑑𝑎𝑘 𝑠𝑒𝑝𝑒𝑟𝑡𝑖 𝑦𝑎𝑛𝑔 𝑑𝑖𝑡𝑢𝑛𝑗𝑢𝑘 𝑑𝑙𝑚 𝑤𝑒𝑏𝑠𝑖𝑡𝑒, 𝑡𝑖𝑑𝑎𝑘 𝑗𝑒𝑙𝑎𝑠 𝑛𝑦𝑎𝑡𝑎𝑘𝑎𝑛 𝑙𝑜𝑘𝑎𝑠𝑖 𝑏𝑖𝑙𝑖𝑘 (𝑏𝑒𝑟𝑎𝑛𝑔𝑔𝑎𝑝𝑎𝑛 𝑏𝑖𝑙𝑖𝑘 𝑠𝑒𝑏𝑒𝑙𝑎ℎ 𝑘𝑜𝑙𝑎𝑚 𝑡𝑝 𝑠𝑏𝑙ℎ 𝑑𝑎𝑝𝑢𝑟 𝑠ℎ𝑗), 𝑡𝑖𝑎𝑑𝑎 𝑝𝑒𝑚𝑎𝑛𝑎𝑠 𝑎𝑖𝑟 𝑢𝑡𝑘 𝑚𝑠𝑘 𝑎𝑖𝑟, 𝑝𝑖𝑛𝑔𝑔𝑎𝑛 𝑐𝑤𝑛 𝑘𝑢𝑟𝑔 𝑏𝑒𝑟𝑠𝑖ℎ, 𝑡𝑖𝑎𝑑𝑎 𝑠𝑒𝑟𝑣𝑖𝑠 𝑏𝑟𝑒𝑎𝑘𝑓𝑎𝑠𝑡

2026-01-18 • via Nuitee
A
Azisman • family_with_children • my
8
Just nice
Pros:

N/A

Cons:

N/A

2026-01-03 • via Nuitee
F
Fairuz • extended_group • my
7
2026-01-01 • via Nuitee
M
Marzuki • family_with_children • my
5
Average
Pros:

Fair

Cons:

No

2025-12-27 • via Nuitee